Rock Healthcare Limited
22 Derby Way, Bury, Lancashire, BL9 0NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great paediatric service
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
I have been a few times recently with my daughters and found the staff to be really helpful and friendly. My youngest has had blood taken twice by the nurses here and they’ve been really accommodating and reassuring. She has been made to feel at ease and not had any issues. She even got juice and a biscuit after!!
Visited October 2024
Rock Healthcare Limited has not yet replied.
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Review titled Nobody there
Rated 2 stars out of 5
by John - Posted on 17 September 2024
Was booked in for urgent blood tests same day by my doctor, then to turn up to be told they have all gone home who do the blood tests
Visited September 2024
Rock Healthcare Limited has not yet replied.
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Review titled Absolutely Useless
Rated 1 star out of 5
by Paul Morrison - Posted on 16 September 2024
Today I arrived at the Radcliffe practice for a 1320 appointment to be told for the 3rd consecutive time the appointment is in Bury. That's 3 appointments gone to waste due to the inability of the receptionist to follow simple instructions. The lady who wears round glasses with ginger hair is absolutely incompetent she is rude and needs to be reminded she is a receptionist not a doctor. Discusing my medical records and the reason for my visit in public is not acceptable which left me embarrassed.
Visited September 2024
Rock Healthcare Limited has not yet replied.
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Review titled Very fast and efficient
Rated 5 stars out of 5
by Andy taylor - Posted on 08 September 2024
I phoned 111 at 0800 and by 1000 had spoken to them and seen a doctor at rock health care. Brilliant and efficient
Visited September 2024
Rock Healthcare Limited has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by A ferryman - Posted on 20 August 2024
Booking an appointment is like mission impossible especially if you have a child they will not book routine appointments for children so you have to call 8am or go to the surgery and wait for appointments You can book an appointment and be waiting over an hour this has happened on multiple occasions whey I have been rejected being seen for being 8miniutes late. The doctors don’t both to read notes so every appointment is basically a new appointment Today which has left me to rite these reviews is because I can me to an appointment at 10.30am wasn’t seen till 11.25pm then told I had to wait till 11.45am to see my other daughter the service is disgusting!
Visited August 2024
Rock Healthcare Limited has not yet replied.
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Review titled Friendly Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I went into Radcliffe yesterday morning (9th July) with what felt like an endless list of issues but the receptionist at the desk was so so friendly and had so much time to help me! I never usually do reviews on things but this really needs recognising. She was so helpful, she knew exactly what I needed and was very informative. She really seemed to care and went above to help me. I’ve really struggled the last few months with health issues and it’s staff like this who make everything so much easier. An absolutely credit to the practice I didnt get her name but she was brilliant.
Visited July 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your lovely feedback on the website, which we are most grateful for. All feedback is reviewed in our monthly practice meetings and discussed in detail how to improve services and outcomes for patients. The staff member has been informed of this review and was very happy that you have taken the time to inform us of the positive experience you had that day. Regards Miss S Smith - Practice Manager
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Review titled No good
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2024
I was wait up to 40 minutes but no one call me I have an appointment today but I was just waiting waiting I have problems my health is not good but they not realise what we are feeling not me everyone is waiting
Visited July 2024
Review titled Rock Healthcare Limited
Replied on 29 July 2024
Hi, Thank you for your feedback on the website, all telephone appointments are not at specific times. We do try our best to call as near to the time as possible however the practice may have an emergency causing the clinician to run behind. Our reception staff should inform the patient of this when they make the original booking. Unfortunately as you have added this a anonymous I can not check your details on the system or the appointment book. Kindly contact the practice and speak to our reception team. Regards Miss S Smith Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Muazzam Ali Awan - Posted on 12 July 2024
I have a good experience with doctors or staf sawling in my legs, I call the Risption thy listen my problem and give me early appointment and at the appointment day Dr chack me very briefly and chang my some medication, it's really good change and I feel comfortable now
Visited July 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for taking the time to feedback to us regarding your recent appointment. I am pleased to hear you are feeling much more comfortable now. I want to assure you that all patient feedback is discussed in our monthly meetings and we are most grateful for your feedback. We have worked hard over the past 12 months since I commenced on improving the services at Rock Healthcare and positive patient outcomes. Regards Miss S Smith - Practice Manager
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Review titled Worst service i could have imagined
Rated 1 star out of 5
by Zeeshan - Posted on 13 July 2024
Came to the GP for an appointment scheduled by NHS 111 it was scheduled for 16:15 i came at 16:00 had to wait for more than hour the people who came after me there time was scheduled for 16:30 and 16:45 they got checked before me please don’t come here I won’t recommend it
Visited July 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Zeeshan, I am sorry to hear you of your experience at the practice that day. We do try our best to see patients on time however this can be difficult more so when we have emergencies, this can impact on the timings of the clinics. Our clinical staff have 10 mins per patient as per the standard appointment times set out by NHSE. Most patients can take longer than this, however rather than rebook patients we do our upmost to see them that day. You did advise that other patients had been seen before your time however we have a number of clinics running at the same time with numerous GPs, ANPS, Pharmacists, Practice Nurses, HCAs. I would like to reassure you that we do take all patient feedback very serious in order to improve patients outcomes. Your comments will be discussed in our next practice meeting. Please accept our apologies for any inconvenience this may have caused you. We have recently set up a Patient Participation Group at the practice and would welcome you joining the group. Please look on the practice website or contact the practice for further details. Regards Miss S Smith - Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Rochelle Taylor - Posted on 03 June 2024
I took my son today for his first ever blood test. I was worried with how he might take it as he’s only 2 years old but the Nurse was amazing. He was so calm and although slightly confused as to what was happening he didn’t flinch or cry once. I was amazing. She was super informative and friendly and I was in and out within minutes. Thank You.
Visited June 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your feedback on the website, We have just recently trained a new staff member at the practice to carry out Pediatric bloods. This service is an additional service which we offer as a practice to all practices across Bury. I am grateful for the lovely comments and the positive experience both yourself and and 2 year old, of which can be an extremely stress time for you both. Its reassuring to hear your positive experience and I will ensure this is feedback to the staff member. Regards Miss S Smith - Practice Manager