Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good experience
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2022
Had appt for Ecg/ blood tests. Felt quite anxious as entered room, however, felt relaxed due to member of staffs very good patient management skills. Was also offered a flu vaccination which I also had done. Extremely pleased.
Visited December 2022
Review titled Iridium Medical Practice
Replied on 13 December 2022
Dear Reviewer, Thank you for the positive feedback including the 5-star review. It is much appreciated. Our team of Healthcare assistants has been working hard and we aim to make sure our patients always get a beneficial experience. We will continue to strive to offer our patients the best service, and feedback like yours boosts our morale. Kind Regards Practice Management Team
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Review titled Fabulous experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I recently joined this practice and I can’t fault it in anyway they are great and better then my previous practice
Visited November 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Anonymous, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Iridium is the best practice I have ever been to
Rated 5 stars out of 5
by Alice Neary - Posted on 21 November 2022
I love the fact that you can ring in the morning and get a same day appointment either face to face or telephone, it’s your choice. All the staff are kind, helpful and caring and I feel well looked after and confident that my health is in good hands.
Visited November 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Alice, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Home Visits Very Appreciated
Rated 5 stars out of 5
by John Neal - Posted on 24 November 2022
Through no fault of my own I find myself housebound and as such I am receiving first class home visits from dedicated, friendly and efficient staff who have lifted my spirits and proven to be extremely effective. This service is very appreciated by myself.
Visited November 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear John, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Amazing experience
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2022
Thank you so much for being so attentive, caring, for going above and beyond your call of duty to book me in for my overdue annual checks when I came in for my COVID injection. I truly appreciate your time and I think I have found my favourite nurse! We need more people like you! You are amazing at what you do! Thank you! :) I hope you remain permanently at the practice!
Visited October 2022
Review titled Iridium Medical Practice
Replied on 13 December 2022
Thank you for the positive feedback and it is much appreciated. Our staff have been working really hard and we aim to make sure our patients always get a very helpful experience. We will continue to strive to offer the best service to our patients and feedback like yours boosts our morale. Kind Regards Practice Management Team
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Review titled Awful practice - unhelpful staff & telephone appointments
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
Telephone bookings for today were all blank this afternoon when it was booked yesterday however the doctor still hasn't called - It's over 2 hours past the appointment time. The front desk staff weren't accommodating and rude - 'you're on the list just wait'. Will be looking to switch away from this practice and do not recommend it to anyone.
Visited October 2022
Review titled Iridium Medical Practice
Replied on 05 October 2022
Dear Sir/Madam, Thank you for your review. We are sorry to hear that you had a frustrating experience with us. We are very committed to providing all our patients with high-quality care and we do take patient feedback very seriously. We apologise for the inconvenience caused on this occasion. Kind Regards Practice Management Team
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Review titled Outstanding service and practice.
Rated 5 stars out of 5
by Gulfraz khan - Posted on 10 October 2022
I visited my GP today regarding my health today, the doctor I seen was a very humble, polite, down to earth and very caring & friendly. He did all health checks required and figured out the illness, he gave me the right advise required and gave me reassurance that my health will improve as I’ve been really worried and stressed as I’ve been unwell for the past week and a half, this doctor who I’ve never seen my self before looked very experienced and professional, great service and performance and most recommended by me, a five star rating and review by me ⭐️⭐️⭐️⭐️⭐️I’m glad to be a patient of this practice and under the care of the professional doctors and nurses here, thank you & keep up the brilliant service and work, 👍🏼👍🏼👍🏼👍🏼👍🏼
Visited October 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Gulfraz, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Has shown massive improvements in last few years
Rated 5 stars out of 5
by Carly - Posted on 04 October 2022
Before Covid it was a struggle to get through to reception over the phone so I always gave up after a hour. Recently, my appointments have been much easier to book, although they have had to be rearranged, it's been easy to sort out. The reception workers and medical staff have been very professional, friendly and welcoming
Visited October 2022
Review titled Iridium Medical Practice
Replied on 05 October 2022
Dear Carly, Thank you for the positive feedback including the 5 star review. It is much appreciated. Our staff have been working really hard and we aim to make sure our patients always get a very helpful experience. We will continue to strive to offer the best service to our patients and feedback like yours boosts our morale. Kind Regards Practice Management Team
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Review titled Electronic Prescription Request
Rated 4 stars out of 5
by Carol Rose - Posted on 23 October 2022
Excellent service received Email sent to surgery for an electronic prescription for an item required by medical dispensing provider Prescription Team issued prescription same day and the items are being sent tomorrow Also received 5th covid injection and flu injection a week ago and again a very well organised system So thank you to all the Doctors, Prescription Team and staff members at the surgery your help is much appreciated
Visited October 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Carol, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Outstanding
Rated 5 stars out of 5
by Julie - Posted on 23 January 2023
I used the primary care service frequently in September to December 2022 for mental health issues. I was quite mentally poorly and challenging for the service. At all times they were helpful, compassionate and supportive. It was a time of crisis for me and I needed quite a lot of support. I was always treated with kindness and professionalism. My family use the service and have had excellent service. Thank you for your service and your kindness.
Visited October 2022
Review titled Iridium Medical Practice
Replied on 25 January 2024
Dear Julie, Thank you for the positive feedback, including the five star review. It is much appreciated. We are glad to hear that you had a positive experience with us and that you received the support that you required. At Iridium Medical Practice we continuously strive to serve you better. Looking forward to serving you in the future. Kind regards Practice Management Team