Rydal
375 High Road, Woodford Green, Essex, IG8 9QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 4 stars out of 5
by Samuel Amponsah - Posted on 19 August 2024
The nurse l met this afternoon was welcoming, easy to talk with, professional with her practice and overall had a warm and empathetic personality.
Visited August 2024
Review titled Rydal
Replied on 20 August 2024
Dear Mr Amponsah, thanks for taking the time to leave feedback for the nurse, I will share this with her and the rest of the team. Sharon Smith, Practice Manager.
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Review titled Awful place with no care
by Anonymous - Posted on 20 August 2024
Dr working at this practice is extremely insensitive & rude. Have Been off sick for anxiety & stress during my pregnancy & requested extension to my sick note for her to say to me on the phone “you sound fine”. Please tell me how you hear or see anxiety and stress through the phone? Maybe if the reviews were done in person you would physically see how mentally drained I am. I’m currently having therapy referred via the gp for my mental health which she wasn’t aware of as clearly didn’t look at file. It’s disgusting behaviour Really don’t like this surgery anymore people like that shouldn’t be working as a gp. This incident has caused me more distress as should not be spoken to like that.
Visited August 2024
Review titled Rydal
Replied on 21 August 2024
Dear patient. Thank you taking the time to leave feedback. I am the practice manager at Rydal and I am sorry that you are unhappy with your interaction of the 19th August. Our GPs are more than happy to see our patients face to face if that is the patient's preference. All medical professionals have a duty to only issue a Med 3 (sick note) once they have established the reason for the request. I understand the sick note has been issued to you. I am sorry this caused you distress as this would not have been the GPs intention. Kind regards, Sharon Smith.
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Review titled Excellent access, helpful reception staff, great doctor
Rated 5 stars out of 5
by Alice McKenna - Posted on 22 August 2024
I have recently registered whole family to this practice after difficulties getting an appointment with another local practice. It was very straightforward to register. The team responded to my consult for blood tests in a timely way. Care and processes are sign posted very well. The reception staff were polite and helpful. The GP was kids and really helpful. After years of frustration with my other surgery, I feel very grateful and that I would be listened to/appropriately triaged should I have an urgent concern. Thank you for all your hard work.
Visited August 2024
Review titled Rydal
Replied on 16 September 2024
Dear Alice, thanks for taking the time to leave such wonderful feedback, we all really appreciate it. I have shared this with the team at Rydal. Thanks again, Sharon Smith, Practice Manager.
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Review titled Caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Today I came to the practice with my mum as I had tripped and injured my ankle in the garden. The practitioner who saw me was very kind and patient with me, answering my questions and giving me exercises to do every day until I recover. I highly recommend this practice. Thank you!
Visited July 2024
Review titled Rydal
Replied on 29 July 2024
Dear patient, Thanks very much for taking the time to leave feedback regarding your experience at Rydal. I have shared your lovely comments with the team. Best wishes, Sharon Smith Practice Manager
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Review titled Recently Improved
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2024
I brought my six-year old here for a chronic cough. Had a great consultation with a lovely female GP, who was efficient and very kind and caring and clearly excellent at dealing with children.
Visited February 2024
Review titled Rydal
Replied on 17 April 2024
Dear patient, Thanks for taking the time to leave such positive feedback following on from your recent consultation for your six-year old. I will share your comments with the team as it is genuinely much appreciated by everyone. Best wishes, Sharon Smith Practice Manager.
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Review titled Truly outstanding practice!
Rated 5 stars out of 5
by Zainab Hussain - Posted on 24 January 2024
In short, Rydal is an exemplary practice for GP surgeries. I was enrolled as a new patient speedily, and able to get a phone call and in person appointment with the wonderful GPs the same day I called. I was greeted very pleasantly at reception but most importantly, was listened to and not rushed when having my GP consultation. I’m aware I have to keep names anonymous but my GP gave me a thorough checking over and ensured I had a hospital follow up appointment booked in too, as well as a prescription to alleviate my symptoms in the meantime. It’s actually rather emotional finding a practice after 28 years and having a profoundly positive experience from the outset! I feel very assured that the practice will look after myself and its other patients when we need them again. Thank you so very much. Miss Zainab Hussain
Visited January 2024
Review titled Rydal
Replied on 04 March 2024
Dear Zainab, Thank you for taking the time to leave such wonderful feedback, which is much appreciated. I would like you to know that I have shared this with the whole team. Thanks again, Sharon Smith Practice Manager
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Review titled Great response
Rated 5 stars out of 5
by Ken Mills - Posted on 30 January 2024
Had a blood pressure test that was too high and I also had a chest issue. Nurse offered to get a gp call back. I did this and within an hour, was face to face with my GP. Thorough review and next steps facilitated immediately. Always been very happy with Rydal and this was just another amazing experience. Thank you.
Visited January 2024
Review titled Rydal
Replied on 04 March 2024
Dear Ken, Thanks very much for posting comments regarding your positive experience with the team at Rydal, this has been shared with the team and is much appreciated. Warm regards, Sharon Smith Practice Manager
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Review titled Truly outstanding practice!
Rated 5 stars out of 5
by Zainab Hussain - Posted on 24 January 2024
In short, this is an exemplary GP practice. I was enrolled as a new patient speedily, and able to get a phone call and in person appointment with the wonderful GPs the same day I called. I was greeted very pleasantly at reception but most importantly, was listened to and not rushed when having my GP consultation. I’m aware I have to keep names anonymous but my GP gave me a thorough checking over and ensured I had a hospital follow up appointment booked in too, as well as a prescription to alleviate my symptoms in the meantime. It’s actually rather emotional finding a practice after 28 years and having a profoundly positive experience from the outset! I feel very assured that the practice will look after myself and its other patients when we need them again. Thank you so very much.
Visited January 2024
Review titled Rydal
Replied on 24 January 2024
Dear Zainab, thanks so much for taking the time to leave such a glowing review. I will share your comments with the whole team and wish to let you know that they very much appreciate it. Thanks again, Sharon Smith, Practice Manager.
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Review titled Kind and professional
Rated 5 stars out of 5
by Sharon Levy - Posted on 19 December 2023
Yesterday I was reviewed by the practice pharmacist . His advice was professional , kind and relevant and designed to improve my health. This is typical of the experience I have had with every doctor and nurse at the practice for the 26 years I have been at the practice. Very lucky to have them as my local practice.
Visited December 2023
Review titled Rydal
Replied on 20 December 2023
Dear Sharon. Thank you very much for taking the time to leave such wonderful feedback about your experience at Rydal, this is much appreciated by the team. Sharon Smith, Practice Manager.
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Review titled Spoken to rudely by GP
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
GP spoke abruptly informing me she was “very cross” that I had booked an appointment regarding my son’s medical condition to discuss medication to treat it. I explained it is prescription only medication and on speaking with the receptionist I had been informed this was the best way to proceed and a call back with the doctor was booked. I am a doctor myself and understand the pressures within the nhs, but it is inappropriate for anyone to be spoken to in the way I was. This could make many patients worried about calling their doctor to discuss their health, in case they are spoken to in this manner, and made to feel they are wasting their doctors time.
Visited August 2023
Review titled Rydal
Replied on 20 December 2023
Dear patient, thank you for posting feedback about the practice. I am sorry that you were upset with regards to your appointment with one of the GPs. If you would like to discuss this with me further, please call the practice on 020 8504 0532. I am here Monday to Thursday 8am to 4pm. Sharon Smith, Practice Manager.