Kensington Road Surgery
148 Kensington Road, Coventry, West Midlands, CV5 6HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Improvements noted
Rated 4 stars out of 5
by Scott Woodward - Posted on 18 January 2023
Since my last review ita fair to say there have been improvements most notably the implementation of a phone system that is informative and works as it should. As ever the staff have remained helpful throughout this time.
Visited December 2022
Review titled Kensington Road Surgery
Replied on 03 July 2024
Dear Scott thank you for your positive review regarding our telephone system. the system is working well and has cut down the waiting time and allows reporting to back this up. It has proved most popular with our patients and staff alike thank you Julie Mayall Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah - Posted on 10 October 2022
I received excellent service today thanks to a reception who recognise that my problem is not wait until the next available for and a tornado tornado Who found time to fit me in to his busy schedule. I felt the relief valued.
Visited October 2022
Review titled Kensington Road Surgery
Replied on 09 July 2024
Dear Sarah Many thanks for the positive review, I will be sure and pass this onto our staff Regards Julie Mayall Practice Manager
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Review titled Great reception team always helpful.
Rated 5 stars out of 5
by Charles Cunningham - Posted on 19 October 2022
The reception staff at Kensington Road Surgery are always polite, kind and helpful. They cant always give me an appointment straight away like any practice but they make sure you are reassured. They are a great team.
Visited October 2022
Review titled Kensington Road Surgery
Replied on 24 February 2023
Dear Charles My apologies for the lateness of my reply as I am only recently in post at Practice Manager. Thank you for your kind and positive comments, my reception staff always make time for those that need it and whilst we cannot always offer an appointment, will do the best to assist you. thank you
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Review titled Very Good Practice. Staff go Beyond Helpful
Rated 5 stars out of 5
by Sandy Gran - Posted on 16 September 2022
I visited the Kensington Road Practice today. I was warmly welcomed by the receptionist who directed me to the appropriate doctor for consultation. The doctor spent quality time with me and arranged for me to have the appropriate tests. I felt very satisfied with the diagnosis and I complement the staff for being so attentive.
Visited September 2022
Review titled Kensington Road Surgery
Replied on 24 February 2023
Dear Sandy thank you for your comments and positive feedback. I will pass your thanks onto our team.