ROBY MEDICAL CENTRE
Nutgrove Villa, Westmorland Road, Huyton, Liverpool, L36 6GAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about ROBY MEDICAL CENTRE.
Reviews
-
Review titled Amazing practice
Rated 5 stars out of 5
by Natalie woodhouse - Posted on 21 January 2024
Joined this surgery after not getting the best from my previous. Had a new patient appointment where they noticed my blood pressure was high, and once checking my records had been high the previous 2 occasions of having this checked from my other drs but no follow up. They arranged for me to get a 24hr ambulatory monitor fitted which was done within days. I also mentioned some other issues I had and the nurse scheduled me an appointment with the dr. I got an appointment straight away. I was then referred for a scan and referred to another consultant for further investigation. This was all within 2 weeks. Amazing service and each individual member of staff I have dealt with so far has been so friendly and patient focused.
Visited January 2024
Review titled ROBY MEDICAL CENTRE
Replied on 08 March 2024
Dear Natalie, Thank you for taking the time to share your experience as a new patient, we are glad to hear you have had your medical issues addressed. Kind regards, Erika Howell Managing Partner
-
Review titled Amazing practice
Rated 5 stars out of 5
by Abbie - Posted on 21 January 2024
Always friendly staff, able to get an appointment quickly, appointments are always on time, never feel rushed, always feel listened to. So important for me as someone who suffers with mental health issues, talking about issues is always hard but every staff member I’ve seen is compassionate and understanding, such a great practice
Visited January 2024
Review titled ROBY MEDICAL CENTRE
Replied on 08 March 2024
Dear Abbie, Thank you for your positive feedback, we pride ourselves on ensuring we listen to our patients and remove the barriers they may face when accessing care. Kind regards, Erika Howell Managing Partner
-
Review titled Kind and caring practice
Rated 5 stars out of 5
by Olivia Wood - Posted on 06 January 2024
I recently joined this practice and I must say, it has been an incredible experience. The practice is exceptional in providing amazing care to its patients. In fact, I was so impressed that I even convinced my sister, who was having trouble at her previous practice, to move here as well. One of the things that stood out to me about this practice is how small and friendly it is. The staff truly listen to the patients and make them feel heard and valued. They go above and beyond to ensure that every patient's needs are met. Just last week, I needed a last-minute appointment for my little girl. I called on a Friday around 2pm and they were able to accommodate us at 5pm. This was the second time in recent weeks I've needed such a last-minute appointment, and both times they were willing to make it work. Their flexibility and willingness to help is truly commendable. It's unfortunate that the NHS often gets a lot of negative attention, but this practice deserves all the praise it can get. They are outstanding in providing care to all patients and their dedication is evident in every interaction. Before joining, I had read the reviews, and I can confidently say that they accurately reflect the exceptional care provided by this practice. Thank you, for all that you do for your patients. Your commitment to providing excellent care is truly remarkable and greatly appreciated by all your patients.
Visited January 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Olivia, Thank you for taking the time to provide us with feedback on your recent experiences, being able to provide care in a timely manner is a priority for the practice. We hope your little girl has made a full recovery, and we will always be here when you need us . Kind regards, Erika Howell Managing Partner
-
Review titled Welcoming and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I called in at the practice yesterday to request a copy of a report. The staff were very quick to help and with a lovely friendly manner. At my previous Practice I’d have had to complete an application form at the very least! It’s so refreshing a) to feel welcome and b) to come away with what I’d gone in for. Thank you
Visited January 2024
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to provide us with feedback, we are pleased you were able to get the information you needed in a timely manner and felt welcomed at the practice. Kind regards, Erika Howell Managing Partner
-
Review titled Nice staff
Rated 5 stars out of 5
by Barb Jones - Posted on 21 January 2024
I have never had any problems getting an appointment, they have always managed to see me. The staff are all very helpful and friendly. My only concern was the high turnover in doctors . I don't think I've ever seen the same one, more than once. Even though all are very good, it would be nice to have an allocated doctor, whom you know. But overall its a very good, well run practice.
Visited January 2024
Review titled ROBY MEDICAL CENTRE
Replied on 08 March 2024
Dear Barbara, Thank you for taking the time to share your positive thoughts, all the doctors work part time, if you have a preference for a particular Doctor please ask when booking your appointment. Also, we are a training practice so we have Doctors on 4 month placements, so you may see some changes to the clinical team. If you would like more information about your named GP please ask at reception. Kind regards, Erika Howell Managing Partner
-
Review titled New patient and excellent practice
Rated 5 stars out of 5
by Olivia Woods - Posted on 31 December 2023
I recently joined Roby and I must say, it has been an incredible experience. The practice is exceptional in providing amazing care to its patients. In fact, I was so impressed that I even convinced my sister, who was having trouble at her previous practice, to move here as well. One of the things that stood out to me about this practice is how small and friendly it is. The staff truly listen to the patients and make them feel heard and valued. They go above and beyond to ensure that every patient's needs are met. Just last week, I needed a last-minute appointment for my little girl. I called on a Friday around 2pm and they were able to accommodate us at 5pm. This was the second time I've needed such a last-minute appointment, and both times they were willing to make it work. Their flexibility and willingness to help is truly commendable. It's unfortunate that the NHS often gets a lot of negative attention, but this practice deserves all the praise it can get. They are outstanding in providing care to all patients and their dedication is evident in every interaction. Before joining, I had read the reviews, and I can confidently say that they accurately reflect the exceptional care provided by this practice. Thank you, Roby Medical Centre , for all that you do for your patients. Your commitment to providing excellent care is truly remarkable and greatly appreciated.
Visited December 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Olivia, Thank you for taking the time to provide the practice with feedback on your recent experiences, we are proud that our access model enables the patient to access appointments and care in a timely manner. We hope your daughter has made a full recovery. Kind regards, Erika Howell Managing Partner
-
Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
Amazing care on all levels, receptionists completed my son's medication requests in a timely and polite manner. The GP reviewed all my bloods and commenced me on the right medicication.the practice nurse ANP is so knowledgeable and experience. After 2 months with my previous practice, numerous hospital admission, she has made me breath again normally. No issues getting apptointments which is half the stress eleviated then to be greeted by caring people. Amazing and well done from and experienced nurse who understands pressures and still recieved top class treatment.
Visited December 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to provide feedback on your experience, we are so pleased to hear we have been able to help you and support you with improving your health. We are working hard to ensure we can continue to provide patients with an appointment in timely manner and remove the barriers to accessing care. Kind regards, Erika Howell Managing Partner
-
Review titled Great practice
Rated 5 stars out of 5
by Paula Blackmore - Posted on 18 September 2024
U spoken to on of your receptionist today she was very helpful and friendly , but I must say they are all really helpful and try their best to accommodate, thank you
Visited December 2023
ROBY MEDICAL CENTRE has not yet replied.
-
Review titled Friendly staff
Rated 5 stars out of 5
by Suk Fong - Posted on 22 November 2023
First, when I approached the reception, I arrived a bit early, the receptionist checked my name and asked me to take a seat waiting for calling by nurse. She was polite, friendly and had a smiling face. Not waiting too long, less than 5 minutes, I was called by nurse to have health check. It was earlier than originally scheduled appointment. I could have the check earlier. The nurse asked me about my health condition and life style thoroughly. She was very nice. Sometimes I didn’t catch her question and she was willing to repeat the question so that I could understand everything she said. She also explained to me that I can seek help by calling the surgery in case of need. The whole process had been very smooth. I would like to thank her for the health check.
Visited November 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Suk, Thank you for providing feedback on your experience, we are pleased to hear you had a positive experience for your health check. Please do let us know if you require any further support. Kind regards, Erika Howell Managing Partner
-
Review titled Professional, kind and thorough.
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
I attended for covid jab, everything explained very clearly. Also ensured I was up to date with BP checks and Asthma reviews. Making further appointments were required. Very caring and approachable nurse.
Visited November 2023
Review titled ROBY MEDICAL CENTRE
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to provide back on your experience, we are pleased to hear we exceeded your expectations. Kind regards, Erika Howell Managing Partner