Spring Hill Practice
Belfast Road, London, Greater London, N16 6UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Insensitive nurse
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2024
I was asked to come in for the NHS health check. I was given no information ahead of time of what would be done in this check and I left feeling that I was just being checked to add to some stats rather than being cared for. I didn’t know that I was going to be weighed or that the weigh in was going to be used to calculate my BMI. I have dysmorphia and I try to avoid things like this because it sends me down a bad path. I haven’t seen the BMI since high school where it first traumatised me. I tried to tell the nurse that I had dysmorphia and to please stop using language like “overweight” and “obese” and he just continued along and tried to remedy things by comparing my weight now to my last weigh in to show that I have lost weight and said that if I “worked a little bit harder” I could get in the “normal” range. The reason I have lost weight is because I haven been very depressed and I pretty much stop eating when I’m depressed. Not because I’ve been really active and healthy. How much more depressed do I need to be to get my weight down that last bit??? I think this nurse could do with some training around how to talk to women about their bodies.
Visited September 2024
Review titled Spring Hill Practice
Replied on 07 September 2024
Dear Patient, Thank you for sharing your feedback with us. We sincerely apologise that your recent experience did not meet your expectations and that you felt the nurse was not sensitive to your concerns. As part of the NHS Health Check, it is important to assess weight and BMI and discuss any necessary interventions to support overall health. However, we understand that this topic can be sensitive, and we are truly sorry that this was not handled in a way that felt supportive to you. The nurse has reflected on your comments and will be more mindful in the future of the sensitivities surrounding discussions about weight and BMI, particularly when individuals express concerns about the impact of such conversations. We want to reassure you that the NHS Health Check is not just a statistical exercise but a valuable assessment of your overall health. Its purpose is to help identify potential underlying health conditions early, allowing us to provide the necessary support and interventions to improve your well-being. We are also reviewing how we provide information about what to expect during these checks to ensure all patients feel prepared and comfortable. Thank you again for your valuable feedback; it helps us improve our services and ensure every patient feels cared for and respected. Kind regards, Agnieszka Polej Deputy Manager
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Review titled Excellent patient experience
Rated 5 stars out of 5
by Tejasbhai Patel - Posted on 05 September 2024
Very professional, and friendly. Addressed all questions I had and appointments were scheduled in a timely manner.
Visited September 2024
Review titled Spring Hill Practice
Replied on 06 September 2024
Dear Tejasbhai Patel, Thank you so much for your kind words! We are happy to hear that you found our team professional and friendly. It's always our goal to provide clear answers to your questions and ensure that appointments are scheduled promptly. If there's anything else you need, please don't hesitate to reach out. Kind regards, Agnieszka Polej Deputy Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Iain - Posted on 18 September 2024
Great level of care and attention to detail. Friendly helpful and reassuring at all times. Expedited treatment and followed up as promised. Thank you!
Visited September 2024
Review titled Spring Hill Practice
Replied on 18 September 2024
Dear Iain, Thank you so much for your kind words and 5-star rating! We are happy you felt well cared for and supported throughout your treatment. Your feedback is incredibly rewarding and motivates us to continue providing the best possible care. I will be sure to share your comments with the team. Kind regards, Agnieszka Polej Deputy Manager
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Review titled Superb practise
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
Springhill practise has always had a fast reliable quality service from since it was based in Oldhill street n16. My appointment today with the senior practise Nurse was no different. I recommend this practise and look forward to visiting the new site on Belfast road week for my blood test.
Visited September 2024
Review titled Spring Hill Practice
Replied on 13 September 2024
Dear Patient, Thank you for your kind words and 5-star rating! We are happy to hear that you have had consistently positive experiences with our practice, dating back to our time on Oldhill Street. We are glad your appointment with our Senior Practice Nurse met your expectations, and we look forward to seeing you at our new site on Belfast Road. Your recommendation means a lot to us, and we are committed to continuing to provide fast, reliable, and quality care. Thank you again for your support! Kind regards, Agnieszka Polej Deputy Manager
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Review titled Super practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Had a great postnatal appointment with a a Doctor at 6 months postpartum (I’d had my 6 week one). A thorough appointment that checked mental as well as physical health. I was able to see a physio the same day and also get a blood test book in for a few days later.
Visited August 2024
Review titled Spring Hill Practice
Replied on 02 August 2024
Dear Patient, Thank you for taking the time to share your positive experience with us! We are happy to hear that you had a thorough and satisfying postnatal appointment at our practice. Ensuring both mental and physical health during postpartum is incredibly important, and we're glad that our team was able to provide comprehensive care and support. It's good to know that you were able to see a physiotherapist the same day and schedule a blood test promptly. Your feedback is greatly appreciated and will be shared with the team. We are committed to providing excellent care and your words are a great encouragement to all of us. Thank you once again for your kind review. We look forward to continuing to support you in the future. Warm regards, Agnieszka Polej Deputy Manager
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Review titled More great service from Springhill
Rated 5 stars out of 5
by Steve Dunk - Posted on 06 August 2024
I was seen by a Senior Practice Nurse to remove impacted wax from my ears. He was friendly and professional explaining the procedure which he carried out very efficiently and well.
Visited August 2024
Review titled Spring Hill Practice
Replied on 07 August 2024
Dear Steve Dunk, Thank you for taking the time to share your positive experience with us. We are happy to hear that our Senior Practice Nurse provided you with friendly and professional care, and that the procedure was carried out efficiently. Your kind words are greatly appreciated and will be shared with our team. We strive to offer the best possible service to our patients, and your feedback helps us continue to improve. Kind regards, Agnieszka Polej Deputy Manager
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Review titled Fantastic support and reassurance
Rated 5 stars out of 5
by A thankful mother - Posted on 30 August 2024
I recently took my young child to have a check over as I was worried about her having a certain condition. The Dr and then subsequent nurses I saw at this appointment for incredibly supportive and reassuring and just brilliant as we went through the steps of the procedure which confirmed my initial suspicions of the condition whilst at the surgery. The dr who saw us was patient and knew what to say when. She was able to arrange us to be seen at hospital immediately and later followed up with phone calls to check in on us. I will be forever grateful for their kind and caring words I received at the time and post diagnosis. The surgery is a great setup and I don’t have issues in arranging appointments for seeing my children. I myself have been with this practice since childhood and cannot see myself changing surgeries. Thank you springhill!
Visited August 2024
Review titled Spring Hill Practice
Replied on 02 September 2024
Dear Patient, I am sorry to hear that your child has been unwell. I know this can been incredibly upsetting and stressful for parents. I am so glad our team were able to help and provide your child with the care they needed. Thank you for taking the time to give this feedback-it really has a positive impact on our team to know that our hard work is appreciated by patients. Thanks again for reviewing our service. Best wishes, Dr Kirsten Brown, GP Partner
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Review titled Super smooth blood test
Rated 5 stars out of 5
by Jason Brewer - Posted on 24 August 2024
I visited the practice for a routine blood test - it was my third bloods experience these with this particular practitioner. I’ve been having unexpected trouble with blood tests recently - trouble involving fainting. I was made to feel comfortable and safe with some soothing chat. 10/10 would blood test again! In reality I have blood tests quite regular because of the type of medication I’m on, so I have little choice. But I’m glad that element of restricted choice means I get to have blood tests at Spring Hill. Krikey, Incredible Mate!
Visited August 2024
Review titled Spring Hill Practice
Replied on 02 September 2024
Dear Jason, Thank you for taking the time to review our service. I am glad you had a good experience when attending the surgery for a blood test and this has given you confidence to attend for further blood tests in the future. We have an excellent team of experience nurses and health care assistants at the practice. I will pass on your feedback to the team. Best wishes, Dr Kirsten Brown, GP Partner
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Review titled Fabulous Help
Rated 5 stars out of 5
by Mark Brown - Posted on 05 August 2024
I was not in a good place at all. A combination of life circumstances, mental and physical health issues had left me feeling without hope. The doctor was brilliant. Very kind, personable, professional, giving me all the information if I felt I was seriously at risk. A consumate professional. And so thank you hugely.
Visited July 2024
Review titled Spring Hill Practice
Replied on 06 August 2024
Dear Mark Brown, Thank you so much for your heartfelt feedback. We are grateful that you took the time to share your experience. We understand how challenging life can be when dealing with a combination of difficult circumstances and health issues. It means a great deal to us to know that our efforts have had a positive impact on your well-being. Your acknowledgment of our doctor's kindness, professionalism, and dedication is truly appreciated. We will ensure that your gratitude is conveyed to the doctor. Thank you once again for your trust and for sharing your journey with us. Warm regards, Agnieszka Polej Deputy Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
My doctor is an amazing doctor and is always helpful and has very good manner. Moreover, she is not dismissive of my pain and symptoms.
Visited July 2024
Review titled Spring Hill Practice
Replied on 29 July 2024
Dear Patient, Thank you so much for your kind words! We are happy to hear that you have had such a positive experience with your doctor. It is great to know that she has been helpful, attentive, and respectful of your concerns. Your feedback is appreciated and will be shared with the doctor and the team. If there is anything else we can do to assist you, please do not hesitate to let us know. Kind regards, Agnieszka Polej Deputy Manager