Spring Hill Practice
Belfast Road, London, Greater London, N16 6UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Service and Looked After
Rated 4 stars out of 5
by Damien - Posted on 17 July 2024
I always get amazing service honest up from advice. My Nurse today as he has he has last few times been amazing giving me all the info I need about my diagnoises. Great personality and manner, makes it all worth while in a busy nhs london surgery no easy feat but I am always approached with professionalism and its nice to see especially when bad news is delivered. Keep Up.Good Work Team.
Visited July 2024
Review titled Spring Hill Practice
Replied on 24 July 2024
Dear Damien, Thank you so much for your kind words and positive feedback. We are thrilled to hear that you have had such a positive experience with our team, especially with our nurse. It is our goal to provide the highest level of care and professionalism, and it means a lot to us to know that we are meeting your expectations. Your appreciation and encouragement truly motivate us to continue doing our best, even in a busy environment like ours. We will be sure to share your feedback with the entire team, especially the nurse, who will be delighted to hear about the impact they have had on your care. Thank you again for taking the time to share your experience. We are here for you, and we look forward to continuing to provide you with the best possible care. Best wishes, Agnieszka Polej Deputy Manager
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Review titled Poor Service
Rated 2 stars out of 5
by Roy Booth - Posted on 17 July 2024
Tried to collect my repeat prescription from the chemist today was only issued with 2 items out of 4. Went to doctors practice & was told by the receptionist that it would take 2 working days. for remainder to be issued. Told receptionist that by then I would have run out of 1 of my medications. Told me that there was nothing could be done & just shrugged her shoulders. I have reported this problem previously. I am 81 years old with high blood pressure & had a stroke a year ago. Where is the duty of care with this practice?
Visited July 2024
Review titled Spring Hill Practice
Replied on 24 July 2024
Dear Mr Booth, Thank you for the review about your experience with our practice in obtaining a repeat prescription. Also, thank you for taking the time to talk about it over the phone with Management. We sincerely apologise for the inconvenience and distress caused. We understand the importance of timely medication access, especially for those with critical health conditions. To prevent such issues in the future, we will undertake the review of the prescription handling process at the practice. We regret the inconvenience caused and assure all patients that their health and well-being are our top priorities. Thank you for your feedback, which helps us improve our services. Yours sincerely, Agnieszka Polej Deputy Manager
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Review titled Wonderful Practice with a wonderful nurse
Rated 5 stars out of 5
by Laila Salim - Posted on 25 June 2024
We came into the surgery to have our vaccinations before we go on our holiday. Shiraaz was full of information and very professional. Before we had our vaccinations Shiraaz had everything printed out for us, a list of the vaccinations we will need, what we have already had. Wonderful experience and very professional. Thank you Shiraaz.
Visited June 2024
Review titled Spring Hill Practice
Replied on 29 June 2024
Dear Laila, Thank you for the positive feedback. I will pass your feedback on to Shiraaz, our senior practice nurse. Many thanks, Dr Kirsten Brown, GP Partner
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Review titled Great nurse practitioners
Rated 5 stars out of 5
by Julie - Posted on 03 June 2024
I saw advance nurse practitioner today for my diabetes check. He was well informed, checked all my details before the meeting and extremely professional with a kind manner throughout the check. I have had positive experiences only with all of the nurses at spring hill, they are all incredibly professional.
Visited June 2024
Review titled Spring Hill Practice
Replied on 09 June 2024
Dear Julie, I am glad you had a good consultation with our senior nurse. We are lucky to have an exceptional nursing team at Spring Hill Practice! Thank you for taking the time to feedback. Best wishes, Dr Kirsten Brown. GP Partner
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Review titled Superb reception today
Rated 5 stars out of 5
by Belinda - Posted on 25 June 2024
The receptionists today were warm, friendly and enthusiastic. One compassionately supported a young man who was struggling to understand something. Breath of fresh air. And the colleague who took my blood was excellent - all in all a positive experience - thank you.
Visited June 2024
Review titled Spring Hill Practice
Replied on 29 June 2024
Dear Belinda, Thank you for taking the time to leave a review. I agree, our receptionists have a very difficult job and they do it with compassion and kindness. I am also glad to hear that you had a good experience when attending the practice for a blood test. Thanks again for your feedback. Dr Kirsten Brown, GP Partner
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Review titled Great service from the Nurse
Rated 5 stars out of 5
by Rebecca - Posted on 25 June 2024
Had a health check with the practice nurse and she was lovely. Talked me through everything clearly and very helpful. Gave great advice and made me feel very relaxed.
Visited June 2024
Review titled Spring Hill Practice
Replied on 29 June 2024
Dear Rebecca, I am glad you had a good experience when attending the practice for your health check and found our nurse to be helpful. We really appreciate the positive feedback. I will pass it on to our nursing team. Best wishes, Dr Kirsten Brown, GP Partner
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Review titled Actually listens to medical concerns
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
I related my concern to a doctor over the phone, I was taken seriously, and tests were booked, occurring within two weeks. Staff at the practice were kind and efficient, especially considering my fear of needles. Overall fantastic
Visited April 2024
Review titled Spring Hill Practice
Replied on 18 April 2024
Dear Patient, thank you for your feedback. I know that coming to the doctors or having blood tests can be daunting for some people, so it is great to hear that you had a positive experience and felt like you were listened to. I will pass on your feedback to the whole team. Best wishes, Dr Kirsten Brown, GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Mauricio Figueroa - Posted on 15 April 2024
very good service, excellent attention, she seemed to me to be a very good professional, very attentive and willing to explain everything in detail.
Visited April 2024
Review titled Spring Hill Practice
Replied on 17 April 2024
Dear Mauricio, Thank you for your feedback. I am glad you had a positive experience at the practice and the clinician was able to explain everything for you in detail. Good communication is so important in providing good health care so it is great to hear your comments. Best wishes, Dr Kirsten Brown
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Review titled Great experience at practise
Rated 5 stars out of 5
by Daniel Gilby - Posted on 16 April 2024
I had appointments with both the GP and nurse, and both were very pleasant experiences. Firstly, registering for the practise and booking the appointments was straightforward, the staff at the front desk are both friendly and accommodating. When meeting the GP I felt my ailments were taken seriously, and we were able to have a pragmatic conversation about next steps -which have been actioned promptly to address the issues. Meeting the nurse for blood tests also went well. I’m not a big fan of having my blood taken -it causes me to feel ill. The nurse was very kind and understanding, and made me feel comfortable throughout the appointment. Very impressed the level of care, would definitely recommend the practise to friends and family.
Visited April 2024
Review titled Spring Hill Practice
Replied on 17 April 2024
Dear Daniel, Thank you for your review. I am really glad that you found registering and booking appointments at our practice straightforward. We have worked hard to try and make accessing our services as easy as possible and we respond to all queries from patients on the same day. I am also happy to hear you found our staff welcoming, the GP consultation was useful and your blood test appointment went well. We have a great team at Spring Hill and it makes such a difference to them to hear that all their hard work and care is appreciated, so thank you again for taking the time to feedback. Best wishes, Dr Kirsten Brown, GP Partner
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Omar - Posted on 17 April 2024
I was very happy with way the doctor made me feel comfortable & I didn’t have to wait too long to see the doctor
Visited April 2024
Review titled Spring Hill Practice
Replied on 18 April 2024
Dear Omar, I am glad you were able to see the doctor in a timely manner and that you were happy with your consultation. Thank you for taking the time to write a comment-positive feedback really helps to motivate our team to continue to provide the best possible care. Best wishes, Dr Kirsten Brown, GP Partner