Oak Lodge Medical Centre
234 Burnt Oak Broadway, Edgware, Middlesex, HA8 0APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Chris - Posted on 22 June 2024
My Doctor was a warm, understand woman who has helped me enormously through some difficult problems.I have nothing but respect,trust and faith in her
Visited June 2024
Review titled Oak Lodge Medical Centre
Replied on 09 August 2024
Dear Chris, Thank you so much for your kind words and positive feedback. We are delighted to hear that you had such a supportive experience with your doctor. Your trust and respect mean a lot to us, and we are committed to continuing to provide the best care possible. Best regards, Management Team Oak Lodge Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Kamal V. - Posted on 07 June 2024
I visited Oak Lodge Medical Centre for my knee , I was seen by my registered GP , she examin my knee and was really helpful and caring. I thank you for your great service and care.
Visited June 2024
Review titled Oak Lodge Medical Centre
Replied on 09 August 2024
Dear Kamal V., Thank you for your kind review. We are delighted to hear that you had a positive experience with your GP and found the care for your knee to be helpful and attentive. Your appreciation for our service means a lot to us. Best regards, Management Team Oak Lodge Medical Centre
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Review titled Easy to book an appointment on line
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
I booked an appointment on the same day via patientaccess and did not need to wait long to be called in. The doctor was very nice and helpful
Visited June 2024
Review titled Oak Lodge Medical Centre
Replied on 09 August 2024
Dear Patient, Thank you for your positive review. We are pleased to hear that you found it easy to book an appointment online and that you had a good experience with our doctor. Your feedback is greatly appreciated. Best regards, Management Team Oak Lodge Medical Centre
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Review titled Extremely Rude and Abrupt Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
Extremely Rude and Abrupt Receptionist when asking when my prescription would be ready. Disgusting how she speaks to people. Not helpful at all and doesn't even care. 13/05/2024
Visited May 2024
Review titled Oak Lodge Medical Centre
Replied on 18 May 2024
Dear Patient, Thank you for your feedback. We are very sorry about the behaviour you experienced from our receptionist when inquiring about your prescription. This is not the level of service we strive to provide, and we understand your frustration. We take such matters seriously and want to address this issue with the staff member involved. We are committed to ensuring that all patients are treated with respect and care. Please contact us directly at oak.lodge@nhs.net to provide further details or if there is anything else we can assist you with. Best regards, Practice Management
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Review titled Booking an appointment takes forever!
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
This surgery has serious issues. It takes forever to get through on the phone to book an appointment. Twice I’ve waited 40 mins & nearly an hr! Online you’re lucky if you can book an appointment. By the time you press confirm. Appointment already taken. This GP’s service is poor!
Visited May 2024
Review titled Oak Lodge Medical Centre
Replied on 23 August 2024
Dear Patient, Thank you for your feedback, and we're sorry to hear about the difficulties you've experienced with booking appointments. We understand how frustrating it can be to face long wait times on the phone. Please note that patients can contact us anytime during opening hours using the online consultation form on our website, which allows you to avoid waiting in the phone queue. We are doing our best to answer calls as quickly as possible, but waiting times are sometimes unavoidable due to the high volume of calls. Best regards, Management Team Oak Lodge Medical Centre
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Review titled Very rude receptionists
Rated 1 star out of 5
by Sam - Posted on 11 March 2024
I've been calling since last week to book a simple appointment with my own dr to be seen asap due to my pregnancy but I cannot get help from anyone! I keep trying to book the appointment on the app in the morning and afternoon but my Doctors name is not coming up. I called the surgery which I had to wait 1hr 30min on the call to see if my doctor is working that week or not. All the stress I went through as a pregnant woman I thought maybe the receptionist will help me to find a solution. Once I explained myself she told me she cannot do anything and the doctor which I would like to see is available that week! She started yelling at me and saying 'You don't understand what I'm saying to you it's not my problem you can't get appointment' I was absolutely shocked by this behaviour and was overwhelmed!!!! I have no idea how the managment team can allow this to happen in a surgery!! Absolutely distgusting!! All I wanted was an appointment just to see my doctor. I'm sure if you book someone pre appointment if it's urgent nothing will happen but they make it seem like it's something big! Not happy at all. If it wasn't for my Doctor I would never in a billion year would go to that surgery.
Visited March 2024
Review titled Oak Lodge Medical Centre
Replied on 27 March 2024
Dear Sam, We are sorry for the distressing experience you encountered while trying to book an appointment with your doctor. Your feedback is invaluable, and it's essential that our management team is aware of this matter. To assist us in our investigation and ensure that necessary actions are taken, could you kindly provide us with further details via our practice email oak.lodge@nhs.net? This should include the patient details, the time of your call, and the number from which the call was made. Please be assured, we take complaints like yours seriously and are committed to addressing them promptly. Our goal is to ensure that every patient receives the care and support they deserve. Best regards, Practice Management
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Review titled Great Practice
Rated 5 stars out of 5
by Alex Antoniou - Posted on 13 March 2024
It has become more and more difficult to make contact/book an appointment which can be so frustrating- however once you get through from the receptionist to the Doctors you can not fault them, and I would like to thank the Doctor I met with for all the information and support he gave me relating to my health and medication
Visited March 2024
Review titled Oak Lodge Medical Centre
Replied on 27 March 2024
Dear Alex Antoniou, Thank you for sharing your experience. We are grateful for your appreciation of our doctors' care. Please be assured, we are committed to improving our appointment system. Your satisfaction is very important to us. Best Regards, Practice Management
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Review titled Rude and Obnoxious Staff
Rated 1 star out of 5
by Kenneth Aitken - Posted on 14 February 2024
The attitude , manner and overall behaviour of the two receptionists I dealt with today was appalling. This behaviour and tone is doing nothing to put patients at ease during their difficult time. Shameful.
Visited February 2024
Review titled Oak Lodge Medical Centre
Replied on 02 March 2024
Dear Kenneth Aitken, Thank you for sharing your concerns. We are sorry to hear about your negative experience with our receptionists. We take this seriously and apologise for any distress caused. To address this issue promptly, could you please contact us at our practice email address and provide details such as the date and time of the interaction or any specifics to help identify the staff involved? We are committed to making improvements based on your feedback and appreciate your patience as we work to resolve this issue. Apologies once again for any inconvenience. Best regards, Practice Management
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Review titled Very grateful
Rated 4 stars out of 5
by Jamie walsham - Posted on 13 February 2024
It took a while for the reception to understand what kind of appointment I was trying g to make after a few attempts the dr was really helpful and I’m very grateful thank you
Visited February 2024
Review titled Oak Lodge Medical Centre
Replied on 02 March 2024
Dear Jamie Walsham, Thank you for taking the time to share your feedback with us. We appreciate your patience during the appointment scheduling process, and we're delighted to hear that the doctor was ultimately able to assist you effectively. Your kind words mean a lot to us, and we'll be sure to pass on your appreciation to the reception team and the doctor involved. If there's anything specific you feel could be improved or if you have further comments, please feel free to email us. We're here to provide the best possible care, and your feedback helps us in our continuous efforts to enhance our services. Thank you once again, and we look forward to serving you in the future. Best regards, Practice Management
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Review titled No appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
I registered in 2010 but for at least the last 7 years it has been impossible to get an appointment. There’s no reason to be registered with a GP when you can never get an appointment.
Visited December 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for reaching out, and we sincerely apologise for the challenges you've faced in booking appointments over the past seven years. We recognise the importance of timely access to healthcare. We are actively working to enhance our appointment availability and streamline the booking process, ensuring that our registered patients can access the care they need. Your feedback is invaluable, and we appreciate your patience during this process. If you have any health concerns or requiring medical attention, please don't hesitate to contact us directly. Every registered patient is always welcome to visit us in person during our opening hours, call our reception, submit an online consultation form on our website, or use our online appointment booking system directly through their NHS account. Thank you for bringing this to our attention, and we are eager to make positive changes for you and our entire patient community.