New Southgate Surgery
Buxton Place, Wakefield, West Yorkshire, WF1 3JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent compassionate surgery
Rated 5 stars out of 5
by Vicky firth - Posted on 10 October 2023
My mum was very confused and unable to arrange appts.we turned up for an appt which she didn’t have but staff admin and medical were compassionate and assisted us being aware of the urgent situation.
Visited October 2023
Review titled New Southgate Surgery
Replied on 16 October 2023
Thank you for your kind words, we really appreciate positive feedback. I will pass on your comments to the whole team. Kind regards Mrs J Leith, Practice Manager
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Review titled Enquirys
Rated 3 stars out of 5
by Anonymous - Posted on 27 July 2023
There is one lady in particularly in enquiries ,I find to be on the rude side, she doesn't believe anything I say,iam stressed out enough and don't feel iam getting the help I asked for asked for some codes for the NHS app,as I cannot continue without it , because I've no id with photo on, she was most unhelpful, I've had details from them before,but something changed and will not let me access NHS app any further. I have had the NHS app since COVID and everything worked until now, I need now as iam going in hospital soon.I must point out the rest of staff are lovely,it's just this one,who I find rude and unhelpful,I would like someone else to help me
Visited July 2023
Review titled New Southgate Surgery
Replied on 18 August 2023
Thank you for your feedback. If you would like to contact the surgery, we could discuss this further in a confidential manner.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Rang up apparently had no emergency appointments available. So I rang 111 who managed to get my an emergency appointment with the gp. 2 accidents on the motor way and over an hour sat in traffic we unfortuanlty ran 10 minutes late. Refused to see us. My daughter has what looks like a hernia appearing from her entry site of her laproscopic operation a couple of months before, and has been in discomfort and pain all day with it. No sympathy , nothing they could do as the dr refused to see us in an appointment that could of taken all of 2 minutes. And these are the Dr's that are supposed to care?
Visited February 2023
Review titled New Southgate Surgery
Replied on 18 May 2023
Thank you for your feedback and sincere apologies for the delay in responding. If you would like to contact the surgery, we could discuss this further in a confidential manner.