Oakham Medical Practice
Cold Overton Road, Oakham, Rutland, LE15 6NTContact details and opening times
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 29 November 2022
Concerned as put in my online request for a repeat prescription and on collecting one item was missing. This item was one that seriously helps my pain. I checked my online order and it said my item was needing confirmation from the surgeries pharmacist. I actually managed to get though to the surgery and explained to the receptionist, who was very helpful and pleasant about the error, she kindly said she would get it sorted. This was on Friday 25th November. On Monday the 28th, late afternoon I received a text message that the surgery had stopped this particular item- not a phone call but a text message! I had a sleepless night as was very concerned about this and managed to get a telephone appointment this morning, the 29th , spoke to the GP and thankfully she explained the reason and even more thankfully has reinstated the item along with an explanation. I really feel that a telephone explanation would have saved me a lot of worry rather than a text message!
Visited November 2022
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