PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Me practitioner today was kind and smiley. She explained the reason for my visit, she took time to listen, she gave extra information that was relevant to my answers, and went beyond what was required to make me feel comfortable and welcome. What a star!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 20 August 2024
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your experience met with the high standards to which we strive to achieve. Kind Regards, Parkwood Surgery.
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Review titled Excellent diabetic review
Rated 5 stars out of 5
by Anil Bhagwat - Posted on 15 August 2024
The reviewer was very proficient and thorough and gave excellent advice to both myself and my wife. She took great care to explain salient points and answered our queries with understandable responses. I would like future reviews to be with her!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 16 August 2024
Dear Mr Bhagwat, Thank you for taking the time to feedback the positive experience you have recently received by one of our clinicians during your diabetic review. We will feedback to the relevant staff member your comments. Thank you again. Kind regards Parkwood Surgery
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Review titled Impossible to talk to someone over the phone
Rated 2 stars out of 5
by Marina Forte - Posted on 12 August 2024
It's plainly impossible to talk to someone over the phone. No matter if I'm caller number 1 or 10th in the queue. The queue never, ever moves up. I've been trying for literal months to contact the surgery via phone for different issues or queries as I work in London and I'm unable to come in person unless I have an appointment scheduled. I've never stopped trying but I've also never been able to get through to someone over the phone. How is this possible?!?!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 13 August 2024
Dear Marina, Thank you for taking the time to feedback your recent experience of using the telephone system. I am sorry to hear that this has not met the expectations which we strive to achieve. We have recently installed a new telephone system, which patients' will have a more positive experience using. There is an option with the new telephone system to request a call back and one of the reception team will respond to this request. Kind Regards Parkwood Surgery
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Review titled health check
Rated 4 stars out of 5
by Anonymous - Posted on 21 August 2024
Felt very listened to by a very kind practitioner on my NHS health check today. Was given a helpful advice.Attention to detail,caring attitude and had a sense of humour.Thank you!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 22 August 2024
Dear Patient Thank you for your feedback. We are pleased to hear that your experience was so positive and helpful. We shall pass your comments on to the clinical team. Kind Regards Parkwood Surgery
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Review titled Very Pleased With This Practice
Rated 5 stars out of 5
by anonymous - Posted on 23 August 2024
I bring my elderly Mother to Parkwood Surgery. On every occasion its been a good experience, with everyone of the staff treating us lovely and professionally. In the last two days we have seen both the Pharmacist and the Nurse. Both very good. Thank you, Parkwood Surgery.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 23 August 2024
Dear Patient, Thank you for your positive feedback. We are pleased to hear that your experiences have met with your expectations and the high standards the surgery strives to meet. Kind Regards Parkwood Surgery
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Review titled Good experience today
Rated 4 stars out of 5
by Anonymous - Posted on 19 August 2024
Understanding and sympathetic GP listened to what I had to say today. I believe my concerns were dealt with and a follow up appointment was made with ease. I feel the NHS has a bad reputation at the moment and I haven’t always had the best experience at this surgery. It was great today and I am happy to write this review with a positive perspective.
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 19 August 2024
Dear patient, Thank you for your positive feedback. We are pleased to hear that your experience with using our services today has met with the expectations we strive to achieve. Kind Regards Parkwood Surgery
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
This afternoon called regarding urgent prescription request, gentleman I spoke to advised he would do his best to get this actioned, he called back after hours to advise this had been completed I am so grateful
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 09 July 2024
Dear Patient, Thank you for your feedback. We are glad that you have had a positive experience whilst requesting your prescription and will pass this feedback on to the staff. Yours sincerely, Parkwood Surgery
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Review titled Great practice
Rated 4 stars out of 5
by Mrs B V Fox - Posted on 26 July 2024
My daughter had her wound dressed today by the nurse, she was very thorough & explained everything to her.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 26 July 2024
Dear Mrs Fox, Thank you for sharing your feedback following your recent visit. We are glad you have had a positive experience. This will be shared with the relevant clinician. Yours sincerely, Parkwood Response Team
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Review titled Receptionist query
Rated 4 stars out of 5
by Joan Miller - Posted on 16 July 2024
Spoke to a very nice young male receptionist who was very helpful when I enquired about having a blood test and urine test done but would have difficulty getting to the surgery to collect the forms as my husband is very ill and under the Virtual Hospital at home with me caring for him. This young man emailed the forms to me which I found very helpful as it saved me a journey.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 22 July 2024
Dear Joan, Thank you for sharing your positive experience whilst speaking to a member of our team. We are glad that this staff member was able to assist you with your query on collecting your test forms, and provided a service to best suit your needs. Yours sincerely, Parkwood Surgery
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Review titled Sadly, the Practise has changed. No continuity.
Rated 3 stars out of 5
by Annette Sugars - Posted on 23 July 2024
Today, l saw a lovely young Practitioner. She looked, listened and actioned. Very thorough and nothing was too much trouble. Quite refreshing. She set a good example a good example of how to treat patients.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 24 July 2024
Dear Annette, We are pleased to hear that you received a positive experience and will share your feedback with our clinicians. Yours sincerely, Parkwood Response Team