Lakeside Healthcare Stamford
Lakeside Hthcare Stamford, Ryhall Road, Stamford, Lincolnshire, PE9 1YAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Health care review?
Rated 4 stars out of 5
by Anonymous - Posted on 29 February 2024
I was expecting to see a doctor at this appointment, but was seen by a non medical person, who was very friendly & informative but wasn’t able to answer any medical questions.I haven’t seen a doctor for 5 years due to the pandemic & the deterioration of the service at lakeside practice. What was once a thriving helpful practice is no longer.i was met at an empty surgery by a pleasant receptionist & healthcare worker, but why not use this time to see patients & aim to reduce the waiting lists & prevent people attending emergency outpatient visits at Peterborough hospital for complaints which could have been dealt with by a GP
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for sharing your experience. Please can you contact me at the surgery so I can ask further questions about the type of appointment you had arranged. Kind Regards Emma Patient Services Manager
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Had an appt to see Dr, but he rang and said I could talk over the phone if I wanted, which I did. Very polite helpful Dr who answered my questions and provided the medication
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 12 March 2024
Dear patient, Thank you for taking the time to share your experience with the Stamford Surgery. Kind Regards Emma Patient Services Manager
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Review titled Getting better
Rated 3 stars out of 5
by Anonymous - Posted on 14 February 2024
I actually got a sameday face-to-face appointment with a GP. A marked improvement over previous experience.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for taking the time to share your experience at the Stamford Surgery. Kind Regards Emma Patient Services Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Leukadia warren - Posted on 09 February 2024
Pleasant doctor, interested in my questions, gave helpful answers. Understood my concerns and clarified what is involved in my operation.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Than you for sharing your experience at the practice. I will share your feedback with the team. Kind Regards Emma Patient Services Manager
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Review titled Caring Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
Had an appointment with doctor. She was very caring and listened to my problems, took time to reassure me on several concerns. Did not feel rushed.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Thank you for taking the time to share your experience with the surgery. I will share your comments with the whole team at the Stamford Surgery. Kind Regards Emma Patient Services Manager
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Review titled Feeling unsure.
Rated 4 stars out of 5
by Mrs A. A Maggs - Posted on 13 February 2024
I am grateful to most of the staff. Doctor in question has depressed me. Kept laughing at me. I need to change tablets. Was thrown. I need help with this.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 12 March 2024
Dear Mrs Maggs, Thank you for taking the time to share your experience with the surgery. I am so sorry to hear about your experience. I would like to discuss your experience further, please can you contact me at the surgery to provide me with further details of the appointment you attended. Kind Regards Emma Patient Services Manager
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Review titled Appointment
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2024
Was nice to b able to book an appointment quite easily with the new system. Because it was too difficult with the old system I put off making appointments and therefore had several things to discuss but wasn't given time. I appreciate the Doc had other patients waiting but did he not realise that because I had so many problems I am in constant pain and quite miserable. Just felt like a number that had to be dealt with quickly.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient. Thank you for sharing your experience and observations of the appointment system. Kind Regards Emma Patient Services Manager
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Review titled Can't get appointments
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Phone line.... 60 in the queue to be told no appointments, not urgent so was happy for one the following day or week regarding getting my child a referral. Can't offer anything. Phone the following day same again. Told to try online which worked OK but by the time you fill out the details the appointment your on has then gone. Did finally get one waited 2 weeks. Gp that called was great.
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, I am sorry to hear that you had difficulty when accessing the surgery. Thank you for taking the time to share your feedback and I am happy that you secured an appointment and the Clinician helped you. Kind Regards Emma Patient Services Manager
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Review titled Dr’s are great
Rated 3 stars out of 5
by Anonymous - Posted on 09 February 2024
Doctor was great, booked appointment on line as by telephone is perhaps one of the worse experience you can go through. Doctor said I’d get a referral letter/mail/phone call- still waiting. Not his fault as he said it all goes through the admin yeam
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Patient, Than you for sharing your feedback. Our Patient Services Administration team would be happy to provide you with a update to your referral. Please telephone the surgery, there is a option on the automated system to connect to the team. Kind Regards Emma Patient Services Manager
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Review titled Service zero.
Rated 1 star out of 5
by Richard Mappin - Posted on 06 February 2024
Waited two full days for a callback now 20.18 in the evening still nothing. What a disgrace. Called the practice day before and yes you are on the call list but where is the call coming from a foreign country
Visited February 2024
Review titled Lakeside Healthcare Stamford
Replied on 08 April 2024
Dear Mr Mappin. Thank you for sharing your feedback. I am so sorry that the telephone call did not happen when arranged. Kind Regards Emma Patient Services Manager Kind Regards Emma Patient Services Manager