Iridium Medical Practice
299 Bordesley Green East, Stechford, Birmingham, West Midlands, B33 8TAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice, fantastic service.
Rated 5 stars out of 5
by Gulfraz khan - Posted on 09 May 2023
Staff always friendly & down to earth, very professional & welcoming athmosphere, Doctors always excellent and experienced at there job, overall a brilliant experience, thankyou & god bless you all for taking mine and my families health serious.💙⭐️⭐️⭐️⭐️⭐️👍🏼
Visited May 2023
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Gulfraz, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Fantastic & professional service provided.
Rated 5 stars out of 5
by Gulfraz khan - Posted on 25 April 2023
I visited my Gp surgery today for my health, I was seen by a nurse, she was very polite, professional & down to earth, she was very friendly & caring, she looked very experience at her job and did her job as quickly as she can and handled the service with real care, I had a great experience on this occasion as I felt very welcome at today’s appointment, thankyou & god bless you all at iridium medical practice.⭐️⭐️⭐️⭐️⭐️
Visited April 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Gulfraz, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff work really hard to make sure that our patients get the best care. We will share your feedback with them. Kind regards, Practice Management Team
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Review titled Great friendly staff and brilliant practice
Rated 5 stars out of 5
by Bridy - Posted on 16 March 2023
I had my contraceptive implant in today, it was done quickly from the time i booked it after the consultation and was my local doctors easy to get to. Staff were very reassuring and friendly and doctor and nurse in room with me made me feel very comfortable thank you
Visited March 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Bridy, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff work really hard to make sure that our patients get the best care. We will share your feedback with them. Kind regards, Practice Management Team
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Review titled Need staff training
Rated 4 stars out of 5
by Jackie Hayes - Posted on 28 February 2023
I rang the surgery at 8 am for an appointment, got it booked for 11 am, went to the surgery, only to be told no appointment had been booked! Receptionist asked me who I spoke to, does anyone ask that question when ringing for an appointment? Disgraceful service. They have a nurse who is not very sympathetic either.
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Jackie, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations this day. Thank you for bringing this to our attention. We are happy to look into this - please email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Excellent behaviour
Rated 5 stars out of 5
by Fayaz Khan - Posted on 04 February 2023
I have been for asthma review in this surgery. The nurse was really great.well behaved, professional,competent. Really appreciated her behaviour.
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Fayaz, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff work really hard to make sure that our patients get the best care. We will share your feedback with them. Kind regards, Practice Management Team
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Review titled Test results
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
I am trying to get the blood test results since last 4 months. They lost the one that was done in November, did another in February and the failed to give me the results. One staff says its normal and other one says its not. It's been five days I am trying to get the correct result but today I decided to give up as they really don't care about anyone's health.
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Anonymous, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We will be happy to look into this immediately - please email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Please note that patients are now able to access their own blood results online or on their NHS App and if the blood test was done at hospital, we won't necessarily have access to it until the hospital shares it with us.
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Review titled Very bad experience on all my appointments
Rated 1 star out of 5
by Nicoleta - Posted on 27 February 2023
I don’t understand why we book an appointment to this go because even you have a certain hour for your appointment you have to wait extra an hour. That’s what happened to me right now. My appointment should be at 11:45 and now is 12:22 and I am still waiting. That’s ridiculous
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Nicoleta, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations this day. Thank you for bringing this to our attention. Unfortunately, sometimes clinics can run late and as clinicians may have to deal with unforeseen medical emergencies. We apologise for any inconvenience caused. Kind regards, Practice Management Team
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Review titled Great ambassador for iridium practice
Rated 5 stars out of 5
by Yousuf - Posted on 02 February 2023
Quick and efficient service, dealt with the issue very politely with reassurance. Went extra mile by telling me following steps for clarity moving spreads with my situation
Visited February 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Yousef, Thank you for your positive review. This is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff work really hard to make sure that our patients get the best care. We will share your feedback with them. Kind regards, Practice Management Team
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
Very good practice with excellent staff. Medical issues and needs are seen and addressed promptly. Doctors are wonderful, kind, considerate, with an holistic approach. Receptionists are also prompt and helpful
Visited January 2023
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Anonymous, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Great prac
Rated 5 stars out of 5
by Joanne Townsend - Posted on 21 December 2022
Had my dressing checked after a knee replacement, the nurse couldn't have been nicer or kinder, there was a student present and I was asked if I was okay with her being present can not recommend highly enough
Visited December 2022
Review titled Iridium Medical Practice
Replied on 07 March 2024
Dear Joanne, Thank you for your positive review. This is much appreciated. We are glad to hear that you are enjoying your experience with us. Our staff work really hard to make sure that our patients get the best care and we will share your feedback with them. Kind regards, Practice Management Team