Rise Park Surgery
Off Revelstoke Way, Nottingham, Nottinghamshire, NG5 5EBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Rise Park Surgery.
Reviews
-
Review titled Best doctors Iv ever had
Rated 5 stars out of 5
by Monika - Posted on 05 May 2023
My 1 year old daughter became very seriously ill and was strugeling to breathe.The doctors and nurse and reception went above and beyond to help her while we waited for a ambulance. Im so grateful for this practise. Their reaction was fantastic.I went for a follow up 2 days later and the doctor listened to my concerns and checked over my daughter to put our mind at rest. Thank you so much from the bottom of my heart.
Visited May 2023
Review titled Rise Park Surgery
Replied on 30 October 2023
Dear Monika, Thank you for your review and I’m so glad we were able to help you and your daughter. Everyone who works at Rise Park Surgery has a huge part to play in looking after our patients and I’m glad that you received help from so many different people; both clinical and non clinical. I will share your feedback with the team and once again thank you for taking the time to let us know of your experience. Kind regards, Jo Hynes Patient Services Manager
-
Review titled Efficient and effective online booking
Rated 5 stars out of 5
by Lisa - Posted on 14 February 2023
I contacted the surgery late last week with a family health concern, the lady was compassionate and incredibly helpful. I was then sent the link to request an appointment online and within 24hrs I received a reply from the GP and have subsequently been contacted by the surgery and an appointment has been made for me. Rise Park is a busy surgery but the online form was easy to complete and I received a response a lot quicker than I'd anticipated. I'd highly recommend using the online platform, it worked far better for me as I work and am unable to call first thing and wait my turn on hold. Thank you Rise Park surgery for an effective and efficient online service.
Visited February 2023
Rise Park Surgery has not yet replied.
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
called the surgery for an appointment, iwas told there were none, the receptionist told me to call 111, which I did, they referred me back to my doctor, again i was told there were no appointments. and the surgery closes at 6pm, the receptionist then read the notes from 111, and said a doctor would call. the doctor sent a perscription. I still ohave the same medical problem, called the surgery again at 8am -i was 15 in the queue, waited well over an hour to get through to reception to be told there were no appointments the website states 7 doctors Iwas 15th in the queue how can this be, again ask to call 111 and was sent a link to try again the next day to get an appointment. clicked on the link to see there is staff training. just terrible, terrible service disgusting,
Visited February 2023
Rise Park Surgery has not yet replied.
-
Review titled New appointment system
Rated 5 stars out of 5
by Sue O’Donohue - Posted on 07 February 2023
I was sent a link about a new way of booking appointments, and advised to use it after 8.00am the next day. I used the link for the first time to book an appointment for my mum. I found it easy and straight forward, I particularly liked that you can attach photos ( I didn’t on this occasion but that’s helpful to know) I also liked that it asked what would you like to happen which gives patients a voice and some empowerment in resolving their health issues. It allows you to explain the reason for contacting the surgery. The most useful part of this new system is you don’t to need to spend time waiting on a phone, often for up to as long as an hour.
Visited February 2023
Review titled Rise Park Surgery
Replied on 12 October 2023
Dear Ms O'Donohue, Thank you for taking the time to leave a review. I'm so glad you had a positive experience with our new online way of contacting us and that this was easier and more convenient for you. That was always the primary aim of introducing the online form so it's great to hear that it's working well for you and your Mum. I will be sure to share your comments with the rest of the team here at Rise Park Surgery. Thank you once again and kind regards, Jo Hynes Patient Services Manager
-
Review titled Efficient Practice
Rated 5 stars out of 5
by Steve Henrys - Posted on 08 February 2023
Since the surgery has been using the online system I have found the response brilliant and I feel confident that the surgery will get back to me as soon as possible, normally the same day or the very next day. I have used the online system now several times and find it both convenient and easy to use.
Visited February 2023
Review titled Rise Park Surgery
Replied on 18 July 2023
Dear Mr Henrys, Thanks you so much for taking the time to contact us and I'm really pleased to hear that you are happy with the service we are providing. It's great to hear that the online system is working for you and that you have confidence in it. I'll be sure to pass on your comments to the Rise Park Team - I know they will be pleased to hear about your positive experiences. Thanks and again and kind regards, Jo Hynes Patient Services Manager
-
Review titled Amazing new service
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
Used the practice new online service this morning. Onto the page at just after 8am filled out the easy questionnaire and attached photos with ease, I had to do this twice over for both my children but was so simple and easy to do. Got immediate text message acknowledgement of my forms. Doctor had reviewed my queries and I had text message confirmation at 08:32 that both the prescription’s would be sent to my nominated pharmacy! Much better service. No waiting in the phone queue, didn’t have to wait for a call back and an efficient response for a Monday morning and for children under 2. Good choice of system practice team!
Visited January 2023
Review titled Rise Park Surgery
Replied on 30 October 2023
Dear Patient, Thank you for taking the time to send us your review and I’m so glad that you had a positive experience with the online triage system and that your children’s healthcare concerns were dealt with so quickly. The system was designed with the ‘call queues’ in mind and we were very mindful that we wanted to improve access for everyone. We know that not all patients are able to use the online system but for those that can this then reduces the waiting times on the telephones. Once again, I’m pleased to hear of your positive experience and I will share your feedback with the rest of the team. Kind regards, Jo Hynes Patient Services Manager
-
Review titled Not satisfied
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2022
Seeing a gp as I want a diagnosis regarding pain..not satisfied with being told it could be this! Refusing to do blood tests & refusing to refere me for x Ray/scan. Being told to go and sit in a&e for hours where they will give me blood tests. Forgive me if I'm wrong but they don't want you going a&e unless it is virtually life threatening. All I want is a genuine diagnosis as to what is causing my pain. Also having your obs taken- blood pressure/temp etc. To be written down on a piece of paper on the desk. Then having to take another look at that paper to see wether they had actually done it. Earlier I had a telephone call with this gp. Only to be asked what I think could be wrong!!!! Well this is why I'm calling you! Not satisfied at all I sincerely have no faith in this gp. This is the first time I've had contact with this gp, it will also be the last
Visited December 2022
Review titled Rise Park Surgery
Replied on 19 December 2022
Dear Patient, Thank you for taking the time to leave a review and I'm sorry to hear that you have been left disappointed by your experience. If possible I would like to discuss this situation further with you so please feel free to contact me by emailing me at nnicb-nn.c84129@nhs.net. Thank you and kind regards, Jo Hynes Patient Services Manager
-
Review titled Requires improvement
Rated 2 stars out of 5
by David Hallam - Posted on 30 December 2022
It’s is so easy to criticise NHS service’s but we may need to look for reasons why the service is not working as well as it should. My Wife and I were transferred to the Rise Park surgery about 3 years ago when the surgery that we had been patients at was closed. We had been there for over 30 years and had always enjoyed excellent service. I believe we were transferred to a surgery that couldn’t cope with the increased numbers, we don’t even know the names of the doctors or what services are offered. It may have been advisable to produce a brochure explaining all the services the Rise Park surgery offer. Looking at the various complaints it is always about the availability of being able to talk to a doctor. I think the receptionist have a terrible job of trying to deal with awkward patients but also believe that this could be improved by consultation with a patient body. I do believed if patients were kept up to date with any problems the surgery has the lives of patients and staff may become easier. A idea may be to have a patient’s forum were problems could be discussed and remedy’s found. I am sure in the area there are retired professional people who would be willing to share their years of expertise to hopefully run the surgery in a more professional way. Looking at your ratings you must agree that improvements are needed, and doctors do not have the time to look into the various problems that hit any business from time to time. You may look at this review and say he doesn’t know what he is talking about but there must be ways to improve your service to the community that you serve.
Visited December 2022
Rise Park Surgery has not yet replied.
-
Review titled awful reception call service
Rated 2 stars out of 5
by Anonymous - Posted on 09 December 2022
I have been on the phone over an hour and started from que position 5 so didn’t expect to be waiting long. I’m now in que position 3 after waiting so long .. I’ve walked to the clinic and reception are not on their phones they’re chatting away to eachother. This is not professional what so ever .
Visited December 2022
Rise Park Surgery has not yet replied.
-
Review titled Terrible practise
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Been suffering pain for over 2 wks. Rang again today to get telephone consultation (again) had 2 already over the last 2 wks! To be told they have nothing & to ring bk tomorrow morning as they can't book in advance. Its absolutely disgusting the way they are running this practice at present. I'm now looking in to moving to another surgery. I understand most surgery's are in a similar situation. But rise park ( in my eyes) is on another level with not talking or seeing patients. As for ringing dot on 8am. I would love for someone to explain how you can be in a queue of 15 people!
Visited December 2022
Review titled Rise Park Surgery
Replied on 12 October 2023
Thank you for your review and I’m sorry to hear of your experiences in trying to reach the surgery and in trying to obtain an appointment. As you may be aware in December 2022 the surgery was undergoing a redevelopment program and unfortunately due to the building works we didn’t always have enough rooms for our clinicians to see patients ‘face to face’. Therefore, appointments were initially carried out by telephone. I can assure you that if a clinician felt that they needed to see a patient ‘face to face’ the patient was always invited into the surgery for a review. This was the only way for us to continue operating and though we accept it wasn’t ideal it was the best we could do in the circumstances. We acknowledge though it was very difficult to give patients choice as to how they were cared for and that is regrettable. Fortunately that situation is now resolved and we have a fantastic, purpose built surgery that allows all the clinical team have a bright, airy and fully equipped room to use. As regards booking in advance all Doctor appointment requests are triaged by a clinician and appointments are given to patients based upon clinical need rather than by patient request. We have a fantastic primary care team based here at the surgery who may be able assist with many conditions; for example the pharmacy team may be able to help with medications that aren’t suiting you, a ‘First Contact Physio’ may be able to help with a newly acquired shoulder injury etc. Doctors appointments are a finite resource and in order to ensure that our patients are cared for and our clinicians work within predefined safe levels of working we have to limit the number of appointments we offer. We already work in excess of the safe levels on many days and this is not something we can do for patient or clinician safety long term. As regards your point about the telephone queue; the queue is set to a maximum of 15 people and this was a decision that was made in conjunction with our PPG a few years ago. The rationale behind this was that caller number 16 onwards would receive an engaged tone. The reason the queue is so long is that such is the demand within the community for our services. We understand it is difficult for patients to reach us by telephone and so that was one of the reasons for introducing the ‘online’ appointment and admin request facility. This has been extremely successful and many of our patients are telling us how convenient this is. We know it isn’t perfect (it’s great for requesting urgent/on the day but not so good for routine appointments) and we are working closely with our IT partners to get this resolved. I hope my reply has answered some of your questions and concerns. Please don’t hesitate to contact me at the surgery if you require any further information. Once again thank you for taking the time to leave a review and apologies for the delay in replying to you. Kind regards, Jo Hynes Patient Services Manager