Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5* NHS service
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
Helpful & approachable staff. Excellent support & advice. Swift process from assessment through to treatment. Would recommend
Visited December 2023
Review titled Market Harborough Med.Ctr
Replied on 12 December 2023
Dear Patient Thank you so much for your feedback regarding our service. I will pass this on to the whole practice team. Kind regards MH&BP
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Review titled Fantastic service
Rated 5 stars out of 5
by Gordon R - Posted on 06 November 2023
I walked in to St Luke's mildly injured and was seen within 10 minutes, assessed, X-rayed and treated within half an hour. Brilliant service, superb assessment with clear explanation of my condition. I am very impressed with the professional support I received.
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 08 November 2023
Dear Gordon R Thank you for for your positive review and that you were pleased with the service you received, and your comments will be shared with the team.
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Review titled Doctor was great but took 3 weeks to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 13 November 2023
The service the Dr gave was thorough and caring with a specific plan of action given however I had to wait 3 weeks to get the appointment which is not acceptable
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 13 November 2023
Dear Patient Thank you for your feedback and we are pleased that you were happy with the plan you received at the appointment. We do apologise that it took 3 weeks to get that appointment, we have recently recruited a GP Partner, Salaried GP and other clinical roles which we hope will ensure you get an appointment in a timely manner. Kind regards
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Review titled NHS at its best
Rated 5 stars out of 5
by Anne Irvine - Posted on 08 November 2023
Seen on day of contacting my surgery in Market Harborough at St Lukes Doctor was excellent and effective All staff were so pleasant This service must be maintained. More areas should have such a service
Visited November 2023
Review titled Market Harborough Med.Ctr
Replied on 10 November 2023
Dear Ms Irvine Thank you for your comments and we are pleased the service you received was of high standard. Your kind comments will be shared with the Team at St Luke's. Kind regards MH&BP
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Review titled Sent out covid vax invitations to ineligible people
Rated 2 stars out of 5
by Karin Goodburn - Posted on 14 October 2023
Received text inviting for c-19 jab. Booked. Turned up (30 mins journey). Queued 40 mins. Was told the system had sent out invitations to ineligible people including me. Another 30 mins back home unjabbed. Wasted 100 mins of my working day. Now invited to flu jab. Incredulous. Is this another system error? Can't get through even on their app at weekends to check before making an appointment someone else could use and possibly wasting another 90+mins of my time. Sort it out. Unacceptable.
Visited October 2023
Review titled Market Harborough Med.Ctr
Replied on 10 November 2023
Dear Ms Goodburn We apologise for the problems you have encountered recently. We are reviewing our text messaging service, to ensure patients who receive an invitation can be assured that when they book the appointment and arrive at the surgery they will receive the immunisation they booked. Again thank you for bringing this issue to our attention. Kind regards MH&BP
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Review titled lack of interest
Rated 2 stars out of 5
by Anonymous - Posted on 02 August 2023
The GP I saw seemed disinterested in what I had to say. If I hadn't pushed then I don't think they'd have even looked at the issue that I'd sought the consultation for. They didn't ask me how long I'd had the problem for (that's been affecting my mobility for several weeks now) but told me to come back in a few weeks if it hadn't gone. Most unsatisfactory.
Visited August 2023
Review titled Market Harborough Med.Ctr
Replied on 18 August 2023
Dear Patient Thank you for your feedback, and I apologise that your consultation did not meet your expectations. If you would like us to take this up with the GP concerned please send your details via our web site www.mh-bp.co.uk (using the online request tab) and I can then pass this on for review and reflection by the clinician. Kind regards
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Review titled Pharmacy review system unresponsive
Rated 2 stars out of 5
by KEG - Posted on 14 July 2023
Booked 2 tel calls with pharmacy evenings of 7th and 14th July but no one called. Have booked again. Need prescription sorted but utterly unresponsive. What is going on? Not even a mention of women's health or menopause on website. Booked GP call but earliest is 14th August!
Visited July 2023
Market Harborough Med.Ctr has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I have just had a mirena coil fitted at the husbands bosworth arm of the practice , the service was outstanding thank you so much so professional, kind and gentle.
Visited July 2023
Review titled Market Harborough Med.Ctr
Replied on 18 July 2023
Dear Patient thank you very much for your comments, and these have been passed on to the staff at the Practice. We are pleased that you found the service you received to be of a high quality. Kind regards
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Review titled Wow how rude
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
From calling reception to make appointment was a very stressful experience as receptionist is very rude cuts you off mid sentence to not answer directly just gives rude remark or put on hold mid sentence very unpleasant experience can’t get appointments but doctor has time to write on behalf of receptionist its got worse and worse as there is not many options in the area they seem to think they can treat people like something they trod in bad atmosphere all around I’m afraid that’s if and when you can get through so when she puts the phone down yes another hour trying terrible service should be ashamed you would not be able to act like this in any other job/profession
Visited June 2023
Review titled Market Harborough Med.Ctr
Replied on 05 June 2023
Dear Patient, we apologise for the service you received recently, if you would like to send your details in via our website mh-bp.co.uk, we can investigate the matter in more detail. We will, however, remind all staff of the level of customer service we expect at all times. Kind regards
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Review titled Poor sevice
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
Rude receptionists you can never get an appointment very poor service it really need to improve its easier just going to a walk in centre.
Visited June 2023
Review titled Market Harborough Med.Ctr
Replied on 14 June 2023
Dear Patient Thank you for providing feedback, and we apologise for the issues you have encountered. We are actively recruiting more clinical staff which we hope will help in accessing appointments. We will remind all staff of the level of customer service we expect and again apologise that this was below the standard we aspire to. Kind regards