ROBY MEDICAL CENTRE
Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Victoria Taberner - Posted on 24 November 2023
Reception staff are amazing, very helpful, very friendly and caring. Doctor is the same can not fault the service.
Visited November 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Victoria, Thank you for providing feedback on your experience, your feedback will be shared with the reception and clinical teams Kind regards Erika Howell Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Agnes Jones - Posted on 26 October 2023
On visiting my new doctor’s surgery enquiring about blood tests I had done. I was given the results of my test with a wonderful greeting from the staff who advised me the results I was waiting for. Staff are always so friendly and compassionate in all they do.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Agnes, Thank you for your kind comment and noting the positive attitudes and warm and caring nature of the administration staff. Kind regards, Erika Howell Managing Partner
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Review titled Great Practice
Rated 5 stars out of 5
by Michelle - Posted on 25 October 2023
I have only been with this Practice for around 3 months and each time I have rang with an enquiry or to order a prescription, I have been treated with the upmost respect from any receptionist that answers the phone. They don't fob you off or ask you any very personal information on the phone, if they can't solve what you need straight away they will always get back to you on the same day to answer your enquiry. The only down fall I have found is.....I never joined this Practice years ago. Thank you to all of you for your continued service to an absolutely fabulous Practice. Keep up your excellent work.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Michelle, Thank you for taking the time to provide feedback to the practice, we are pleased you have had such a positive welcome as a new patient. Please do let us know if we can offer you any support. Kind regards, Erika Howell Managing Partner
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Review titled Excellent Practice
Rated 5 stars out of 5
by Keith Hawkins - Posted on 18 October 2023
Went for covid and flu vaccines, I had easily got an appointment when it was convenient for me. There was no wait, in fact I was seen early and the jab was painless.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Keith, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled amazing
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
all staff amazing helpful understanding and nothing is a problem was not able to get appointments at my old practice but always get seen when needed.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 16 October 2023
Dear Patient, Thank you for taking the time to share your positive experience, we have seen an increase in new patients registering recently and had lots of positive feedback about how quickly they can access appointments, we are pleased to be able to support our patients. Kind regards, Erika Howell Managing Partner
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Review titled Excellent service
Rated 5 stars out of 5
by Ann - Posted on 18 October 2023
Spoke to the surgery about a problem with prescription availability at pharmacy and the practice reviewed and changed medication swiftly - thank you.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Ann, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Excellent GP surgery
Rated 5 stars out of 5
by Brenda Hawkins - Posted on 18 October 2023
Attended for my covid/flu jab. Appt was on time. Staff member was very helpful and explained all about the procedure
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Brenda, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. Kind regards, Erika Howell Managing Partner
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Review titled Exc Practice
Rated 5 stars out of 5
by Bryan Burgess - Posted on 20 October 2023
Very good across all disciplines. Front of office exc.Can get quick appt or phone call Much approved on previous owners Doctors and staff very good.good listeners and make good decisions Only problem not much space when it is busy
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 22 October 2023
Dear Bryan, Thank you for your feedback regarding your recent visit to our practice, I am delighted to hear of your positive experience and I will ensure your comments are passed on to the team. We are in the process of reviewing the increasing patient population and the limited space with the ICB and the Estates Teams to ensure we can meet the needs of the patients, we look forward to being able to provide further updates soon. Kind regards, Erika Howell Managing Partner
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Review titled No complaints.
Rated 5 stars out of 5
by Gillian M - Posted on 24 October 2023
Really happy with this practice. I have been always able to get an appointment and feel my health is in safe hands.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Gillian, Thank you for your feedback, we will pass the feedback to the practice team and this helps the staff continue to see the benefits of all their hard work. Kind regards Erika Howell Managing Partner
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Review titled Outstanding reception.
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
Receptionist was outstanding in manner and in the understanding of my issue. She was very pleasant and supportive. Issue resolved very quickly.
Visited October 2023
Review titled ROBY MEDICAL CENTRE
Replied on 06 November 2023
Dear Patient, We are very proud of the reception team, who have transformed the patient experience and go above and beyond for every patient, contributing to a positive place to visit. Kind regards, Erika Howell Managing Partner