PARKSIDE GROUP PRACTICE
27 Wyche Grove, South Croydon, Surrey, CR2 6EXContact details and opening times
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Reviews
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Review titled Very pleasent and thorough
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
I was very pleased with the thorough and pleasant way I was treated during my last appointment with the GP.
Visited May 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 22 May 2023
Thank you for taking the time to comment. I am pleased to hear that you have a good experience at Parkside. We always appreciate feedback and I will share your comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled Dedicated team
Rated 5 stars out of 5
by Deirdre Dracoulis - Posted on 21 April 2023
Just a note to thank you all at Parkside for looking after my elderly parents. All our family are so grateful for your continuing care and dedication. You are wonderful!
Visited April 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 26 April 2023
Dear Deirdre Thank you for your kind comments. It always give us a boost to receive such positive feedback and I have shared your comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled Creeping Unfit for Purpose
Rated 2 stars out of 5
by Michael Round - Posted on 24 March 2023
What about the visually impaired? What about the old? What about those who have neither computer nor wifi, nor mobile phone? What about the illiterate or foreign tongued? There was a time when one could turn up and be seen in due course. There was a time when one could turn up or ring for an appointment. Gradually the entire interface between the sick, in the widest term, and the medical practitioner has been eroded into a bureaucratic nightmare. And then there is the void between 12 and 14.00 when everything de facto crashes. And if I have got it wrong it is your fault for making the process complicated. Fine for a brilliant 30 year old computer wizard designing the system, not so good for an 86 year old challenged oldie who wants to see a doctor soonest on a Friday, with a weekend looming. The overall image is that your system and your enterprise is not customer orientated, but is aimed at Practice ease coming first centre and second. It is unfortunate that you do not have a 'user's group' to vet your stealth. Allied, I wonder if you have ever surveyed the amount of time spent by GPs on phone and keyboard compared with direct contact with the sick. As always one is impressed by any member of the team when one manages to get through the minefield, in effect, of restrictive practices. But, in short, at present, the operation from the users' point does not appear to be fit for purpose.
Visited March 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 29 March 2023
Dear Mr Round Thank you for your feedback regarding our new triage system, Klinik. It was great to speak to you today and I hope that our discussion reassured you that we have considered all of our practice population's needs. If a patient cannot use Klinik on our website for any reason, they can always access our services by telephone or by visiting the practice, where our receptionists can access the Klinik system on their behalf. One of the advantages of Klinik being accessible online, is that the wait on the telephone has reduced to an average time of four minutes. Please contact me if you would like to provide any further feedback. Thanks Michelle IT Lead
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Review titled Addditional information and counter to a negative comment
Rated 5 stars out of 5
by Michael Round - Posted on 31 March 2023
I recently sent a negative comment on Parkside with particular reference to the on-line system. I attempted to get an appointment a week ago on a Friday. Nothing happened. The matter was not urgent but worrying. However, on Tuesday I was phoned at about 9.20 and though I could not see my initial doctor of choice I was given an appointment to take place a 10.10. This was done and my problem is now being managed. A couple of days later I was phoned by the Information tech lead and we had a discussion surrounding Klinic which resolved several of my concerns. I learned the system is being well used and has resulted in a significant drop in phone waiting times, indeed has greatly improved the service offered to patients. I write this to thank everyone in the Practice, and in particular those who smoothed my ancient feathers. Klinic works!
Visited March 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 11 April 2023
Dear Mr Round Thank you for taking the time to review us again. I am pleased that my colleague reassured you that your concerns have been listened to and addressed. Your comments regarding Klinik are much appreciated and I have shared them with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled Klinik and Access
Rated 5 stars out of 5
by Katie - Posted on 14 March 2023
I wasn’t a big ‘fan’ of the new system, but completely understand the necessity of it. My initial doubts were confirmed when I tried to get an appointment using the system on my mobile phone. I went through the triage questions on 4 different occasions and towards the very end, was taken back to the start of the process. My fourth attempt actually failed because the surgery closed ( 5.30). So, I was frustrated ( and unwell)but started the process again yesterday and on the advice of my son, used my laptop. This worked perfectly and I received a telephone appointment shortly afterwards. I have been a Patient at Parkside for many years and my mother was one of your Receptionists. As a family we have always received excellent care. There have been times of frustration recently, but on the whole, the good service continues. My only advice would be, use a laptop to book an appointment…the system seems to prefer it. I know the days of seeing your ‘favourite’Dr are gone, but once you manage to get an appointment, the service and good care continues.
Visited March 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 29 March 2023
Dear Katie Many thanks for your feedback. I am sorry that you experienced some difficulty submitting a Klinik request using your mobile phone. I will pass your comments on to the software team. Looking at the data, 68% of patients submit their Klinik requests using their mobile phone, so hopefully your problem was a one-off. I am pleased that you received a phone call shortly afterwards. With regard to seeing a particular doctor, we are keen that patients receive as much continuity as possible, so please request a named doctor in your future Klinik cases and we will do our best to accommodate you. Thanks Rebecca Cook Practice Manager
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Review titled Impressed with Klinik
Rated 5 stars out of 5
by Gerald McPhail - Posted on 09 February 2023
Used this for the first time yesterday afternoon. I was contacted by phone the following morning at 8am for a short consultation (3mins) and my prescription was ready for collection 30 mins later. Very impressed and will be using Klinik from now on.
Visited February 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 February 2023
Dear Gerald Many thanks for taking the time to feed back on our new triage system, Klinik. The Clinical and Admin teams are working hard to establish Klinik at the practice, so they will be delighted to hear about your positive experience. I have shared your positive comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled Excellent prompt treatment
Rated 5 stars out of 5
by Fiona Collins - Posted on 06 February 2023
I was very impressed by the speed and efficiency of the practice in dealing with my problem. The GP I spoke to was professional and well informed and I had confidence in her treatment plan. Don’t believe everything you read in the papers about poor GP service! Thank you
Visited February 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 07 February 2023
Thank you for your positive review - feedback is always appreciated. I am delighted that you felt your problem was dealt with speed and efficiency. I will share your comments with the whole team. Many thanks Rebecca Cook Practice Manager