Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A bureaucratic nightmare
Rated 2 stars out of 5
by Simon - Posted on 16 January 2023
Trying to get to see or speak to anyone beyond reception is a challenge that I think most people give up on. I started on Doctrin for a back problem, I was given an appointment a week later to see a GP. Great, I thought. I was prescribed several painkillers and an urgent MRI. I received the MRI within 7 days. Excellent. The pain relief I’m still waiting for. I’ve message 4 times thru Doctrin to be asked by a receptionist, “ are you talking about medication dated ..?!” To which I reply “no” and re-explain the journey so far and what the GP prescribed during the appointment. Since doing this I’ve heard nothing. Today is 10 days since I saw the GP and 19 days since my original Doctrin enquiry. It feels like a war of attrition in that if the patient is worn down enough and ignored enough they’ll go away and the surgery will have less to deal with. I understand the pressures, Covid, funding, life in general but this experience is affecting my mental health and levels of stress and very probably exacerbating the problem I’ve originally come to you with.
Visited December 2022
Review titled Lakeside Healthcare Stamford
Replied on 17 January 2023
Dear Simon, I am the Patient Services Manager at Lakeside Healthcare at Stamford. I am sorry to hear of your experience. Please can you contact the surgery so I can discuss your concerns and I can investigate the issues you have addressed. Kind Regards Emma Wilson
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Review titled Great experience
Rated 5 stars out of 5
by Steve Smith - Posted on 05 November 2022
Today I had my Covid booster and flu jabs. The experience was outstanding. I was in and out in minutes. Very friendly and helpful staff. Couldn’t have asked for any more.
Visited November 2022
Review titled Lakeside Healthcare Stamford
Replied on 15 November 2022
Dear Mr Smith Thank you for your feedback. I will share your review with the Lakesdie Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Great service
Rated 4 stars out of 5
by Mark Cox - Posted on 04 November 2022
Although the surgery has had a lot of negative feedback of late, I have nothing but positive. After waiting only 20mins to get through I booked a Nurse call back. I got my call within 2 hours and they could not have nicer or more thorough and we agreed a course of tablets following my review which the pharmacy had ready for me 2 hours later. Now that is service, keep that up and maybe GP’s will be a thing of the past. Well done Lakeside.
Visited November 2022
Review titled Lakeside Healthcare Stamford
Replied on 15 November 2022
Dear Mr Cox. Thank you for your feedback. I will share your review with the Lakesdie Stamford team. Kind Regards Emma Patient Services Manager
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
Apart from the occasional visit where I'm in the waiting room longer than expected, sometimes up to 20-30min over my appointment time, I cannot fault the service I've received from this surgery. For the jabs I received today, I was in and out of the the surgery within 5 minutes. The staff always treat me with courtesy and respect.
Visited November 2022
Review titled Lakeside Healthcare Stamford
Replied on 15 November 2022
Dear Patient. Thank you for your feedback. I will share your review with the Lakesdie Stamford team. Kind Regards Emma Patient Services Manager