Nexus Health Group
Princess Street Group Practice, 2 Princess Street, London, Greater London, SE1 6JPContact details and opening times
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Reviews
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Review titled Negligent
by Anonymous - Posted on 24 May 2024
I called NHS 111 about worrying side effects of a medication I am taking. 111 fully understood the issue and confirmed this understanding in the follow up message they sent me. They arranged for a telephone appointment with a Nexus Health GP. Instead of calling me, The GP just sent me a text telling me they had “sent my prescription to the chemist”. So they completely misunderstood the issue and assumed I just wanted a new prescription. I checked the NHS app, and saw a new prescription for the same medication I had the issues with. They clearly didn’t properly engage with the consultation I had with 111, and just ordered me more medication without any thought, when what I needed was help with the worrying side effects I was experiencing from this very medication. When I called to enquire as to what had happened, they pretended they had tried to call me, which they hadn’t. When I told them this, they suddenly changed their story and said they had sent the prescription that I had requested on 111. I told them this wasn’t what I had requested at all, and what I needed was help with my atypical side effects. Really worrying how little attention they paid. I will be switching practices as soon as possible.
Visited May 2024
Review titled Nexus Health Group
Replied on 18 June 2024
Dear patient. We're sorry to hear that you experience with our service has led you to change practices. If you would like to discuss your experience with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact. Nexus Health Group
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2024
I filled in a form requesting an appointment, and was impresssed when someone called me back within the hour. From my form, they felt I was very sick and needed to be seen urgently, so arranged an appointment. However, they did not tell that the appointment would be with a PA, who was lovely but unable to progress my issue. The PA asked for a second opinion from a GP who did not speak to me and then dismissed my issue with 'Just go home and rest'. Four hours later I was in A&E and ended up being prescribed a double dose of antibiotics. And while at A&E doctors called Princess St for additional urgent information from my notes, which Princess St were unable to provide! Although the poor care is not typical of this practice, being unable to book an appointment or see a doctor is wholly typical.
Visited April 2024
Review titled Nexus Health Group
Replied on 18 June 2024
Dear patient We are sorry to hear you did not get the service you were expecting from us during your recent appointment. If you would like to discuss the matter further, please get in contact with the Practice team on www.nexushealthgroup.nhs.uk/contact. Kind regards Nexus Health Group
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Review titled Excellent assistance
Rated 5 stars out of 5
by Duza Stosic - Posted on 02 April 2024
I was pleasantly impressed by the way the young receptionist helped me to make an appointment online. She guided me all the way through until the appointment of my choice was booked. Very nice person and a professional of high quality. Thank you.
Visited March 2024
Review titled Nexus Health Group
Replied on 16 April 2024
Thank you so much for this kind feedback which we have shared with the practice team. Kind regards Nexus Health Group
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Review titled Awful Service
Rated 1 star out of 5
by Michael Fincham - Posted on 28 February 2024
Had Health check message on my phone to book appointment for health check. Made appointment for Wend 28/02/2024 at 8:30am Booked in reception and told to sit down. waited until 9am - no one explained to me there is a long wait or any issues just left sitting in Limbo, at which point I just walked out, phoned the helpline for Nexus health group, booked a call back. Over half an hour later I get a call back and explained the situation to them, told they would speak to a manager please hold. 15 minutes later still sitting here like a lemon listening to god awful phone music. That's enough for me, Never in all my life ever come across such shoddy and awful service, hasten to add I will have nothing more to do with this surgery or anything to do with Nexus Healthcare ever again.
Visited February 2024
Review titled Nexus Health Group
Replied on 16 April 2024
Dear Michael We are sorry you were unable to have the health check you required, and that you were not informed of any delays on the day. If you would like to discuss your issues with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact Many thanks
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Review titled Great Practice. Great Team Work.
Rated 5 stars out of 5
by Anna - Posted on 17 February 2024
Last week, I accompanied my uncle (who is registered at The Princess Street Practice) to an appointment at a clinic run by King’s. Unfortunately, when we arrived we were told his appointment had been cancelled (this also happened last year with an appointment at Guy’s). No one could understand why the appointment had been cancelled and neither I nor my uncle had received any notification of such. I called reception at Princess Street Practice (as I had done on the previous occasion) and asked for clarification. The receptionist quickly contacted the relevant practitioner, who then spoke directly to the person at the clinic. After a significant amount of time and effort the problem was sorted and my uncle was seen. Why are appointments being cancelled? It causes such a terrible waste of time all round. I would like to add that I care for my 87 year old uncle and am pleased to say that thankfully, I have found the receptionists at Princess Street, attentive and able to resolve issues I have presented, in a professional and caring way. The above scenario is just one example. They liaise well with the doctors and in-house pharmacist who I have also found to be helpful and generous with their time. It’s a great team!
Visited February 2024
Review titled Nexus Health Group
Replied on 16 April 2024
Thank you so much for your kind feedback which we have passed on to the practice team. Kind regards Nexus Health Group
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Review titled The new phone line
Rated 2 stars out of 5
by Lee perry - Posted on 16 January 2024
I have been number one in the phone line queue for 49 minutes and I did also request a call back This is obviously not working
Visited January 2024
Review titled Nexus Health Group
Replied on 29 January 2024
Hi Lee We're sorry that you did not get the service you were expecting. Particularly that our call back function did not work for you. If you would like to discuss your concerns with the practice team, please get in touch at nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled e consult
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
I have to say I find it very frustrating that when you do an e consult that it takes the GP 6-7 working days for someone to ring you to discuss your case. There is no guarantee that this will happen even though a date is given? My daughter got overlooked and had to go and see a private GP which cost money but it had to be done as she needed a Sick Note for her work. Totally unacceptable. I think the messages that are sent to you via an email or text needs to be reviewed and looked at and worded a bit better. This information is very miss leading by giving you a date for 3 days time saying that the practice will respond by phone, text or email . Although you already get a message thanking you for submitting your request. Once you submit your request then a date needs to be sent to you within 24 hours giving you a date when the GP will contact you to discuss your case. I am not sure if this is a good service to be honest?? I think it all needs to be reviewed and looked into.
Visited January 2024
Review titled Nexus Health Group
Replied on 29 January 2024
Dear patient Thank you for your feedback, which we will share with the team. If you would like to discuss your concerns with the practice team, please get in touch at nexushealthgroup.nhs.uk/contact. Many thanks
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Review titled Lovely Manager
Rated 5 stars out of 5
by Sarah - Posted on 05 December 2023
I was in desperate need of help with a referral appointment that had been cancelled by Guys hospital so I contacted the princess st clinic. The manager there (I’m told I can’t mention names) was so quick to get back to me and so kind with how she dealt with it. She got me back into the system in minutes and my referral appointment was reinstated. I’m very grateful for the quick action and empathy I was shown.
Visited December 2023
Review titled Nexus Health Group
Replied on 07 December 2023
Hi Sarah - thank you so much for your positive feedback which has been passed on to the practice team. I'm pleased we were able to assist you. Many thanks Nexus Health Group
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
They took a long time to respond to my e-consult (multiple days after their target response time), were very late to their phone call slot, and rushed through the phone call. The doctor on the phone didn't introduce herself, blamed my issue on the last medical condition I had (treated and clearly unrelated), but said reception would get in touch to organise blood tests. Reception did not get in touch to organise blood tests. Meanwhile I was missing work, barely able to get out of bed on some days and my hair was literally falling out. I have moved GP surgeries and would recommend no one deals with this practice. Another enquiry I made was about getting a medical certificate for work. I had to phone their central reception. The operator was unhelpful and rude, palming me off onto the reception at the surgery and telling me I'd have to walk in to enquire. I just went elsewhere.
Visited November 2023
Review titled Nexus Health Group
Replied on 27 December 2023
Dear patient We're sorry to read that you did not have a positive experience when dealing with our organisation. I note you have now moved practices, however if you would like to get in touch with the practice team to discuss your experience, please do so via nexushealthgroup.nhs.uk/contact. Thank you
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Review titled You're never seen
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
I know NHS has problems but this GP is just the worse, there is no way you get an appointment. I've been trying for weeks. You finally get through on the phone to be told there's no available appointments. Sometimes receptionists ask you reasons for call, you have to tell them private and uncomfortable things cose you think they may help. Wrong. They will just tell you to call back or book an appointment in e-consult. You then spent time doing that, and the online service tells you they can't help, you need to be seen by a doctor, and to please contact your GP. A complete joke and a careless system with your health. There's no way you are seen, not even on the phone, by this GP
Visited August 2023
Review titled Nexus Health Group
Replied on 08 August 2023
Dear patient We're sorry that you did not get the service you were expecting from us. If you would like to discuss your concerns with the practice team, please get in touch via our online form at https://nexushealthgroup.nhs.uk/feedback-and-complaints. We have a multidisciplinary team at Nexus so the reception team will as you for some details so that they can match you with the right person. This could be a GP, nurse, physicians associate, paramedic etc. There may also be other appropriate ways for you to access care like eConsult or a chat with a pharmacist. Many thanks Nexus Health Group