Newgate Medical Group
Health Centre, Newgate Street, Worksop, Nottinghamshire, S80 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant Practice Nurse
Rated 4 stars out of 5
by Paul Hopkinson - Posted on 02 August 2023
All my query’s were answered brilliantly. She was very professional and compassionate. Listened to my response and noted everything down. Did exactly what I wanted to hear and described next steps precisely. Felt great on leaving.
Visited August 2023
Review titled Newgate Medical Group
Replied on 25 August 2023
Dear Patient, thank you for providing feedback. We will ensure to pass your kind comments on to the nurse.
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Review titled Lengthy process but seems efficient
Rated 4 stars out of 5
by Jodie - Posted on 24 August 2023
After a few failed attempts at completing the online form due to maximum number reached, I managed to submit one and the next day received a phone call from a receptionist who booked a phone call with a doctor for 2 weeks time. On this call, the doctor listened and asked questions to further his understanding. I felt listened to and was happy with outcome of further tests and a face to face appointment being booked.
Visited August 2023
Review titled Newgate Medical Group
Replied on 25 August 2023
Dear Patient, thank you for providing us with feedback. We are pleased to hear that our new triage system was successful for you an that you received good care.
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Saw a lovely lady who helped me with my condition, said she would ring for review which she did exactly at the time planned than rang today as a courtesy call to see how I was doing . Fantastic service and continuity thank you
Visited July 2023
Review titled Newgate Medical Group
Replied on 17 July 2023
Dear Patient, thank you for taking the time to provide feedback. We are very happy to hear that you were pleased with the care that you have received.
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Review titled Very understanding
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I made appointment due to being in a state of very high stress. I felt the level of understanding, patience and reassurance that I experienced was very good and was at a time I really needed it.
Visited July 2023
Review titled Newgate Medical Group
Replied on 25 August 2023
Dear Patient, thank you for taking time to provide feedback. We are very pleased that you were happy with the care that you have received.
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Review titled Good, prompt treatment
Rated 5 stars out of 5
by Chris W - Posted on 17 July 2023
Used the booking form to get an appointment. Contacted within 24 hours for an appointment and they fitted me in the same day. Also saw the Dr I wanted to see. Excellent service
Visited July 2023
Review titled Newgate Medical Group
Replied on 20 July 2023
Dear Patient, thank you for taking the time to provide feedback. We are pleased to hear that you were happy to use our new appointment system and that you have received good care.
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Review titled Good practice and staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 July 2023
Online form submitted but couldn't wait longer as I was in alot of pain , so rang on phone and receptionist was so kind and polite got my details down and problem im having and ask Dr to ring me as soon as they can and they did , very grateful thank you so much.
Visited July 2023
Review titled Newgate Medical Group
Replied on 25 July 2023
Dear Patient, thank you for taking time to provide feedback. we are happy that you were pleased with the care that you recieved.
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Review titled Excellent response.
Rated 5 stars out of 5
by John Willshee - Posted on 12 July 2023
Two weeks after a fall at home, new heavy bruising continued to appear, even though I was feeling much better in general. My wife, in particular, was very worried, and insisted on ringing the practice, for advice. The receptionist listened carefully to her concerns and initially it was suggested that we visit Accident and Emergency. My wife explained that this would be difficult for me, as I have mobility issues and it is virtually impossible to park at the hospital, at the present time. The receptionist was very understanding and after consulting with her colleagues, rang back to offer us an appointment, at The Health Centre, with a paramedic, for early the next morning. This morning we attended and received excellent care, advice and reassurance. The lady we saw, said that we had done the right thing to ask for advice and that she would consult the G.P. and let us know if we needed further investigation. Shortly afterwards we received a telephone call with a booking for some blood tests, just to make sure that all was well. We were extremely grateful to everyone concerned.
Visited July 2023
Review titled Newgate Medical Group
Replied on 13 July 2023
Dear Mr Willshee, thank you for taking the time to provide feedback. We are very happy to hear that you have received good care from our staff and we will pass on your comments to them.
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 19 July 2023
Was really quick in getting back to my request and booking my appointment and the dr was very efficient and supportive of my symptoms and giving advice on a cure
Visited July 2023
Review titled Newgate Medical Group
Replied on 20 July 2023
Dear Patient, thank you for taking the time to provide feedback. we are happy to hear that you have received good care.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
Tried the new appointment booking system. I am so impressed! I received a phone call within 1 hour and treatment the same day. Excellent care.
Visited July 2023
Review titled Newgate Medical Group
Replied on 17 July 2023
Dear Patient, thank you for taking time to provide feedback. We are very pleased to hear of your excellent experience with our new appointment system.
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Review titled Easy & Quick
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
Simple to fill in and very quick call back takes away all the messing about you had before trying to book an appointment or sort out trying to see a doctor quick and efficient
Visited July 2023
Review titled Newgate Medical Group
Replied on 04 July 2023
Dear Patient, thank you for taking time to provide feedback. Your comments will be passed on to our staff. We are very pleased with the positive feedback relating to our new appointment system.