Rydal
375 High Road, Woodford Green, Essex, IG8 9QJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Rydal.
Reviews
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Review titled Positive Experience
Rated 5 stars out of 5
by Haider - Posted on 02 September 2024
On time. The team were friendly. Was easy to book an appt online with a link sent so I could select a suitable date and time.
Visited September 2024
Rydal has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
I visited the nurse today and all staff were helpful. I have been with the Rydal group for a number of years and the service improves year after year. Keep up the good work.
Visited September 2024
Rydal has not yet replied.
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Review titled Caring and Professional
Rated 5 stars out of 5
by Laurence Rosenberg - Posted on 06 September 2024
I saw the nurse today as a routine follow-up to my type 2 diabetes monitoring. She was unfailingly friendly, caring and utterly professional - she gave me time to ask questions and made me feel valued as a patient.
Visited September 2024
Rydal has not yet replied.
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Review titled Efficient visit
Rated 5 stars out of 5
by William Cumber - Posted on 19 August 2024
My blood pressure check was an efficient, professional and pleasant experience for which I am very grateful.
Visited August 2024
Review titled Rydal
Replied on 20 August 2024
Dear Mr Cumber, thank you very much for leaving positive feedback for the nurse, I have shared your review with the team at Rydal. Sharon Smith, Practice Manager.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
I had an appointment with a nurse on Monday, 19th August, 2024. She was pleasant, professional and calm during the appointment
Visited August 2024
Review titled Rydal
Replied on 21 August 2024
Dear patient, thanks for taking the time to leave feedback regarding your appointment with the nurse it is much appreciated. Sharon Smith, Practice Manager.
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Review titled Positive outcome
Rated 4 stars out of 5
by Carol - Posted on 22 August 2024
Had a call back booked for today, which I received in good time. I was offered a face to face appointment with in the hour, which I promptly attended. Everything all sorted with a prescription , no fuss, all done an dusted before 12 noon. , I'm a happy customer , thank you Rydal Surgery
Visited August 2024
Review titled Rydal
Replied on 22 August 2024
Dear Carol, thank you for your positive feedback, it is very much appreciated. I will share your comment with the rest of the team. Thanks, Sharon Smith, Practice Manager.
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Review titled Good Practice
Rated 4 stars out of 5
by Samuel Amponsah - Posted on 19 August 2024
The nurse l met this afternoon was welcoming, easy to talk with, professional with her practice and overall had a warm and empathetic personality.
Visited August 2024
Review titled Rydal
Replied on 20 August 2024
Dear Mr Amponsah, thanks for taking the time to leave feedback for the nurse, I will share this with her and the rest of the team. Sharon Smith, Practice Manager.
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Review titled Awful place with no care
by Anonymous - Posted on 20 August 2024
Dr working at this practice is extremely insensitive & rude. Have Been off sick for anxiety & stress during my pregnancy & requested extension to my sick note for her to say to me on the phone “you sound fine”. Please tell me how you hear or see anxiety and stress through the phone? Maybe if the reviews were done in person you would physically see how mentally drained I am. I’m currently having therapy referred via the gp for my mental health which she wasn’t aware of as clearly didn’t look at file. It’s disgusting behaviour Really don’t like this surgery anymore people like that shouldn’t be working as a gp. This incident has caused me more distress as should not be spoken to like that.
Visited August 2024
Review titled Rydal
Replied on 21 August 2024
Dear patient. Thank you taking the time to leave feedback. I am the practice manager at Rydal and I am sorry that you are unhappy with your interaction of the 19th August. Our GPs are more than happy to see our patients face to face if that is the patient's preference. All medical professionals have a duty to only issue a Med 3 (sick note) once they have established the reason for the request. I understand the sick note has been issued to you. I am sorry this caused you distress as this would not have been the GPs intention. Kind regards, Sharon Smith.
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Review titled Excellent access, helpful reception staff, great doctor
Rated 5 stars out of 5
by Alice McKenna - Posted on 22 August 2024
I have recently registered whole family to this practice after difficulties getting an appointment with another local practice. It was very straightforward to register. The team responded to my consult for blood tests in a timely way. Care and processes are sign posted very well. The reception staff were polite and helpful. The GP was kids and really helpful. After years of frustration with my other surgery, I feel very grateful and that I would be listened to/appropriately triaged should I have an urgent concern. Thank you for all your hard work.
Visited August 2024
Rydal has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Today I came to the practice with my mum as I had tripped and injured my ankle in the garden. The practitioner who saw me was very kind and patient with me, answering my questions and giving me exercises to do every day until I recover. I highly recommend this practice. Thank you!
Visited July 2024
Review titled Rydal
Replied on 29 July 2024
Dear patient, Thanks very much for taking the time to leave feedback regarding your experience at Rydal. I have shared your lovely comments with the team. Best wishes, Sharon Smith Practice Manager