Rise Park Surgery
Off Revelstoke Way, Nottingham, Nottinghamshire, NG5 5EBContact details and opening times
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Reviews
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Review titled Not helpfull
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
Been suffering a back pain. Had 1 phone consultation with gp only to be asked wether I've been on pain relief. Yes paracetamol ibuprofen paracetamol with codeine & pain relief from a pharmacy. Told by gp to take 2 paracetamol! Signed of sick for 7 days. Put in another sick note on the 21st didn't receive that till the 28th after ringing the surgery on 4 separate occasions. Back to work 4 hrs in and ive been sent home regarding back pain. No appointments available( shock) Told by reception to go walk in centre. Was in the surgery with someone and both receptionists were chatting amongst theirselfs. I rang and was in queue position 4!! Clearly not as busy as their making out. Just not interested your pushed from one place to another..
Visited December 2022
Review titled Rise Park Surgery
Replied on 30 October 2023
Dear Patient, Thank you for your review and apologies for the late reply. I'm sorry to hear of your poor experience at Rise Park Surgery and that you were still in pain following your consultation. If this type of thing ever happens again, please reach out to us and ask for a 2nd opinion. As regards to your comments around appointment availability unfortunately demand for appointments always exceeds what we are able to offer, and we must balance patient safety and patient care with the safe clinical practice and welfare of the team here at Rise Park Surgery. Therefore, we have a finite number of appointments that we can offer per day. We aim to offer at least 50 urgent/on the day appointments every day plus prebooked routine GP appointments plus Nurse, Healthcare Assistant appointments plus physio appointments and appointments with our pharmacist for things such as medication reviews. Very often we offer more than 50 on the day appointments but that is our aspiration at the lower end. Once we have reached capacity the receptionists will signpost to other services in the area; very often that will be to a pharmacy for example or possibly the Urgent Care Centre in the city. As regards to the reception team chatting amongst themselves; I can assure you that any of the team but especially the reception team get very little ‘down time’ and their job is relentless. Of course, it is possible that they were ‘just chatting’ but it is more likely that they were discussing work; possibly seeking advice from a more experienced colleague for example. I sincerely hope that any further interactions and appointments since this time have been better for you. Please feel free to contact me via reception or email nnicb-nn.c84129@nhs.net. Also, if you would be interested in joining our patient feedback group then please also email to let us know. Kind regards, Jo Hynes Patient Services Manager
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2022
Have been waiting three months for feedback re an email sent by a receptionist to a doctor. After twice chasing up, have been told today that I would need to see a doctor but there are no appointments and to keep ringing at 8am to see if any there are any available that day. Querying if I could book a telephone consultation, I was told this was for a telephone consultation. My problem is probably considered routine so why would I ring at 8am and take up an emergency appointment. I have been with this practice for over 40 years and I have never known anything like this. It takes ages to get through on the phone to be either cut off or told to ring back next day. Thought it was bad before Covid but it is even worse now and their mission statement doesn't relate to what one experiences.
Visited December 2022
Review titled Rise Park Surgery
Replied on 30 October 2023
Dear Patient, Thank you for taking the time to offer some feedback on our service. My name is Adam Harris and I am the Deputy Practice Manager at Rise Park Surgery. I am very sorry hear about your frustrating experience and I will look in to why this was the case. Unfortunately, without knowing more detail, I cannot comment as to why this has happened as this is not usual practice. We are currently looking at more options to benefit our service users including a channel for routine appointments to be booked in to the near future. We hope this will help our users and will create a better patient experience overall. If you would like to speak to me directly, please call the surgery and ask for Adam. Thank you again for taking the time bringing this to my attention. Adam Harris Deputy Practice Manager