Priory Medical Group
Priory Medical Centre, Cornlands Road, Acomb, York, YO24 3WXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic service, very informative
Rated 4 stars out of 5
by Sarah (40) - Posted on 18 January 2024
I found a lump under my armpit, it has been there for a week. I was made my colleagues to contact the Dr. I put a Klinik request through at 16.30, the Dr called me as 17.15 and i was seen face to face at 17.40. I didn't expect to be seen so quickly. I worked in a surgery for 10 years and knew these things were taken seriously but i didn't expect a same day appointment. The Dr was so kind, re assuring and very informative. I left feeling very calm and fully informed of what the next steps are and the timescales that are expected. Credit were credit is needed. Drs surgeries get slated so much, it was part of my reason for leaving the NHS. Thank you for the great care that was given.
Visited January 2024
Review titled Priory Medical Group
Replied on 06 March 2024
Dear Sarah, thank you for contacting Priory Medical, We are pleased to hear about the positive experience you received regarding your issue. We thank you for taking the time to provide this feedback and will ensure this is passed onto the team involved in your care.
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Review titled barely functioning
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
If you request an appointment with a GP there is a 5 to 6 week(!) wait before they even review the urgency of your case. Then youll be waiting at least another week for the actisl appointment. Absolutely abysmal. I appreciate that the NHS and medical services generally have been systematically gutted by the tories, but this is actually shocking.
Visited January 2024
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the appointment timeframe for your issue did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Called to request a face-to-face appointment due to concerns my employer has about me, which I explained. Abruptly I was advised we have no appointment, let alone a face-to-face appointment. Was advised I'd need to complete the online form and if a GP thought I needed to be seen then I'd be offered an appointment.
Visited November 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding your face to face appointment request did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Deplorable practice
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
The med I am on is having an extremely bad side effect on me so applied for meds review, received reply asking one to re-apply using the panel on going problem (too fussy) I reapplied and received another text telling that some one will review my query in 6wks if I feel my problem is getting worse or change please resubmit your request ??? why do they think I applied in the first instant I stated extreme bad side effect which part don't they under stand they obviously think I am lying.
Visited November 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding your medication did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Telephone System.
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2023
I phoned today at 3.20pm to make an appointment at Rawcliffe surgery to have my blood pressure taken as I had received 2 texts inviting me to attend. I understood from what I was told last week that BP machine was broken & I would have to make an appointment with a nurse. I phoned at 3.20pm but at 4.20pm I gave up as by then it had cost just over £1. I know the phone line is very busy with 9 surgeries going into one switchboard (if I am correctly informed) which does make people quite angry. I wonder if it is correct that there are 8 switchboard operators? It is obviously not enough or perhaps two switchboards are needed. It can only get worse for all concerned?
Visited November 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding our telephone system did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Ages when help is needed, triage tool rubbish
Rated 1 star out of 5
by Mandy - Posted on 27 July 2024
Triage tool is not great, better to call them with a problem than go online, better still go to the surgery in person, submitted a online form and their triage tool is saying 4 to 8 wk wait which is disgraceful, my gp left this practice who got things done and i wonder why???? Now shes gone im left in limbo and my health suffers with their online triage tool.... thanks!!!
Visited November 2023
Review titled Priory Medical Group
Replied on 31 July 2024
We are sorry your experience of accessing an appointment for routine care with us has been challenging. We would really like to support you further and if you can contact our Customer Services Manager on: hnyicb-voy.priorypatientexperience@nhs.net and he or one of his team can speak to you directly to help. Why are waiting times longer than they used to be? Our teams are working incredibly hard every day to meet the demand for urgent and routine care our patients are requesting. Across all General Practices in England the demand is greater than the capacity available in our teams can meet and we have to make sure urgent needs are met daily. This is why you are experiencing longer waits that were normal in the past for routine care. We know this is frustrating for our patients and for our staff. We hear this feedback every week, it is of utmost importance to us as a practice, and we know this is really important to you too. What are we doing? • We are working hard to change the current system through which our patients request appointments and are triaged so we can better understand your needs, enabling us to get you to the right appointment with the right person. • We meet regularly with Healthwatch, our local patient advocacy team, to make sure we hear from them what our patients and different population groups are telling them about the challenges they are having getting access to us and primary care in general. • We are aware that not everyone feels confident using, or has access to the equipment they need to request appointments digitally, so we are developing our non-digital support to those who need that most. We also wish to use this time to further understand the needs of this patient group. • We are identifying those who are most vulnerable and who need additional support in order to access us and then we can understand how to provide the care they need • We are working with our commissioners to develop the case for developing more urgent care capacity in York to make sure the demand for urgent primary care can be met every day. In this way we will be better able to provide the routine care many of our patients need more quickly. Have your say We welcome all feedback and would encourage you to speak to us about your experience with us or your ideas about what would help you and our communities with accessing the primary care you need. Our Customer Service Manager can take your feedback by email or speak directly to you hnyicb-voy.priorypatientexperience@nhs.net You can also contact York Healthwatch on 01904 621133 (choose option 3 for Healthwatch York), or email healthwatch@yorkcvs.org.uk. Website: Home - Healthwatch York We have an active Patient Engagement Group and you are welcome to join this and hear the dates for our future meetings if you want to come along: Priory Medical - Friends of Priory
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Review titled Poor online service and practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
I wouldn’t recommend this group of surgeries Had either the option of a/e or 4-5 week wait for my complaint. Both of which were highly unreasonable. Managed to piggyback off my husbands appointment as he demanded they spoke to me. I have a poor understanding of my complaint- no understanding of how long I should be off work with it. Only positive was that I was prescribed a large amount of pain relief that seems to knock me out!
Visited October 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the timeframe offered for your issue did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Not great at all
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
I have a skin condition that flares up now and again, it makes my skin feel like it’s on fire, was only diagnosed a few months ago, been trying since Tuesday to get the medication I need and been told someone will ring me Monday as they are unable to process the prescription, so now I am left in pain for days and expected to just carry on with work and my daily life while in pain and very itchy.
Visited April 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you received regarding your skin condition did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Poor patient relationship
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
Not allowed to ring to order repeat medication not even the elderly who cannot do this online and have poor mobility ( my mum ) I have to sort this for her taking away her independence. Feel sorry for those that have no family to help them. No ear syringing service anymore but the Nurses do offer this via Facebook for a charge ! Appalling that in the cost of living crisis people have to pay to get this done. No patient empathy at all when you ring or get a response from the email. Told a diabetic patient to maybe consider stopping her insulin declined as wanted to live, absolute joke and am looking to move after over 40 years with this practice I have had enough.
Visited April 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Thank you for contacting Priory Medical, We apologise you feel the service you have received from the Practice did not meet your expectations. We fully respect your anonymity, however if you wish to discuss this further, please contact us at: hnyicb-voy.priorypatientexperience@nhs.net
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Review titled Excellent practice - Rawcliffe Surgery
Rated 5 stars out of 5
by Helen Pulleyn - Posted on 16 March 2023
Thank you so much. The doctors, nurses, pharmacists and reception team have been amazing over the last couple of years. Responded quickly to my online forms and have promptly seen my face to face where necessary. In such a tough time, they have been excellent.
Visited March 2023
Review titled Priory Medical Group
Replied on 06 March 2024
Dear Helen, thank you for contacting Priory Medical, We are pleased to hear about the positive experience you received regarding your care. We thank you for taking the time to provide this feedback and will ensure this is passed onto the team at Rawcliffe Surgery.