Market Street Health Group
52 Market Street, East Ham, London, Greater London, E6 2RAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled pretending to have a lot of calls
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
so ive called 29 times since 8am now its 8:49am .. numerous numbers of calls the automatic system says but when you go into the Gp theres no calls no one waiting in the que .. its so bad and hard to get through to the GP over the phone and they arent very helpful at all
Visited April 2023
Market Street Health Group has not yet replied.
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Review titled No one answers the phone.
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I'm calling for a simple test result. I'm calling during opening hours. I select all the appropriate options and I'm first in the queue, great. Been on hold for 45mins. Then they put the phone down. Waste of time. How can I be first in the queue and no one answers. All bad reviews are accurate.
Visited January 2023
Market Street Health Group has not yet replied.
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Review titled Selective Answering
Rated 1 star out of 5
by Ellen - Posted on 04 December 2022
Received my yearly letter for a blood pressure review and to contact surgery, for five consecutive days I phoned and was on hold for up to 59 mintes with a hang up or no answer, so left it and then received a text on 03/12 with a link to book appointment only problem I don't own a smart phone so completely useless. This happens every year so hopefully they will read this review and contact me
Visited November 2022
Review titled Market Street Health Group
Replied on 12 December 2022
Dear Ellen, Thanks for your feedback. I am sorry that you were not happy with our service. I believe we have been able to track what has happened here and I hope you have been contacted by now. Do let me know if this is not the case. You can use the feedback form on our website. Yours, Hazel Trotter, Practice Manager
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Review titled Awful practice and receptionists
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
One of the worst GP receptionists I’ve come across every single one is sooo rude. Everytime I have a problem I get reminded why I should avoid calling or asking that GP Practice for help I would rather prolong my pain then have to deal with one of them. -The receptionists have no awareness that they work in the health sector and are dealing with sick people - I want to know how these Rude people get a job there? 0 sympathy, understanding and zero attempt for a solution to your pains/problems! Something needs to change how havnt our reviews and feedback not had a single bit of impact I’ve come here for over 10 years and it’s been the same! honestly shameful.
Visited October 2022
Review titled Market Street Health Group
Replied on 13 December 2022
Dear Patient, thanks for our feedback. I am sorry you have such a negative impression of our service. You seem particularly upset with the Receptionists. You want to see changes and the best way to achieve that is to contact me at the time of your encounter with the service with all the details so that I can investigate the circumstances. Unless we understand what is going wrong, we cannot make improvements. You can use the feedback form on our website. As long as I have your name and the description of your experience, I will investigate and respond directly to you. Yours, Hazel Trotter, Practice Manager