Rock Healthcare Limited
22 Derby Way, Bury, Lancashire, BL9 0NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Blood tests
Rated 5 stars out of 5
by Craig Morley - Posted on 16 May 2024
My daughter went for blood tests. She was nervous about having them done but the person doing the tests was great and really put her at ease.
Visited May 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Mr Morley, Thank you for taking the time to share your recent experience at the practice with your daughter. This can be a worrying time for children and parents. I am pleased to hear you were both put at ease and the staff member addressed all of your concerns. I have discussed this in the last practice meeting and the staff member was very pleased with your lovely feedback. Regards Miss S Smith - Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Andrew Green - Posted on 07 May 2024
After 5 months of being incapacitated due to an issue with my feet that left me crippled, I saw a Dr I'd not seen previously who prescribed a course of medication, which, after just one week, has seen me go from having to use a wheelchair (or crutches if its been a very short walk) to being able to walk unaided. To say that I'm delighted with the result is an understatement, I've no doubt that he will have many other very happy patients
Visited May 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Mr Green, Thank you for sharing your positive feedback with the practice. This must have been a difficult time for you and I pleased to hear you are on the pathway to recovery. We do discuss all feedback from the website in our monthly practice meetings to identify any gaps in services and improve outcomes for patients. If you can spare the time you may want to visit the practice website and join us in our next PPG meeting. Please contact our reception team if you require any further assistance. Once again thank you for your lovely comments, we are most grateful. Regards Miss S Smith - Practice Manager
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Review titled Great with children
Rated 5 stars out of 5
by Laura - Posted on 23 May 2024
Our nurse was excellent when taking my son’s blood. She was very patient and calm and entertained and distracted him well.
Visited May 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Laura, Thank you for taking the time to feedback to us regarding the positive service you had at the practice whilst attending for pediatric bloods. We want to ensure all children feel safe and appreciate this can be a stressful time for both the patient and the parent. Hospitals an be a scary place for little ones, being able to offer this valuable service in the practice for Bury is most important. I have also discussed this in the last Practice Meeting and the staff member was very grateful for your lovely feedback. Regards Miss S Smith Practice Manager
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Review titled Amazing receptionist and nurse
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
i’m not actually a patient at this practice but my daughter had a blood test here. The receptionist was so lovely and so attentive to my daughter who was a bit nervous! I didn’t catch her name but she had brown hair in a high pony tail! She was really friendly and could not do enough to help us, the nurse we saw was also incredibly kind and patient with my daughter. I am seriously considering changing practices after such a pleasant experience! The whole experience has changed my daughters opinion on blood tests and I couldn’t be more thankful to the team!
Visited April 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your lovely feedback left on the website which has been discussed in our recent practice meeting and the staff member has been informed. I am pleased to hear both yourself and your daughter had a positive visit to the practice that day. We currently provide the service for all GP practices in Bury additionally to the regular GP services to all our patients. We have an excellent clinical and none clinical team which myself and the lead GP have been working with for the past 12 months. Our key aim was to ensure we provide excellent primary care services to all our patients along with the residents of bury who use the Pediatric blood clinics. Once again thank you for taking the time to feedback to us. Regards Miss S Smith - Practice Manager
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Review titled Great Doctor
Rated 3 stars out of 5
by Michelle - Posted on 26 March 2024
I would like to commend Dr A in every aspect possible, from his mannerism, his understanding and his ability to make the illness I have suffered (for the past 15-20 years) actually make sense to me. He has put me on a pathway to actually deal with the source of my illness instead of just treating the symptoms (as well as treating my symptoms) He has listened to me which should be what any doctor should do but I have met quite a few over the years and they sadly haven’t done, I have walked away from many consultations over the years frustrated and upset because I wasn’t listened to and felt like I was just a name and number to them and like I was taking too much time in my appointment, and that is why I wanted to write a review because he is, in my opinion what any good doctor should strive to be. He has literally restored my faith in going to the GP surgery and asking for help. I have been with Rock healthcare for over 7 years now and this is the first time in those years that I feel comfortable and able to have a proper consultation with the doctor. So Thank you Dr A, it is very much appreciated. I would write his name but I am not allowed to, but he knows who he is.
Visited March 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Michelle, Thank you for taking the time to feedback to the practice regarding the positive experience you have had with one of the GPs. All feedback is discussed with the team in our monthly practice meetings. Its important for us to ensure that we listen to all our patients as your rightly advised this is a key element to identifying the main route of the problem. I do hope that you now feel confident to seek his advise and reach out to the practice when you need help. We now have a excellent clinical and none clinical team which I have been working hard with for the last 12 months to ensure we have a sustainable workforce for the future and provide excellent Primary Care Services to all of our patients. Regards Miss S Smith - Practice Manager
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Review titled Used to be good, but isn't anymore
Rated 2 stars out of 5
by Chris - Posted on 15 March 2024
I've developed pains in my left shoulder, my left hand, my right knee and my back. Phoned last Monday and told them I was in pain couldn't sleep and got an appointment next Friday. I was told to take cocodamol. Non-clinical staff on reception are performing triage.
Visited March 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Dear Chris, I am sorry to hear your recent experience of the practice was negative. All our reception staff are trained in care navigation which enables staff to signpost to the correct service. We also have emergency on the day appointments, pharmacy & ANP triage for urgent issues. In addition we have the support from MSK who have regular weekly clinics at the practice to deal with issues of this nature. There are many painkillers which you are able to buy over the counter at the local pharmacists to assist in pain relief along with the NHS websites which advise patients on various ailments. I would also like to advise you that all feedback on the website is discussed in our monthly practice meetings. We consider all patient feedback a valuable resource in order to develop new ways of working and improve services and outcomes for patients. I have recently set up a Patient Participation Group meeting which is held every 3 months at the practice. If you could spare the time to come along please ask at the reception or refer to the practice website for further information. Regards Miss S Smith - Practice Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Waited 3 weeks for first available appointment. Waited over an hour for my scheduled appointment. Waiting room is over-heated.
Visited February 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your feedback on the website, I am sorry to hear you were unhappy with the services at the practice. At this time we were in the process of training additional staff and in the process of recruitment, all now staff are now in place. Unfortunately there are times when we do run behind as the clinical staff are only allocated 10 mins per slot in line with NHSE. This can cause issues if the clinician has had an unwell patient therefore impacting on the clinic timings throughout the day. Rather than rebook the patients they do try to catch up however this is not always possible depending on the circumstances. The building at Moorgate is not owed by the practice as we rent the space from NHS providers. The air conditioning was not working at the time which the practice did report on numerous occasions to the landlord along with other services in the building. This has now been repaired. Regards Miss S Smith - Practice Manager
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Review titled Great team
Rated 5 stars out of 5
by Sarah Darcy - Posted on 14 February 2024
I have been a few times now for bloods and different checks.. this lady who I see is fantastic, caring and very easy to talk to.. an absolute credit to the team..
Visited February 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Hi Sarah, Thank you for taking the time to feedback to us via the website. I would like to assure you that we discuss all feedback at our monthly practice meetings and are most grateful for your positive feedback. All staff at the practice are working hard to ensure we provide excellent services to our the local residents in Bury & will with the support of our patients continue to improve patient outcomes. Regards Practice Manager - Miss S Smith
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Review titled Superb practice
Rated 5 stars out of 5
by stuart - Posted on 09 April 2024
After being diagnosed with cancer about 2 years ago my partner needed her GP many times and he was always there for her. He took on the role of councillor,well being advisor and maintained a personal relationship with her to ease her mind upon the uncertainties surrounding her eventual passing. He went above and beyond to ensure her comfort and the family's at such a sad time. Excellent practice.
Visited February 2024
Review titled Rock Healthcare Limited
Replied on 22 July 2024
Thank you for your heartfelt feedback and taking the time to feedback to us. We value all feedback on the website and are pleased to know we are providing care to all our patients and their families, more so during such difficult times. Thank you Practice Manager - Miss S Smith
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Review titled Practice has gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
I've been a patient for ten years and the decline of this practice has been sad to see, but it is now absolutely terrible. I've had issues with prescriptions being rejected for no reason, rude receptionists, appointments being made at the wrong surgery, unbelievable waiting times on the phone and after a certain length of time you get cutoff, no permanent GPs so no continuity of care....the list is endless. Today I had an appointment with the nurse at 8.40am. After waiting 25 minutes, I queried how long I was going to be waiting only to be told the nurse hadn't even arrived for work yet. Unbelievable! I'll be changing doctors asap. I'd advise anyone to think twice before registering.
Visited February 2024
Rock Healthcare Limited has not yet replied.