New Southgate Surgery
Buxton Place, Wakefield, West Yorkshire, WF1 3JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The worst doctors surgery I have ever had to use
Rated 1 star out of 5
by Claire - Posted on 14 October 2024
The wait times are ridiculous - when asked why they are understaffed as can't get people to work there as too busy.. The time it takes to get an appointment is absolutely crazy... I weeks time ... nothing until then. Disorganised.. unfriendly receptionist .. no companion with people on the phone or in person. This said I am trying to transfer !!
Visited October 2024
Review titled New Southgate Surgery
Replied on 30 October 2024
Dear Claire, Thank you for taking the time to share your experience regarding our Practice. We sincerely apologise for the dissatisfaction you have encountered during your visits. Your feedback is invaluable to us as we strive to improve our services and provide the best possible care to our patients. We acknowledge the concerns you raised about wait times and appointment availability. These issues are indeed challenging, and we are actively working to enhance our staffing levels to better accommodate our patients' needs. We understand that long wait times can be frustrating, and we are committed to finding solutions that will reduce these delays. Additionally, we regret that your interactions with our reception staff did not meet your expectations. Our team members are trained to provide a friendly and efficient service, and it is disheartening to hear that we fell short in this regard. We will address this matter with our staff to ensure that all patients feel welcomed and supported. We appreciate your intention to transfer, but we hope you will consider giving us another opportunity to serve you better. Your health and satisfaction are our top priorities, and we are dedicated to making the necessary improvements. Thank you once again for your feedback. We wish you the best in your healthcare journey. Mrs J Leith, Practice Manager on behalf of The Partnership New Southgate Surgery
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2024
They don’t even answer the phone so no chance to get an appointment. I’ve tried to get an appointment or talk to them about 2 weeks.I’m fuming about this place. Have to find another practice
Visited October 2024
Review titled New Southgate Surgery
Replied on 30 October 2024
Dear Patient, Thank you for taking the time to share your experience regarding our Practice. We sincerely apologise for the dissatisfaction you have encountered. Your feedback is important to us as we strive to improve our services and provide the best possible care to our patients. We acknowledge the concerns you raised about the telephone lines. These issues are indeed challenging, and we are actively working to improve our telephony service to better accommodate our patients' needs. We understand that long wait times can be frustrating, and we are committed to finding solutions that will reduce these delays. Thank you once again for your feedback. We wish you the best in your healthcare journey. Mrs J Leith, Practice Manager on behalf or The Partnership New Southgate Surgery
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Review titled Flu Jab and Phlebotomy…excellent
Rated 5 stars out of 5
by Richard MFairclough - Posted on 17 October 2024
Two separate jabs, one for flu and the other multiple blood checks but perfect on both accounts. This practice gets a number of negative comments…I’m pleased to give good comments ! Thanks the staff were excellent and very professional
Visited September 2024
Review titled New Southgate Surgery
Replied on 29 October 2024
Thank you once again for your positive comments Richard. I will pass them on to the team - we really appreciate you taking the time to send feedback. Kind Regards Mrs Joanne Leith, Practice Manager
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Review titled Excellent Doctor who treated me today
Rated 5 stars out of 5
by Richard M Fairclough - Posted on 17 October 2024
I have bad knees as a result of a Rugby career, knee replacement is not an option at the moment. I received excellent steroid injections today to relieve the pain I suffer. The Doctor who did the procedure was excellent, fully explained the process to reassure me, and I cannot thank him enough for his time and expertise ! Many Thanks.
Visited September 2024
Review titled New Southgate Surgery
Replied on 29 October 2024
Thank you Richard for taking the time to send positive feedback - we really appreciate your comments, which will be passed on to the clinician. Kind Regards Mrs Joanne Leith, Practice Manager
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Review titled Brilliant Doctor , trainee and Phlebotomist
Rated 5 stars out of 5
by Richard M Fairclough - Posted on 26 April 2024
The Doctor I saw yesterday, his trainee in attendance and subsequent phlebotomist were excellent. Prescription review was accurate and informative. My treatment at all times was extremely professional as was my follow up appointment and necessary procedure booked for May 9 th. Thank you ,
Visited April 2024
Review titled New Southgate Surgery
Replied on 18 July 2024
Thank you for your positive comments Richard, we really appreciate your feedback. I will pass this on to the team. Kind regards Mrs Joanne Leith, Practice Manager
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
I have been calling for 3 days to try and get an appointment. It is almost impossible to get through on the phone and when you finally do, you get told the appointments are full for the day. So, on day 2 of trying, I filled in a Patch request and had a response telling me to try the phones again tomorrow, go to a pharmacy or the walk-in centre. I had requested a face-to-face appointment. On day 3, I finally got through after 1 hour on hold in the line, to be told there are no appointments for that day. This Is Not A Service!!! Why can future appointments not be booked online or over the phone? This used to be a great GP surgery. Why has it become so shockingly difficult and almost impossible to get to see a Doctor. New Southgate can't seem to provide for it's patients!!!
Visited April 2024
New Southgate Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Barry Hardwick - Posted on 17 April 2024
After an emergency visit to the practice in January the care and dedication I received from a certain female doctor who went beyond the care and dedication I expected. This. I had bloods taken mid morning i received a phone call from the doctor the same date at 19-00 who advised me i had to go to ED straight away at Pinderfields.because she believed there could be a danger to my life and she followed my care pattern right until i was given the all clear a week later, doctor will be sorely be missed now retirement beckons for her, what a credit to the practice,
Visited January 2024
Review titled New Southgate Surgery
Replied on 18 July 2024
Thank you for your kind words, we really appreciate positive feedback. I will pass your comments to the team. Kind regards Mrs J Leith, Practice Manager
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Review titled What’s the point
Rated 4 stars out of 5
by Lynne Nicholson - Posted on 10 January 2024
Doc called me today left a message asking me to get in touch so I called back after being on hold for 35 mins I gave up . Then I called again after being on hold for a further 45 mins I gave up again what’s the point of calling back if there is no one to pick up the phone
Visited January 2024
New Southgate Surgery has not yet replied.
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Review titled Great practice.
Rated 5 stars out of 5
by Lynn Taylor - Posted on 31 January 2024
Booked an online appointment,face to face . GP was very helpful appointment was a little late . Over all I find the practice very efficient.
Visited January 2024
Review titled New Southgate Surgery
Replied on 18 July 2024
Thank you for your positive feedback, I will pass your comments on to the team. Kind regards Mrs Joanne Leith, Practice Manager
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Review titled Good Practice
Rated 3 stars out of 5
by Anonymous - Posted on 13 November 2023
Was trying over an hour to get through this morning 10-11 am started i was 10th in the queue then got down to 1 at 10.45am.I then waited another 15 mins for the fone to be answered but to no avail . I kept my mobile still on hold to be answered on hands free and drove to the surgery 5 mins away to see if there was a problem and i was on a loop . The receptionist was on a call and when she had finished i explained what had happened and basically didnt get an answer as to why i had waited so long for my call to be answered. I needed to speak or see a doctor for an appointment and was told there wasnt any left today but could get me in 3 weeks time . I explained i had a water infection im prone to these and was told to go to the walk in or fone 111 up . Id just spent an hr on the fone to the surgery .The service there is getting worse its such a shame because the doctors and nurses are lovely .
Visited November 2023
New Southgate Surgery has not yet replied.