Shore Medical
Shore Medical, Mansfield Road, Parkstone, Poole, BH14 0DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Was made to feel like we weren’t wasting their time … made my daughter feel really listened to and assured that her issue would be resolved and it was … with a follow up call four months later as promised. Just amazing.
Visited September 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient, Thank you for posting a review of our service following a visit to our surgery in September. 2023. I apologise for the late response. I am pleased your daughter felt listened to and reassured that her issue would be resolved, which it was with a follow up call four months later. Your review is very much appreciated and will be shared wit the staff across Shore Medical. Anne Holburn Deputy Manager
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
My experience with the practice is awful, they try to palm you off with medication rather than address and investigate the issue. The nurse practitioner was happy to tell me something was to to do with my condition but when asked how became defensive and said "Science hasn't got that far yet." I personally think if you don't know the answer you should be referred to someone who does. But unfortunately, due to the lack of care and consideration I'm undergoing private investigations into my health. The amount of time, energy and money it cost to try and go through the NHS, due to having to take leave from work, using holiday because of inflexible appointments and general pain I have been in, I'm not surprised it has worked out cheaper to go privately.
Visited August 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient I am sorry you had a bad experience when you attended our practice in August 2023. If you would like us to explore further what happened in that consultation, please can you contact us via our feedback page:https://shoremedical.co.uk/contact-us/feedback-form/ Anne Holburn Deputy Manager
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Review titled Excellent care received at Parkstone Tower Practice, Poole
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I have had several appointments and tests recently at Parkstone Tower Practice, and I am very pleased with the level of care I have received. The Doctor has been very thorough and has explained everything at each stage.
Visited July 2023
Review titled Shore Medical
Replied on 07 July 2023
Thank you for taking the time to leave us with your lovely review which is much appreciated. I know the team will be delighted with this feedback, thank you again. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Carolyn Dixie - Posted on 18 July 2023
I don’t seem to have ever had a bad experience, sometimes the wait can be long but not every time. Happy with all the nurses and doctors I have seen and I feel I am getting well looked after. I also find doing an e consult very helpful and easy enough to do, always get a call back either the same day or the next day. The only thing I do miss is having the same doctor all the time, a doctor that knows you and all your medical history. Overall I have no complaints even though all around me people seem to be doing nothing but moaning
Visited July 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Carolyn, Thank you for posting a review of our service in July 2023 and rating us with 5 stars. I am pleased to hear that you feel well looked after by our team of clinical staff, and that you found doing an e-consult form to be helpful and efficient. I appreciate that you miss seeing the same doctor all of the time but overall have no complaints. I apologise for the late response. Anne Holburn Deputy Manager
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Review titled I would not recommend this practice
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
After being sick and unable to keep any food or drink for 4 days and completing a e-consult form as is the only way to get an appointment it still took 2 more days for them to contact me and gave me an appointment for more than 25 days later.I had to go to A&E and when I raised a complaint they had the audacity to tell me that I was lucky as I. Other surgeries people wait 6 weeks for an appointment.Then they refused to do some blood test that were ordered by the hospital as a follow up,as some of my pancreatic levels were high.I never had a problem before but since Covid this surgery went downhill.
Visited June 2023
Review titled Shore Medical
Replied on 11 March 2024
Dear Patient, Thank you for posting a review of our services. I am sorry that you had a poor service when trying to access care urgently via our e-consult form in June 2023. To help us investigate what happened, please would you contact us via our feedback page: https://shoremedical.co.uk/contact-us/feedback-form/ Anne Holburn Deputy Manager
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Review titled Quick response
Rated 5 stars out of 5
by Samantha Taylor - Posted on 30 May 2023
Really delighted to use Klinik - online service to request a doctor call back. Submitted at 12.30 - call back same afternoon! Really great service - saves trying to get an appointment and wasting surgery time too!
Visited May 2023
Review titled Shore Medical
Replied on 06 June 2023
Thank you so much for taking the time to leave us with your review which we really appreciate. I am so glad to hear you managed to receive a call the same day and had such a positive experience using Klinik. Kind regards Jennifer, Deputy Practice Manager
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Review titled Does not Communicate
Rated 2 stars out of 5
by Anonymous - Posted on 25 May 2023
Repeat inhalers requested online - not issued or contacted to say why. Had to call the surgery twice to get it sorted - prescription team really unhelpful and still delayed issuing medication.
Visited May 2023
Review titled Shore Medical
Replied on 07 July 2023
Thank you for taking the time to leave us with your review. I am sorry to hear you encountered such problems with your prescription. In order to look into this please can you contact us on 01202 741370 so we can obtain further information. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Delay in results
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2023
I was not forwarded my blood results even though I chased them by calling the practice 4 times. It’s was flagged up as a priority for patient services to email them to me but it was not sent at all
Visited May 2023
Review titled Shore Medical
Replied on 24 May 2023
Thank you for taking the time to leave us with your review. In order to look into this please contact us and provide a bit more information. Kind regards, Jennifer, Deputy Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Val Cramond - Posted on 23 February 2023
Suffered an injury while on holiday necessitating need for further action. Used online service and was contacted while abroad with an appointment as soon as I returned. Was seen promptly with urgent X-ray arranged. Just before holiday had needed antibiotics and again my online request actioned the same day. Have always had excellent service from this practice.
Visited February 2023
Review titled Shore Medical
Replied on 24 February 2023
Thank you for taking the time to leave us with your lovely feedback which is greatly appreciated. We are so happy to hear that you received care so promptly and will share this feedback with the team. Thank you again, kind regards, Jennifer, Patient Services Deputy Manager
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Review titled Great practice
Rated 5 stars out of 5
by Steph - Posted on 07 February 2023
The surgery is always welcoming. When I have filled in a e consult form, they are always very quick to call and sort an appointment or the Drs are quick to try and help sort whatever the problem may be. We normally have to go for my child and I know we can trust the service. A very good practice.
Visited February 2023
Review titled Shore Medical
Replied on 08 February 2023
Thank you for taking the time to leave us with your very kind review. Very glad to hear you had a positive experience with our online system and the care received by our team of doctors. The team will be thrilled to hear this. Thank you again, Jennifer, Patient Services Deputy Manager