Newgate Medical Group
Health Centre, Newgate Street, Worksop, Nottinghamshire, S80 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Got results
Rated 4 stars out of 5
by Lisa Moorcroft - Posted on 17 November 2023
The lady I saw was lovely very helpful and professional she felt with my requirements and explained everything to me so I knew what tablets I was taking
Visited November 2023
Review titled Newgate Medical Group
Replied on 20 November 2023
Dear Lisa, thank you for providing feedback. We are pleased to hear that everything was explained clearly for you.
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Review titled Good Service
Rated 5 stars out of 5
by Dawn - Posted on 29 November 2023
A very positive experience. I was seen promptly and given advice and treatment. Very easy to arrange a follow up appointment which I did on line. The nurse I saw was thorough in her examination, friendly, kind and reassuring.
Visited November 2023
Review titled Newgate Medical Group
Replied on 11 December 2023
Dear Dawn, thank you for taking time to provide feedback. we are pleased to hear that you were satisfied with our service and the care that our nurse provided.
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Review titled Amazing
Rated 5 stars out of 5
by Hayley - Posted on 10 November 2023
I went to Montagu hospital to have a wisdom tooth removed. The hospital and staff are absolutely brilliant. The hospital was so clean. All the staff was amazing and helpful and the doctor who took out my tooth was incredible. The whole experience made the tooth removal alot less worse than expected. Thank you.
Visited November 2023
Review titled Newgate Medical Group
Replied on 20 November 2023
Dear Hayley, Thank you for taking time to provide your feedback. we are very please that you received great care from Montagu Hospital.
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Review titled Great practice
Rated 5 stars out of 5
by Louise Trow - Posted on 24 October 2023
The reception staff are amazing and work so hard, I called in to see if I could see a gp as I could not do it online, I explained everything to the receptionist and had a phone call from Gp the next day to go in and see them, they all work so hard and don’t get praised enough, well done and Thankyou
Visited October 2023
Review titled Newgate Medical Group
Replied on 20 November 2023
Dear Louise, thank you for taking time to provide feedback. We are delighted to hear your experience with our reception team and will ensure that your comments are passed on to the team.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
Filled in a triage form online, handed in a urine sample, was sent a message to collect antibiotics from nearest pharmacy to my address and informed sample was being sent to the lab for further tests. What better service can you get. Easy form to fill in, quick service, advice and treatment. Keep up the good work.
Visited October 2023
Review titled Newgate Medical Group
Replied on 20 November 2023
Dear Patient, thank you for taking time to provide feedback. We are delighted that our new triage system was most helpful.
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Review titled Excellent service & care
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
The Dr spoken to today was very kind, caring, understanding & above all compassionate. The telephone connection was poor & the Dr went out of their way to ensure that communication continued & resolutions were identified. Fantastic service, thank you
Visited October 2023
Review titled Newgate Medical Group
Replied on 20 November 2023
Dear Patient, thank you for taking time to provide feedback. we are very pleased to hear about your experience .
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Review titled Brilliant nurse.
Rated 5 stars out of 5
by Hayley Martin - Posted on 05 October 2023
I've just had a a appointment with the nurse, she was absolutely fantastic. Really nice and chatty and put me elat ease though out. Really positive experience.
Visited October 2023
Review titled Newgate Medical Group
Replied on 20 November 2023
Dear Hayley, thank you for taking time to provide feedback. We are very pleased to hear that your appointment with our nurse was a positive experience and that you were put at ease.
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Review titled Self Service
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2023
Seen by a nurse, who criticized the local hospital. One out of the two tests she performed was wrong. Asked to come in again, and was told to perform second test medical procedure `myself`. Went to A and E and they raised their eyebrows at that request. They concluded that this second test was not needed. Looking on line, this second test says; "done in clinic or outpatient setting". Not sure what happened on this occasion, but because of the messing around, it literally cost me £50. We were going away on the day and because of the re-visit to the practice (due to no fault on my part) the cost went up, before I could book. This was not a good experience.
Visited September 2023
Review titled Newgate Medical Group
Replied on 18 September 2023
Dear Patient , thank you for taking time to provide feedback. We would be happy to look into your concern if you wish to contact the practice directly via email sms.newgatemedicalgroup@nhs.net
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Review titled Prompt, efficient response
Rated 5 stars out of 5
by Kate R - Posted on 15 September 2023
I needed to get help for someone experiencing a mental health crisis. The whole team were helpful, respectful and actioned my request in a timely and professional manner. Thank you. You made a real difference.
Visited September 2023
Review titled Newgate Medical Group
Replied on 18 September 2023
Dear Patient. Thank you for taking time to provide feedback. We are very please to hear that our team were helpful. It is very rewarding to hear that we have made a difference.
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Review titled Dr extremely helpful
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
Dr extremely helpful Whilst it took a very long time to get through on the phone the new triage form made it so much simpler to get an appointment (as long as you’re up and on in time to fill it in) Got an appointment a lot sooner than expected
Visited September 2023
Review titled Newgate Medical Group
Replied on 12 September 2023
Dear Patient, thank you for taking time to provide feedback. We are very please that our new triage process was helpful and efficient. We are hopeful that once patients become aware of our new process the call wait time will reduce.