Observatory Medical Practice
Jericho Health Centre, Walton Street, Oxford, Oxfordshire, OX2 6NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Visit our he Doc
Rated 5 stars out of 5
by Andy wilson - Posted on 13 December 2023
From booking my appointment to seeing the Doctor it was first class, when you think of all the pressure the NHS is under they still care and treat you like a human, with care and dignity
Visited December 2023
Review titled Observatory Medical Practice
Replied on 15 December 2023
Hello Andy Many thanks for sparing the time to write this review, which I will share with all the staff. These things are always hugely appreciated. Best regards Jon Frank Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Maria Hughes - Posted on 31 August 2023
I feel very privileged to be part of a listening and compassionate practice who have dealt with any of my medical problems speedily and efficiently It is hard having mental problems but I feel it is a safe space to address my concerns and find all the staff both friendly and understandin
Visited August 2023
Review titled Observatory Medical Practice
Replied on 01 September 2023
Hello Maria I am Jon Frank the practice manager at Observatory and I just wanted to thank you for sparing the time to write this review. This sort of feedback is always greatly appreciated and will be shared with all the team. I hope we can continue to help you for many years to come Regards Jon Frank
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
I’ve always had good treatment and advice here; really appreciate their care and although they are busy, it’s simple to use the NHS app to book an appointment.
Visited July 2023
Review titled Observatory Medical Practice
Replied on 19 July 2023
Hi I am Jon Frank the practice manager at Observatory and I would like to thank you for sparing the time to write this review, which I will share with the team. It's the second one we've had today ! These things are always hugely appreciated. Best regards Jon Frank
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Review titled Kindness and attention to detail
Rated 5 stars out of 5
by Sharon Woodward - Posted on 19 July 2023
Burnout is truly dreadful leaving me feeling. Exhausted and vulnerable. The GPs showed kindness, consideration and were extremely helpful and supportive.
Visited July 2023
Review titled Observatory Medical Practice
Replied on 19 July 2023
Hello Sharon I am Jon Frank, the practice manager at Observatory and I would just like to thank you for spending the time to write your review which I will share with the GP and the team. These things are always hugely appreciated. Best regards Jon Frank
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Review titled Great practice
Rated 5 stars out of 5
by Christine Marshall - Posted on 12 July 2023
The general practitioner was Competent professional friendly I would definitely recommend the Jericho health center. I feel they look after us
Visited July 2023
Review titled Observatory Medical Practice
Replied on 14 July 2023
Hello Christine I am Jon Frank, the practice manager at Observatory and I would just like to thank you for sparing the time to write this review which I am sharing with the staff. These things are always greatly appreciated. Best regards Jon Frank
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Review titled Unnecessary barriers to care
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2023
I am a man of over 60 and wanted to arrange some routine blood tests appropriate for my age. My previous surgery had proactively contacted me for this reason. However I'm now registered with Observatory Practice, and when I sent them an e-consult to ask for the same tests, they wanted instead to arrange a phone call with a doctor. I arranged this, but they then cancelled it because of a staffing issue and asked me to go through the whole process again. All a totally unnecessary waste of time!
Visited May 2023
Review titled Observatory Medical Practice
Replied on 10 July 2023
Hello I am Jon Frank, the practice manager at Observatory. I am sorry that you felt that we let you down though from the details you have given me, this is the correct procedure. Patients cannot just book themselves in for a blood test - they need to discuss it with a GP first so the GP can add the request on to the system with the correct tests. The only exception to this is if the patient is on a recall list and has a diary reminder in place but I do not have your details so cannot check if this was the case. I am sorry that the appointment with the GP had to be cancelled, but like any organisation, people do sometimes get sick, and there is nothing we can do about this. If you think that you should be on a recall list please email the practice email address two.jericho@nhs.net so that we can look into this. Regards Jon Frank
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Review titled Great practise
Rated 5 stars out of 5
by Christine Selley - Posted on 10 May 2023
Simply the best reception nurses and Dr caring in every way to both myself and my husband Always try their best to get appointment polite and very efficient
Visited March 2023
Review titled Observatory Medical Practice
Replied on 12 May 2023
Hello Christine Many thanks for spending the time to post these kind words. These comments are always greatly appreciated and will be shared with the staff. Best regards Jon Frank Practice Manager
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Review titled Shocking experience
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2023
I have never come across such rude, cruel and unprofessional receptionists in my life. Every interaction I have had with them has been upsetting and unproductive. They do their best to make you feel stupid and unwelcome. Something as simple as refilling a prescription becomes a battle. It seems as if university students in particular are targeted by the receptionists as no-one I know has had a positive experience with them. I would rather travel home than have one more interaction with these people.
Visited March 2023
Review titled Observatory Medical Practice
Replied on 04 April 2023
Hi. I am Jon Frank, the practice manager at Observatory, and I am very sorry to read your review just now about problems you are having with your presciptions. If you would like to call the practice and ask speak to me, or send an email via the jericho.two@nhs.net, then I would be happy to look into what problems you have been having.
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Review titled Excellent Service
Rated 5 stars out of 5
by Janet Minns - Posted on 17 February 2023
On several recent contacts with the practice, the receptionists were polite and very helpful, as were the two doctors who saw me at short notice and treated me.
Visited February 2023
Review titled Observatory Medical Practice
Replied on 20 February 2023
Hello Janet Thanks for taking the time to write this review, and to send the very kind email you sent us as well. Best regards Jon Frank Practice Manager
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Review titled Excellent service thank you
Rated 5 stars out of 5
by L Watson - Posted on 04 January 2023
I'd like to thank the practice for helping my young adult son on 29 December. You must have been so busy after the bank holidays. I called early morning and got through quickly to a polite, helpful receptionist who took the info on our problem and said a GP would call back. Within 45 minutes we had had a call from a friendly efficient GP and got treatment sent to the pharmacy. He had been really ill for many days and this made a huge difference. I'm very grateful for your care, thank you all.
Visited January 2023
Review titled Observatory Medical Practice
Replied on 09 January 2023
Hello Many thanks for taking the time to write this review. These things are always greatly appreciated and are shared amongst the staff. Best wishes Jon Frank Practice Manager