Shore Medical - Lilliput Surgery
Elms Avenue, Poole, BH14 8EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best Nurse
Rated 4 stars out of 5
by Marie Duffy - Posted on 28 October 2024
Previous review below, but was listed for wrong practice: applies to Lilliput Surgery. Review: Want to leave a review for a fantastic Nurse in the Practice, however not allowed to name her (nhs rules!) She always gives full attention, listens, is kind and friendly. Have had occasion for several treatments - and is the best. My latest appointment was today (28.10.24) at 10am.
Visited October 2024
Shore Medical - Lilliput Surgery has not yet replied.
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Review titled They listen and advise honestly
Rated 5 stars out of 5
by Carole R - Posted on 03 October 2024
I saw Dr for a cortisone injection. She was very conscientious and asked me lots of questions read the surgeon ‘s letter and felt carefully for the right place to administer the shot. She was then extremely helpful in advising me about which consultants would be best for my knee. I loved that she was jolly too. I’m so impressed with the gps at Lilliput especially another gp who did the same as my dr this morning …. Listened and sent me to the right consultant who saved my life as despite minimal symptoms I was heart attack waiting to happen . I walked out of Lilliput surgery today grateful for such lovely GPs. The NHS has many problems but today it felt good.
Visited October 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 01 November 2024
Dear Carole, Thank you so much for taking the time to provide feedback after your recent visits to Lilliput Surgery. I am pleased to hear that on both occasions you found the doctors you saw to be helpful offering advice and referral to the right consultant. You felt that your overall experience was refreshing and felt positive, and you were much impressed by the GPs you saw and the GPs in general at Lilliput. Your review will be shared with the team of GPs at Lilliput and is very much appreciated. Anne Holburn Patient Liaison Deputy to Operations Manager.
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2024
Had a great visit with a doctor. He asked all the right questions and listen to the answer. Also very happy with the advice I’ve got.
Visited October 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Dear Patient, Thank you for your feedback about the doctor you saw at your recent visit this month. We are pleased to hear that you were happy with the advice given and that all the right questions were asked and answers listened to. Your feedback will be shared with the doctors at Shore Medical , Lilliput surgery and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager Anne
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2024
Re GP appointment to assess a skin lesion and address other health concerns. Sorted management of a skin lesion and blood test efficiently and kindly. All very reassuring. Excellent service from a great team
Visited October 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Dear Patient, Thank you for posting a review of the service you received when attending an appointment to assess a skin review and other health concerns. We are glad to hear that you found the service form our team to be excellent and very reassuring. Your feedback will be shared with the team involved and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
I recently attended Lilliput Surgery regarding some health concerns that I was experiencing, I was lucky enough to see a Doctor at very short notice, the Doctor immediately put me at ease, reassuring and supporting me throughout my consultation. She listened to my concerns and arranged for various tests to be carried out. She followed up a few weeks later with my results which put my mind at rest. Please pass on my thanks to the Doctor in question for the professional service that she delivered, it is very much appreciated.
Visited September 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Dear Patient thank you for taking the time to post a review of the service you received when accessing care at short notice. the doctor put you at ease, reassuring and supporting you through your consultation ,Various tests were arranged and you were followed up a few weeks later with the results which put your mind at rest. Your thanks will be shared with Lilliput doctors and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Anna - Posted on 30 September 2024
An excellent delivery of service today at the practice. Completed an e-consult this morning, and I received a phone call from a Dr within a couple of hours. Attended the practice later in the day - friendly, helpful and professional staff at the desk. Once the test was complete, I was updated via text message by the same Dr who had contacted me in the morning. A highly effective delivery of service today - swift, efficient and professional.
Visited September 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 17 October 2024
Thank you for posting a review of the service you received in September 2024, about the klinik online service. You completed the form in the morning and received a call from a doctor within a couple of hours followed by a same day appointment. you found the staff at the desk to be helpful and professional. You were subsequently updated by text message and found the service to be highly effective, efficient and professional. Your feedback will be shared with team at Shore Medical (Lilliput Surgery) and is very much appreciated. Anne Holburn Patient Liaison Deputy Operations Manager.
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Review titled Great Treatment
Rated 4 stars out of 5
by Beryl Beecham - Posted on 08 August 2024
Have had occasion to visit the surgery often of late and just wanted to express my gratitude to the excellent G.P. who has been managing my care and who has recently referred me on to a most excellent consultant. Today 8/8 I was at the surgery again for a Doppler appointment carried out very promptly by a lovely lady with much empathy. A thank you too for the help I have received of late from the reception / telephone team and for which I have been most grateful. Bless you all.
Visited August 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 09 August 2024
Dear Beryl Beecham Thank you so much for posting a review of the services you have received, having had to visit the surgery frequently of late. You would like to express your gratitude to the excellent GP managing your care but also to the Health Care Professional who performed the doppler examination with much empathy. You would also like to convey your thanks to the reception (patient services ) team and call hub team for the help you have received of late. Your feedback will be shared with the teams across Shore Medical and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Great doctor & service
Rated 4 stars out of 5
by Peter - Posted on 20 June 2024
Used on line service & was called within minutes of submitting to offer an appointment in 15 minutes. I met a lovely Doctor who was extremely easy to talk to and very thorough.
Visited June 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 26 June 2024
Dear Peter, Thank you for posting a review of the online service (klinik) you used when accessing care from the surgery. I am glad to hear that you had a positive experience with an efficient and thorough outcome. Anne Holburn Patient Liaison Deputy Manager
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Review titled Good Experiance
Rated 5 stars out of 5
by William Gillett - Posted on 26 June 2024
Had a steroid injection today and know painful it was administered well, the Dr noticed a mole on my leg and made an immediate referral to check if cancerous this was above and beyond his duty thank you
Visited June 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 26 June 2024
Dear William Thank you for your feedback about your appointment today for a steroid injection. I am glad to hear that the doctor you saw spotted a mole on your leg and acted quickly with an immediate referral. Your review will be shared with the doctor concerned and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by William Gillett - Posted on 26 June 2024
Dr gave a steroid injection today painless but above and beyond noticed a mole and reffered me to get it checked out extremely pleased with his care and duty
Visited June 2024
Review titled Shore Medical - Lilliput Surgery
Replied on 26 June 2024
Dear William Thank you for posting a review of your experience today when you saw the doctor for a steroid injection. At the same time the doctor noticed a mole and referred you to get it checked. Your feedback will be shared with the doctor concerned and is very much appreciated. Anne Holburn Patient Liaison Deputy Manager