Market Harborough Med.Ctr
67 Coventry Road, Market Harborough, Leicestershire, LE16 9BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Asthma nurse very unhelpful.
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
The asthma nurse I saw at the surjery was very unhelpful probably needs some further training I went corby instead afterwards turns out I did need prednisone as my asthma was out of control very poor service received by the surjery.
Visited May 2024
Review titled Market Harborough Med.Ctr
Replied on 16 August 2024
Dear Patient Thank you for your feedback and we apologise the service you received was below the standard we set. If you would like to contact the practice via the website www.mh-bp.co.uk with your details we can review this direct with the member of staff concerned. Again thank you for your feedback. Kind regards on behalf of MH&BP
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Review titled No realistic appointments available
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
Need to talk to a doctor about concerns following the results of my partners scan at a nearby hospital. When trying to book an appointment was told the next available appt. is late June - that is over 6 weeks away. I find this cruel. The receptionist being polite and efficient is fine but that doesn't help the fact that i am honestly scared that of what that might mean.
Visited May 2024
Review titled Market Harborough Med.Ctr
Replied on 14 June 2024
Dear Patient Thank you for your feedback, and apologise that you have been unable to make an appointment. We have recruited more clinical staff to increase the number of appointments we offer. If you would like me to look into what happened you can submit an on line form via mh-bp.co.uk with your details. We are pleased to hear that you found our receptionist helpful. Again thank you for your feedback. Regards MH&BP
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Review titled Diligence Made Difference
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
After treatment for a presumed urinary track infection, my GP noticed upon review of my blood test results, that the test indicated no infection. This caused him to refer me for an ultrasound and cystoscope that revealed a mass on my kidney, a further ct scan confirmed a cancerous tumor on my kidney, and I was fast tracked for a subsequent left open nephrectomy. The successful surgery was a direct result of my GP’s diligence in noticing the lack of infection on my blood test. I feel my GP made the difference in my cancer being diagnosed and treated promptly.
Visited May 2024
Review titled Market Harborough Med.Ctr
Replied on 16 August 2024
Dear Patient Thank you for providing feedback we are pleased to hear that the GP's diligence resulted in your early diagnosis and treatment. If you would like to contact the surgery via www.mh-bp.co.uk and advise who the GP was we can pass on your feedback direct. Kind regards On behalf of MH&BP
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Review titled Excellent doctor
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I would very much like to compliment and sincerely thank doctor 'b' for my recent excellent consultation with him. He was very sympathetic, considerate and extremely understanding when I discussed my current health problems and concerns, which I very much appreciated in every way. jm
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 30 April 2024
Dear JM Thank you for your feedback. We are pleased that your recent consultation was such a positive experience for you. Again thank you for taking the time to give your feedback. KR On behalf of MH&BP
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Review titled Very Helpful Practice
Rated 5 stars out of 5
by Jenny Beavan - Posted on 05 April 2024
I needed to see someone after tripping causing damage to my face. My nurse was wonderful . She was so nice, she immediately calmed me and made me comfortable. She tended my injuries and helped with easing my nerves. I’m really grateful for her professional care. Thank you all at St Luke’s. You are a stars 🙏
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Jenny Thank you for taking the time to pass on your thanks regarding the nursing staff and all at St Luke's Treatment Centre. We will ensure your comments are passed to the staff. Again thank you for taking the time to share your positive experience. Kind regards On behalf of MH&BP
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Review titled Unacceptable service
Rated 5 stars out of 5
by Point less - Posted on 22 April 2024
I’ve been trying to make appointment, now for months , to see a GP , after back surgery, unable to get in , and now finally got appointment, in 3 months time ,this is so unacceptable, I’ll be in a wheelchair by then , the medical centre you need to get yourselfs sorted out , you have many training days but your staff are very rude to ill patients,
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback, and we apologise for the delay you have experienced in obtaining an appointment, we are increasing our clinical staff to offer more appointments. Again we apologise for the poor customer service you have experienced, we do undertake customer service training within the training days and all staff are reminded of the standard of customer care we expect. Kind regards On behalf of MH&BP
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Review titled Can’t get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
I have had an issue for over 5 weeks, did the online form and the info I got given hasn’t helped so I tried to call for an appointment and 3 days on a trot the practice was at capacity. Managed to speak to a paramedic on the phone, again their info hasn’t helped so I have tried again to get an appointment to be told they are at capacity. I work first thing in the morning so struggle to call as soon as they open and if I do manage I work so can’t just take time off. I call on my day off and they always seem to be at capacity. I shouldn’t have to go to Corby walk in to be seen. Poor service and reception staff can be very rude in tone, it shouldn’t take me over 5 weeks to get an appointment!
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 19 August 2024
Dear Patient Thank you for your feedback and apologise for the trouble you are finding in obtaining an appointment. Appointments can be booked on line and via the NHS App. If you would like to discuss your issues further please provide your details via the website www.mh-bp.co.uk and we will investigate further. Kind regards on behalf of MH&BP
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Review titled Caring support
Rated 5 stars out of 5
by Polly Hanna - Posted on 23 August 2024
During very difficult time with 90+ year old father and deteriorating health, the Medical Centre Staff went above and beyond to ensure his appropriate treatment. Their positive interaction was especially comforting for me, who was really struggling at the time
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 27 August 2024
Dear Ms Hanna Thank you for providing such positive feedback, and that your father received the treatment required during what has been a difficult time for you. This will be shared with the Practice team. Kind regards on behalf of MH&BP
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Review titled Phone service is not for for purpose
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Trying to get through on the phone lines to the surgery is not fit fir purpose engaged till 9am then eventually when you do get through you get told sorry no appointments go to corby urgent care centre then when your at corby they ask why your there and then you have to explain to corby you were told to go there as no appointments it really is a poor service to patients.
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback, we apologise for you being unable to get through on the telephone. We have now implemented a new phone system, which we hope will make calling into the surgery a better experience. We have recruited more clinical staff to expand our appointment offering, however, when no appointments are available we do have to advise patients to attend an urgent care centre. Kind regards on behalf of MHMC
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Review titled Rubbish customer service
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
Phone lines are always busy waiting times of over hour, call in the evening offered first appointment for 6th June today is 15/4/24, have to call at 8am and cannot get through as is always busy. I have to go to work at 8am and its not urgent just need to speak with my GP regarding problems and medication
Visited April 2024
Review titled Market Harborough Med.Ctr
Replied on 29 April 2024
Dear Patient Thank you for your feedback. We apologise for the problems you have experienced when calling the surgery. We have now implemented a new phone system which we hope will make your experience of calling the surgery better. Some queries patients' have can be answered by contacting the surgery using the 'Contact Market Harborough online' via the website at www.mh-bp.co.uk. We are recruiting more clinical staff to increase are appointments offering. Again thank you for sharing your feedback and this will be shared with the whole practice team. Kind regards on behalf of MH&BP