Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP who listens
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
My GP has helped me hugely with my heart issues over the last few months . I feel like I can be open and honest with him. Thank you for being a caring GP who is patient orientated. I will always feel comfortable using my GP who is a credit to the Market Harborough practice . Thank you for the help and ongoing support.
Visited August 2024
Review titled Market Harborough Med.Ctr
Replied on 13 August 2024
Dear Patient Thank you for taking the time to leave feedback regarding your experience with your GP. We are pleased that you are getting the help you need. If you would like to use our website www.mh-bp.co.uk and confirm who the GP is we can share this positive feedback with him. Again thank you for your comments. Kind regards MH&BP
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Review titled Excellent care
Rated 5 stars out of 5
by Wendy Salisbury - Posted on 18 August 2024
Having had a fall in the night. My surgery suggested coming to the centre in Market Harborough. After a phonecall I went over and from reception to a nurse and then to X-ray I was treated with the most utmost care. Made me feel very relaxed. I am recommending it to anyone who is asking me about it. So a big thankyou to the the team.
Visited August 2024
Review titled Market Harborough Med.Ctr
Replied on 19 August 2024
Dear Mrs Salisbury Thank you for your positive feedback regarding your visit to the MIU we will pass on your positive comments to the staff there. Kind regards MH&BP
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Review titled No appointments as usual
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
I phoned to day I was actually 2nd in the que only to be told there is no appointments how can there be no appointments if your 2nd in the que? I dread to think what it would be like if you were 30th in the queue the reception staff really need to get a grip and stop being so rude and unhelpful to patients it really is a poor service recieved and being told to constantly go to corby urgent care centre when you don't drive is no use to anybody very poor.
Visited August 2024
Market Harborough Med.Ctr has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I really don't no why it takes an hour to pick up for the phonelines I was on hold for over an hour just to be told they were at full capacity I could have just gone a@e instead of wanting my time on the phone very poor service received by admin staff.
Visited July 2024
Review titled Market Harborough Med.Ctr
Replied on 30 July 2024
Dear Patient Thank you for your feedback and we apologise for the length of time you had to wait on the telephone. If you would like to email us via the contact us tab on the website www.mh-bp.co.uk with your details we can look into this further for you. Kind regards MH&BP
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Review titled Excellent service
Rated 5 stars out of 5
by Pat Gilding - Posted on 29 July 2024
Having been commenced on digoxin by cardiologist I was running out of tablets. The medical centre nor myself had received a report of any consultation therefore could not repeat any medication which I fully accept. Having been seen in minor illnesses for another problem she was amazing she followed up the next day by chasing this contacting the consultant secretary without any joy. She also made a note to get back to me. I then received a phone call from St Luke’s Sent a link to photograph tablet box prescription sent to pharmacy. Thanks to everyone who helped me get my medication on time. Also have used ring back very impressed with this service keep up the good work Market Harborough Medical centre.
Visited July 2024
Review titled Market Harborough Med.Ctr
Replied on 30 July 2024
Dear Ms Gilding Thank you for your feedback and that you felt the service you received was excellent, we will share this with the staff. Kind regards MH&BP
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Review titled Very poor practice
Rated 3 stars out of 5
by Maria Harland - Posted on 11 July 2024
In the past I have taken my 92 year old mother with a terminal illness to have her pessary changed and the pessary was orderered by the receptionist when I booked the appointment. It was a brilliant procedure and service carried out by the nurse. But today, I took my mother to the nurse to be told that nothing had been ordered, when I was previously told by the receptionist that she would order it. So it was a wasted journey for my ill mother. Please can the practice train their receptionists properly or decide who should be ordering the pessaries???
Visited July 2024
Review titled Market Harborough Med.Ctr
Replied on 13 August 2024
Dear Ms Harland Thank you for your feedback and apologise that the service your mother received was below our high standards. I will be asking our Reception Manager to review the process to ensure this situation does not happen again. Again thank you for your feedback. Kind regards On behalf of MH&BP
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Review titled Excellent service
Rated 5 stars out of 5
by Brian Higginson - Posted on 12 June 2024
Walk in patient after a fall- all staff excellent and I left the surgery within an hour and a half after X-ray and placement of a pot on broken leg. Recommended!
Visited June 2024
Review titled Market Harborough Med.Ctr
Replied on 30 July 2024
Dear Mr Higginson Thank you for your feedback, we will share this with the staff. Hope your leg is healing well, and again appreciate the positive review. Kind regards MH&BP
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Review titled Diabolical
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
Hi went for my appointment 8.30 this morning only too be told they had no record of it and my doctor was not in today , after showing proof of my appointment, the receptionist said the doctor was in and had just left, and they had tried to contact me to cancel my appointment, which was untrue . Diabolical service, nobody knows what’s going on in that surgery , absolute carnage!!! You have to wait 6 weeks for the appointment, the surgery keep sending you messages don’t forget your appointment!! I get up early, travel in to harborough extremely nervous as I have autism, and this was how I was treated !!!
Visited June 2024
Review titled Market Harborough Med.Ctr
Replied on 14 June 2024
Dear Patient Thank you for your feedback and I apologise that the service you received was below the standard we set ourselves. If you would like me to review what happened on this occasion, you can send a form via mh-bp.co.uk 'contact us' with your details and I will investigate. Again thank you for your feedback. Kind regards MH&BP
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Review titled Incredibly Knowledgeable
Rated 5 stars out of 5
by Josh Thomas - Posted on 21 June 2024
The most knowledgeable nurse I've ever dealt with! Asked the right questions, confident diagnosis and gave great advice too. The nurse from St Lukes in Market Harborough. Very impressed by the service I received- thank you.
Visited June 2024
Review titled Market Harborough Med.Ctr
Replied on 30 July 2024
Dear Mr Thomas Thank your for your feedback which will be shared with the nurse involved. Kind regards MH&BP
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Review titled No appointments again
Rated 1 star out of 5
by Disheartened - Posted on 03 May 2024
Unable to make an appointment to see a doctor for today or next week. On the phone for 50 minutes, started call at 8:03. I called 1st thing on a Friday and know Mon is a bank holiday but it still is not acceptible for a GP practice.
Visited May 2024
Review titled Market Harborough Med.Ctr
Replied on 14 June 2024
Dear Patient Thank you for your feedback, and apologise that you have been unable to make an appointment. If you would like me to look into this for you, you can submit your details via mh-bp.co.uk, contact us and you can submit a form. Our new phone system does have the facility that rather than holding for an operator can you request a call back and we hope this will reduce the waiting time for calls to be answered. Again thank you for your feedback. Regards MH&BP