Lime Tree Surgery
Lime Tree Avenue, Findon Valley, Worthing, West Sussex, BN14 0DLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GP’s shame about reception team
Rated 3 stars out of 5
by Disappointed - Posted on 11 October 2024
Great team of gps, but just had worst experience with reception. Needed to book flu vaccine for my daughter. Called to book and told no more clinics available and would have to call 111 to arrange. I call 111 and hold for hours. I’m then told try childhood screening and immunisation team. They send me back to lime tree and advise me to speak to practise manager. I thought this a bit aggressive so speak to reception and ask if I can book vaccine and this time am told to hold and then told no clinics but may be some in 4 weeks - call back. This is more encouraging but then I worry about advice being given to phone 111 and ask to speak to manager about previous experience. Not angry and at this time not feeling upset and then I hear the receptionist (who has forgotten to mute himself) say ‘she wants to complain’ then a round of laughter as I’m then put on hold. Receptionist then returns to phone to say manager is busy, he clearly hasn’t even spoken to them, just put me on hold and laughed. I asked for practise manager email and was just given the new patient reception email. Just Left feeling belittled and hurt. I only wanted to stop other mums wasting time and 111’s resources. Strange times we live in. Just posting in the hope I can warn others not to phone 111
Visited October 2024
Lime Tree Surgery has not yet replied.
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Review titled Blood Test
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2024
I attended 3 times for a blood test, they had difficulty finding a vein in both arms several times, they managed to get one file but needed 2. After the third attempt I went to Worthing Hospital, where they managed to find a vein straight away. I found the experience very stressful.
Visited August 2024
Lime Tree Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Aliska - Posted on 19 June 2024
Have always received efficient and excellent advice from the team at Lime Tree . My usual Dr is amazing and gives you time and is very understanding. I cannot fault my experience overall with any of the team with whom I've either spoken to or have seen in person . I am very satisfied with the efficiency and helpfulness at Lime Tree Surgery. Well done to àll the teams ! ;)
Visited June 2024
Lime Tree Surgery has not yet replied.
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Review titled Doctors are good when you can actually get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 28 May 2024
The surgery seems to favour the e-consult system. In order to comply I filled in page after page of details on the form thinking, as the name suggests, that it would be an on-line consultation similar to a phone consultation. It is not. It's just a booking system. I was notified that I could have an appointment in 4-5 weeks.
Visited April 2024
Lime Tree Surgery has not yet replied.
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Review titled Rude
Rated 3 stars out of 5
by Anonymous - Posted on 08 March 2024
I was called about an econsult message regarding a dental service that requires a GP referral. I was told flatly that service doesn't exist. Eventually the receptionist spoke to someone who said it does exist. No apology at all for not informing me correctly in the first place. Very rude and dismissive tone of voice. It takes nothing to be friendly and pleasant.
Visited March 2024
Lime Tree Surgery has not yet replied.
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Review titled I was told “it’s not important enough”
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
I was flat out in bed for 24hrs, called the 111 service, they said I should see a GP within the next 6 hours. GP had no appointments, said to call in the morning. Called in the morning to hear the receptionist say to me: „it’s not important enough, so just wait for a call back”.
Visited February 2024
Lime Tree Surgery has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Marianne H - Posted on 15 January 2024
When I unfortunately missed an appointment the receptionist at Lime Tree Goring was so understanding and helpful and offered another appointment for an overdue blood test.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Marianne, Thank you for taking the time to leave your review. It is pleasing to hear that our helpful receptionist was able to offer an alternative appointment for you. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Attempted an e-consult which didn’t work out. Went down to the Surgery, saw a helpful receptionist, someone rang me and I was seen at Limetree later in the afternoon
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 06 January 2024
Dear Patient, I am sorry that, on this occasion, the econsult service did not work for you but pleased that our reception team were able to get you the appointment that you required. Regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 5 stars out of 5
by Deborah D - Posted on 21 January 2024
Extremely efficient and caring staff. Did their best to ensure I was as comfortable as possible before carrying out the procedure.
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Deborah, Thank you for taking the time to leave your review. I am pleased to hear that our caring staff made you feel comfortable before your procedure. I have passed on your comments to the wider team. Kind regards Sarah, Deputy Patient Services Manager
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Review titled My experience
Rated 1 star out of 5
by Anthony M - Posted on 15 January 2024
Asked for doctor call back, but was texted to say face to face with GP in 4 to 5 weeks !!! Which is not what i wanted !!!!
Visited January 2024
Provided by Working Feedback
Review titled Lime Tree Surgery
Replied on 01 February 2024
Dear Anthony, Thank you for taking the time to leave your review. I am sorry that you did not get the appointment you wanted, on this occasion. All requests for appointments are triaged by our duty doctor, based on the information you either gave to the receptionist or via econsult. This can include being triaged for a routine appointment. If you feel that this does not meet your needs you may contact us again, on a different date, to be re-triaged. When doing this, please ensure you provide us with as much information as possible to aid the GP in their triage. Although the messages state that this can be 4-5 weeks, in practice this is normally sooner. If you have not yet been given an appointment, please email me on sxicb-wsx.ltsreception@nhs.net so that I can look into this for you. Kind regards Sarah, Deputy Patient Services Manager