Oakham Medical Practice
Cold Overton Road, Oakham, Rutland, LE15 6NTContact details and opening times
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Reviews
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Review titled Parallel Universes
Rated 5 stars out of 5
by Bill - Posted on 18 August 2023
Having stumbled across the review section of the Oakham Medical Practice site today, I think I might be living in a parallel universe, having read some of the vituperative comments therein. With the notable exception of one receptionist, who I have witnessed being very rude and disrespectful to people several times, both over the phone and in the reception queue (including myself), all other interactions I have had with employees of the practice have been exemplary. I have been unfortunate over the past couple of years to require a steady stream of blood tests and medication advice in addition to GP consultations about co-morbidities I suffer from, and this in itself is debilitating to say the least. On one occasion, I was told that I could not see or speak with a doctor but that I could see an Advanced Nurse Practitioner, which I did. She was absolutely excellent, thorough and displayed a lot of empathy with my condition. When I have to have bloods taken regularly, the phlebotomist is invariably very pleasant and helpful, which reduces stress levels instantly in my case. When I'm lucky enough (If that's not an oxymoron) to see or speak with a doctor, they are always very attentive, caring and thorough, which they follow up with sound practical advice and prescriptions where necessary. When I have been to various hospitals for invasive procedures to be done, Oakham Medical Practice acknowledges receipt of letters from those institutions if there is anything they need to follow-up on, as soon as they get them. I am not interested in reading about the lack of services since the pandemic - it really is old news now - but I do sympathise with people trying to get appointments. That part of things is truly abysmal, but if the management staff employed could analyse the situation more professionally, I am sure they could come up with a good solution. Having said that, when I do get through to a receptionist they are invariably pleasant and helpful - clearly a lot of training has gone into this and it is paying off (with one exception as mentioned earlier). So, let's all give the doctors and their staff the support they need in order to support and care for us, remembering that we should all take a certain amount of responsibility for our own wellbeing.
Visited August 2023
Oakham Medical Practice has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
They are trying to reduce their official wait times by telling you there are no appointments available today - go elsewhere. On top of this the receptionists are plain rude. Quite frankly I may as well not have a registered GP - they have never once been able to help me.
Visited July 2023
Oakham Medical Practice has not yet replied.
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Review titled Can someone please explain the 'release' appointments system
Rated 1 star out of 5
by Jasper - Posted on 04 July 2023
Can someone please explain how the appointment system is supposed to work. I don't understand why appointments are 'released' each day, rather than being able to book in advance. It means rather than me waiting three weeks until the next available appointment, I'm just in limbo, unsure when I'm going to be able to book one, and spending more and more time either on the phone or on the app. I'd like to know as at the moment it feels like it's a way of reducing wait time statistics by shifting the wait time off the books of the surgery and in to the community where it can't be measured and therefore doesn't impact the surgery's performance review.
Visited July 2023
Oakham Medical Practice has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Liam - Posted on 24 June 2023
I want to the walk in center at Oakham Hospital ran by Oakham MP and and I want to say a massive thank you. I turned up on the day no appointment spoke the the gentleman on reception and he booked me in. I only waited 5mins till I was seen. A new doctor who has only been there 6 weeks was amazing. He prescribed me medication sent it over and it was ready for me straight away. The doctor examined my wrist did some tests , informed me of a physio app and got a wrist support. He was so helpful and very knowledgeable. I can’t remember his name but want to do a massive thank you.
Visited June 2023
Oakham Medical Practice has not yet replied.
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Review titled Helpful, friendly and professional
Rated 5 stars out of 5
by Nicola Robertson-Peek - Posted on 08 March 2023
I have found my experience with Oakham Medical Practice to be supportive and professional. The receptionists, medical secretaries and doctors are friendly and efficient. They return calls and have kept me updated on progress.
Visited March 2023
Oakham Medical Practice has not yet replied.
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Review titled Waste of time
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
Getting an appointment is extremely difficult in the surgery, over the phone and even worse online. When you get an appointment they don’t actually tend to your medical complaint and you do not hear back from any tests they do arrange for you. Extremely frustrating unhelpful staff and service.
Visited February 2023
Oakham Medical Practice has not yet replied.
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Review titled Worst Practice ever.
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Unable to ever get an appointment! Was on hold for over 3 hours today, called at 8:30am and kept getting to the front of the queue call was answered and promptly hung up on. This happened 3 times! Would go to another practice but they have a monopoly as the only one in Oakham.
Visited December 2022
Oakham Medical Practice has not yet replied.
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Review titled Another really helpful experience
Rated 5 stars out of 5
by Graham - Posted on 06 December 2022
Having seen many negative views on Oakham I just want to say how brilliant I have personally found them both today and some six months ago when I had a different problem. Despite the restraints of the system I have found everyone I've spoken to be caring and extremely helpful and on both my recent incidents they have gone above and beyond to sort me out. Many many thanks and please keep up the good work.
Visited December 2022
Oakham Medical Practice has not yet replied.
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Review titled Dismissive
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2023
I had a very unhelpful phone discussion with a GP whom I have never met and who knew little of my history. When I persisted in asking why I could not have a face-to-face appointment with a GP who knows at least something of me I was in effect told that was a matter of Oakham Medical Practice policy and to mind my own business. I note, reading through these reviews, that the practice manager does not bother to answer many of them - there's an indication of the arrogance that rules at this mediocre set-up.
Visited December 2022
Oakham Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
I accessed the online consultation service and it was amazing. Within a couple of days I had a response and a face to face appointment arranged. They are doing a great job within a creaking health system and we all should recognise this and appreciate the service they provide.
Visited November 2022
Review titled Oakham Medical Practice
Replied on 28 November 2022
Thank you for your positive feedback. We are pleased you found our online consultation service 'amazing' and appreciate your review.