Observatory Medical Practice
Jericho Health Centre, Walton Street, Oxford, Oxfordshire, OX2 6NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Elizabeth Woodward - Posted on 20 January 2023
I arrived at the practice without an appointment this morning Friday 20th. I had a specific concern regarding an unexpected symptom. I was seen by the Duty Doctor within 20 minutes. He was reassuring and kind. Thank you.
Visited January 2023
Review titled Observatory Medical Practice
Replied on 20 January 2023
Hello Elizabeth Many thanks for sparing the time to write this review, which I will circulate to the staff. I am glad that we were able to help you in this instance. I would add, for anyone reading this, that we will always deal with an issue on the day, should a clinician deem it appropriate. We would generally recommend that a patient calls in and details their issue with reception so that a clinician can call them back if necessary, rather than attending the practice without an appointment. Best regards Jon Frank Practice Manager
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Review titled Outstanding GP Care
Rated 5 stars out of 5
by Hailey Hook - Posted on 03 December 2022
I first met my Doctor back in 2015 and have received outstanding care ever since. I suffer with a severe medical condition that has resulted in me needing to visit the practice on multiple occasions. On every visit, my GP has shown me the most incredible compassion, kindness and understanding. My GP has always gone above and beyond to help and support me, including successfully referring me for an urgent Laparoscopy in 2019 despite the department not accepting any new referrals at the time. In 2020 my GP was also involved in the care of my Father, who very sadly passed away at home just three weeks after his cancer diagnosis. My GP telephoned me and my immediate family individually the same day to check how we all were and offered to chat whenever we needed it. Just six months later, my GP was involved in the care of my Mother who had also been diagnosed with cancer. I have submitted numerous e-consults with my GP over the last few months, they have all been delt with incredibly quickly. I'm convinced that my GP must me fed up with seeing my name pop up on the computer screen.
Visited December 2022
Review titled Observatory Medical Practice
Replied on 05 December 2022
Hello Hailey I am Jon Frank, the practice manager at Observatory and I would just like to thank you for spending the time to post your review, which I will circulate to the team. These things are always hugely appreciated. Best Regards Jon Frank
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Review titled Very well organised, well staffed, pleasant surgery
Rated 5 stars out of 5
by Hilary Haskell - Posted on 20 April 2023
It is always a pleasure to go to this surgery. It is pleasant, airy, well staffed, and very efficiently organised. You rarely have to wait for your appointment, and all the staff who I have encountered have been extremely empathetic, and helpful.
Visited December 2022
Review titled Observatory Medical Practice
Replied on 21 April 2023
Hello Hilary Many thanks for sparing the time to write this review which I will share with these staff. These things are always greatly appreciated Best regards Jon Frank Practice Manager