Linden Hall Surgery
Station Road, Newport, Shropshire, TF10 7ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
The new total triage system is fantastic. Within 20 mins of submitting my form, had a call asking me to attend the surgery an hour later. Saw lovely nurse practitioner who sorted me out. Within one and a half hours I’d placed my request and had been seen and given a prescription for a chest infection. You can’t get better service than that.
Visited November 2023
Review titled Linden Hall Surgery
Replied on 13 November 2023
Dear Sir/Madam, We are grateful that you have taken the time to provide your feedback and it is very pleasing to hear that you are happy with your experience of our new system. We hope you are feeling better soon. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Great doctors and practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Went to chat to a female doctor about symptoms I had been having for 2 years. The doctor made it easy to chat through it all & I came out feeling informed and relieved. Don’t wait like I did, book online and get sorted out. Lovely people.
Visited November 2023
Review titled Linden Hall Surgery
Replied on 27 November 2023
Dear Sir/Madam, We are grateful to you for providing your feedback and it is pleasing to know you had a positive experience. We are glad to know you were provided the information you needed and feel relieved. It is kind of you to encourage others to seek attention if they need it. Best wishes, The Partners at Linden Hall Surgery
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2023
Requested an appointment via the new online form on the website. Had a call within minutes of submitting the request and offered an appointment in 15 minutes. Was seen promptly and reassured about the condition. Very impressed.
Visited October 2023
Review titled Linden Hall Surgery
Replied on 19 October 2023
Dear Sir/Madam, Thank you for taking the time to provide your feedback. We are very pleased to hear of your good experience of our new total triage system. Although the maximal time period for a response is 48 hours, we will try to be as quick as possible, and like with yourself, the majority of our responses we have provided so far have been able to be given on the same day and in some instances very quickly. Thank you again for your feedback. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Fantastic practice!
Rated 5 stars out of 5
by Anne plant - Posted on 25 September 2023
After having bad health for many years I have always had to spend frustrating hours of waiting and listening to the 'holding' tune on the phone! I can sing it off by heart now haha This new system has honestly changed my life! I fill in the form and the last 3 times I have recieved a message within 10 minutes, either giving me a time for that day, for a telephone appointment, or responding to a medical question I have. A lot of people on social media have been so negative, (probably before trying it!). I've always loved our practice, a complete brilliant team - receptionists, doctors, nurses, paramedics, admin, pharmacist. We don't tell them enough how valued they are and to be honest I'm sure they are the best for many miles around. God bless you all and keep up the good work! Oh and...didn't mention cleaners in the team!! Always spotless!
Visited September 2023
Review titled Linden Hall Surgery
Replied on 28 September 2023
Dear Mrs Plant, Thank you for taking the time to provide your feedback. We are very pleased to know that you have had positive experiences with our new triage system. We hope that it will provide a more efficient and effective use of our services. Your feedback is much appreciated and greatly received by the whole team. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Very informative practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I rarely have to visit the GP luckily, however with the recent changes to the appointment system, the surgery have sent out informative text messages and even sent out a brilliant Autumn newsletter via text message too. They have explained the new system extremely well with instructions and a snapshot of the new online request form. They seem very accommodating offering people who cannot access information electronically to attend the surgery for a paper copy. What a brilliant way to keep patients informed. Very impressed.
Visited August 2023
Review titled Linden Hall Surgery
Replied on 24 August 2023
Hello, Many thanks for taking the time to provide your feedback. We are pleased to read your kind words. We are excited to bring a change to our system that will offer the maximum utilisation of our service to all of our patients. As you have pointed out, we are more than happy to offer help to those who might struggle to provide the information electronically. Thank you again for your feedback. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Amazing changes
Rated 5 stars out of 5
by Gina - Posted on 01 November 2023
I cannot fault the new system, it was worrying when I first learned about the changes coming but I really think this is the way all surgeries should go. No waiting in long phone queues, a simple online form and you know you're query/request is being dealt with. I have always had a response within 2 days. Brilliant service x
Visited August 2023
Review titled Linden Hall Surgery
Replied on 03 November 2023
Dear Gina, Thank you for taking the time to write your review. We are pleased to hear of your very positive experience of our new system and are grateful that you have shared your feedback. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Very unsympathetic and dismissive, over an hour on hold to receive a very rude response from the receptionist!
Visited March 2023
Review titled Linden Hall Surgery
Replied on 10 March 2023
Thank you for taking time to provide your feedback. We are very sorry to hear of your unpleasant experience with our surgery. We would invite you to contact our practice manager at the surgery to discuss your experience so that we can review your call and assess how we can improve our services. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Very unsympathetic and dismissive, over an hour on hold to receive a very rude response from the receptionist!
Visited March 2023
Review titled Linden Hall Surgery
Replied on 10 March 2023
Thank you for taking time to provide your feedback. We are very sorry to hear of your unpleasant experience with our surgery. We would invite you to contact our practice manager at the surgery to discuss your experience so that we can review your call and assess how we can improve our services. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Mrs Anna Cooper - Posted on 10 January 2023
Luckily I hardly need to visit the GP, however I do have to visit with my children. The receptionists are sincerely polite and courteous, the passing GP nurses always have a smile and say hello and the GPs are amazing and we are all so lucky to have you all. Just wanted to thank you for being my surgery and hanging in there in these unprecedented times. Tell the moaners to go private if they don't like it!
Visited December 2022
Review titled Linden Hall Surgery
Replied on 13 January 2023
Dear Mrs Cooper, Many thanks for taking the time to provide your feedback. We are delighted to hear of your positive experience of our service. We hope, and we will endeavour, to provide a standard of care that you are happy with. Yours sincerely, The Partners of Linden Hall Surgery
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Review titled Impossible to get a telephone consultation
Rated 4 stars out of 5
by Mark Pearce - Posted on 06 December 2022
I rang this morning on the dot of 8.00am. The recorded message advised me that the ‘surgery was receiving a high number of calls’ and it was not possible to add me to the queue. I have a very personal problem which may need seeing by a doctor. There has to be a solution to this provided in the near future -please.
Visited December 2022
Review titled Linden Hall Surgery
Replied on 19 December 2022
Dear Mr Pearce, We are sorry to hear of your difficulties in obtaining the help you require. We try our best to provide the best service we can offer. We appreciate there can be difficulties in getting through to reception at times, especially at a peak time like the start of the day. We continually analyse how our service is being used and work with our Patient Participation Group to try to adapt our service to what best suits our population with the resources we have. We hope you have made contact again since and been successful in obtaining the help you require, but if not we would encourage you to contact reception again or to complete an e-consultation form out on our practice website. Yours sincerely, The Partners at Linden Hall Surgery