Lea Wharf Medical
17 Bircherley Green, Hertford, SG14 1BNContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Lea Wharf Medical.
Reviews
-
Review titled frustrating, inefficient!
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
Even the review doesn't work, I keep getting error messages after writing about my experience and then the whole page crashes when I try to submit and I have to start again! Wednesday 26th. Return after a period away, with lump and pain. Filled out the online form. "someone will contact you within 24 hours." Thurs. No one contacts me click "no one contacted me" get message "someone will contact you by Friday" friday - no one contacted me. ring surgery, home phone battery dies after the length of time waiting. use mobile. Get told after holding 45 minutes I can have an appointment Saturday 29th. And I will have a text to confirm. (I've explained that Monday pm I'm flying to Australia, leaving afternoon). the text arrives confirming the appointment, but it's for Monday !! Start again holding in the queue, explain, finally get told I can have an appointment that evening in 20 minutes time. Run to the surgery. See doctor who says I need an X ray but she can't authorise it, but I'll get a text later that day doing so when another doctor has authorised. no text. Ring today, Monday 31st "the X ray will be authorised" I explain for the 4th time that I'm leaving for the airport pm so would need to do X ray in the morning. No X ray authorisation follows. I am now leaving for an extended period in Aus with a lump, pain, need for X ray - but no X ray. What's the point of seeing a doctor (was she?) who can't recommend an X ray and none of the other colleagues communicate with them ? It's frustrating, inefficient and very upsetting, I feel abandoned and that the practice just doesn't care. I remember when I could walk into the practice and see a doctor that I knew face to face. Why should that only be available to the well - off?
Visited July 2023
Review titled Lea Wharf Medical
Replied on 31 July 2023
Please do make contact so we can help you navigate these challenges. It seems you have a very small window of time to seek the care your are requesting. I would need to understand more specifics before being able to comment in if this is achievable but please do reach out so we can help you explore this. Please call today and ask to speak to a team leader.
-
Review titled Terrible doctors nurses and resptionist
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
They have passed me round for 3 weeks to get eat wax removal , resption booked me in for what I didn’t even ask for told me they would do what I said but didn’t I’m also pregnant and the have caused so much stress I will be telling everyone I know not to go to this doctors and I will be changing mine !
Visited June 2023
Review titled Lea Wharf Medical
Replied on 24 July 2023
Good Afternoon, I am very sorry to learn about your experience. It sounds like you have had a very difficult communication and I apologise for this. Please do get in touch with us again either via e-consult https://www.wallacehousesurgery.co.uk/online-services/ or by phone 01992550541 One of the Patient Service Managers- Karen Eleanor or Jess will take you through all the options available. They look forward to helping you resolve any issues you may have encountered and ensuring that you are able to access the care you ned in the future.
-
Review titled Inhumane approach to a patient in pain
Rated 3 stars out of 5
by Anonymous - Posted on 24 July 2023
Have bacterial stomatitis, no NHS dentist available in Hertford. The doctor won't prescribe me anything, won't even see me, saying that I have to go to the dentist to get an antibiotic. I'm in pain, the infection has spread, and now have a problem with my heart too.
Visited June 2023
Review titled Lea Wharf Medical
Replied on 24 July 2023
I am sorry to hear you have experienced problems and are in pain. It sounds like you may need dental services as the GPs are not trained to treat dental problems and would not wish to delay your care by sending you to an appointment that may not be able to resolve your issues If you have ongoing symptoms then please do get in touch with us direct 01992550541 or via e consult https://www.wallacehousesurgery.co.uk/online-services/ If you struggle to find support for denta care please take a look at the following guidance: https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111/ Thank you very much for your feedback. I do hope you are able to reassured and don't hesitate to contact us if you need further input.
-
Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 20 March 2024
Got a cancellation booking. Had a sprained / potential fractured foot doctor advised to got to an and e for a speedier x ray. Also about high blood pressure. Link sent so I can monitor this.
Visited May 2023
Review titled Lea Wharf Medical
Replied on 25 March 2024
Thank you for your feedback - i am very pleased you were able to get the advice and input you needed and wish you a speedy recovery from your injury. I am pleased you were able to make good use of a short notice cancellation. We can always fill a short notice cancellation and are very grateful when patient let us know they can not attend so we can offer this appointment to someone else.
-
Review titled Hard to get an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 25 January 2024
Great doctors when you get to actually see them …. Always running significantly behind time and as parking is meter’d you have no idea how long to pay for. Last three 10am type appointments I’ve been waiting over 30mins beyond the appointment time. Recent e consult I had to chase 3 times to finally be contacted 5 days later. Sent for urgent bloods, told results and action within a week…. Once results were in, they then didn’t give me an appointment for 2 weeks to prescribe me the medication. Follow up appointment 24hrs later and questioned why I hadn’t got my prescription yet ( well they wernt in a rush to give me in the first place). Surgery is still open and at 5pm no one is answering the phones neither does the phone tell you a spot in the queue or that they are not taking calls, forcing you to give up and ring 111. When I do see a doctor I’m happy with the advice and friendliness of the team.
Visited January 2023
Review titled Lea Wharf Medical
Replied on 21 February 2024
Good morning, we would be very keen to talk to you and learn more about your experience so we can check that nothing in our systems is broken as it sounds like a difficult experience. We can make improvements when we examine our systems and your experience definitely sounds like something we would want to avoid. I am so sorry that you have faced these difficulties. Please do get in touch with a team leader so we can investigate and learn how to make improvements.
-
Review titled Exceptional practice.
Rated 5 stars out of 5
by Jill Chartell - Posted on 12 January 2023
This is the 3rd of my recent reviews for Wallace House Surgery. My most important recent visit to Wallace House Surgery was on Friday 2nd December 2022, and this was arranged by another excellent doctor whom I had known for many years, and whom I was lucky enough to speak to on 1st December the previous day. The doctor listened to my problems, and she suggested that I should have a 'face to face' appointment with the duty doctor the following day. I had not seen this particular doctor for a couple of years or so, but I had a special rapport with her, especially as my beloved partner, who had passed away on 16th Septmber that year, spoke very highly of her. When I saw the doctor she examined me thoroughly; asked if I was worried about any other medical conditions, and allowed me to ask questions. The doctor was efficient, caring and very thorough. The doctor sent me for various tests and urgent blood tests so that I was able to drop into Hertford County Hospital pathology, without an appointment. On 23rd December, the doctor who had examined me on 2nd December, telephoned me herself to give me the results of all my hospital tests, and she gave me advice on how to proceed forwards. Thank you so much to this particular doctor, and I wish that I was allowed to mention her name. Thank you to all the doctors, and staff at Wallace House Surgery. I know most of the doctors, receptionists and staff at Wallace House by their names, and I appreciate all their expertise. I have always had a good experience at Wallace House Surgery since I joined the practice as a patient, many years ago. Finally a big 'thank you' to everyone at Wallace House for being so caring towards my beloved partner who passed away in Isabel Hospice on 16th September 2022. I appreciate everything that you did for him, and I always recommend Wallace House Surgery to everyone whom I know. Thank you all, and lots of good luck for 2023. Jill Chartell
Visited December 2022
Review titled Lea Wharf Medical
Replied on 24 July 2023
Thank you for your kind words. the team are delighted to provide you with the care you require. your words are very warmly received and I am pleased that the team have treated you with such care and compassion.
-
Review titled Great service and quick responsive!
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2022
Have experienced fantastic service. Very quick responsive. Always managed to get a face to face urgent appointment when children have been sick. Call back service brilliant to avoid waiting in queue. Very grateful for a great surgery - thank you!
Visited December 2022
Review titled Lea Wharf Medical
Replied on 26 January 2023
It is great to hear that the call back service is starting to have real benefits for patients. I know changes can take a while to get used to so its fantastic to hear this one is helping us improve the telephone experience.
-
Review titled Terrible service!!
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
Trying for 3 months to get a medical letter for an application Departments blaming one another but not providing a basic service, still not had any help despite phoning, visiting in person and emails!!!
Visited December 2022
Review titled Lea Wharf Medical
Replied on 26 January 2023
I am sorry to read of the frustrations you have found in requesting paperwork. Please do contact the patient services managers who will be able to support you to fully understand any delays or complexities. While I know first hand of the impact of the pandemic and that delays are a reality it is important we communicate to you clearly if we are unable to help with a particular issue. Please do not hesitate to get in touch with the onsite team for help with this.
-
Review titled Great service
Rated 5 stars out of 5
by Keith Andrews - Posted on 14 November 2022
It doesn't matter whether I'm dealing with a receptionist, nurse or Doctor ...the service has always been first class. Thank you.
Visited November 2022
Review titled Lea Wharf Medical
Replied on 26 January 2023
Thank you for your words. I will ensure the team you have dealt with are made aware of your thanks and praise. It will be very well received and I am very grateful you took time to share this.
-
Review titled Excellent service
Rated 5 stars out of 5
by Tracey parker - Posted on 25 October 2022
Super service from my doctor . I had an issue with my prescription and the ladies dealing with it went above and beyond to sort it out. The fault was with the chemist not the doctors but both these ladies were superb. I cannot thank them enough . They were empathic , helpful , polite and made such an effort to sorting it for me which it was. The service in general is excellent but I really want to thank you to the team at Wallace house for their superb help today
Visited October 2022
Review titled Lea Wharf Medical
Replied on 26 January 2023
I am pleased to learn that we were able to resolve the issue you faced. Our team is made up of many dedicated and caring professionals and they take great pride in providing patient with help when they need it. Your words will be received across the team with gratitude. Thank you for sharing your experience and supporting the team with your kind words.