Ilkley & Wharfedale Medical Practice
Springs Medical Centre, Springs Lane, Ilkley, West Yorkshire, LS29 8TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Efficient practice
Rated 5 stars out of 5
by Roger Millen - Posted on 28 April 2024
Within the difficulties being experienced by the NHS the practice has performed well and tried hard to meet the requests of the patients.There has been a shortage of nurses which they are trying hard and ha ve improved. My visits to the Docters have been met and efficiently conducted. Ihave recently had my spring Covid jab which was on time as booked and worked well .The practice gives set times for the appointment which is good and eliminates waiting.
Visited April 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 02 May 2024
Dear Roger, Thank you for very much for taking the time to share your feedback, from your recent visit to the Practice. We are thrilled to hear that you were happy with the service and efficiency provided. Your comments will be shared with the wider team. Kind regards, Sarah Hammond Practice Manager
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Review titled Great Covid top-up service
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2024
I have, once again, been very impressed with the Covid top-up jab service provided. From the initial notification that the service will become available, the booking of an appointment, confirmation of day and time, and the delivery of the injection on-time and with such remarkable ability by the nurse (the injection was so painless, I had to ask whether it had been done), I feel it necessary to congratulate everyone involved. You are all a splendid example of the NHS at its very best! Well done - yet again!
Visited April 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 02 May 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience at your recent visit; we work hard to deliver the best service possible for all our patients. I will ensure that your feedback is shared with the team. Kind regards, Sarah Hammond Practice Manager
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Review titled Well organised provision
Rated 5 stars out of 5
by Rebecca Bonner - Posted on 13 March 2024
My family have been registered with this practice for over 15 years and we are still very impressed with the service and care. Thankfully we do not need to see a doctor very often, but when the need arises, we have always managed to get an appointment within an appropriate time frame. Children seem to go down hill very quickly when ill, and we have been very lucky to get the right support when needed. We hear lots of complaining about problems getting appointments from practices up and down the country and feel very thankful that we are registered with such a great team.
Visited March 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 15 March 2024
Thank you for taking the time to feedback. We are delighted that you are pleased with the service you received; we work hard to ensure that we give our patients the best service possible. I will ensure that your comments are shared with the wider team. Sarah Hammond, Practice Manager
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
In a time when everyone is complaining about the NHS and GP services, I would like to do the opposite and give them praise. I was given an appointment very quickly and was dealt with efficiently and sympathetically by my GP. He referred me to a physiotherapist who again saw me quickly. She was so thorough and skilled. I am so impressed and thankful to you both for your care and consideration. Many thanks
Visited February 2024
Review titled Ilkley & Wharfedale Medical Practice
Replied on 12 February 2024
Thank you so much for taking the time to express your appreciation of the care you have received at IWMP. I will ensure your comments are passed on to all members of the practice team. Dr Chris Lachmann-GP Partner
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
Calling into the practice on a Friday afternoon, as I was concerned my aunt was unwell, the receptionist made an appointment for her to see a Dr within an hour. All the staff we met were kind, considerate and professional. Although this was just before the weekend the staff all ensured that my aunt got the care and medication that she needed. Thank you so much for your excellent service.
Visited November 2023
Review titled Ilkley & Wharfedale Medical Practice
Replied on 18 December 2023
Thank you for your feedback. We appreciate the time you have taken to leave a review on NHS Choices. I will ensure your kind words are passed on to all the staff as I'm sure they'll be pleased to hear your thoughts. With kind regards Rachael Pengelly Practice Manager
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Review titled Best Practice.
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
My experience visiting the Ilkley and Wharfedale medical practice was very impressive, quick and efficient. Speaking with friends who visited the Ilkley Moor practice, had a completely different experience!
Visited October 2023
Review titled Ilkley & Wharfedale Medical Practice
Replied on 14 November 2023
Thank you for your positive feedback. We have worked hard to improve the way we run our vaccine clinics and it is rewarding to hear that patients are seeing the benefit. I will ensure your kind comments are shared with all the staff involved. Rachael Pengelly Practice Manager
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Review titled Covid jab
Rated 5 stars out of 5
by Malcolm - Posted on 14 October 2023
No queuing this time. We had our jabs a minute or two before our appointed time. Very efficient. (Unlike the long queues in a nearby practice)
Visited October 2023
Review titled Ilkley & Wharfedale Medical Practice
Replied on 14 November 2023
Thank you for your positive feedback. We altered the way we ran our vaccine clinics after many years of delivering them. This has resulted in a more efficient service and I'm pleased that patients are seeing the benefit. I will ensure your kind comments with all the staff involved. Rachael Pengelly Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Annika Gilljam - Posted on 24 August 2023
I have had continued bad health over the last 18 months and I don’t know how I would have managed without the amazing support of the practice. I have been able to see the same GP on a regular basis , which has been invaluable. I have when necessary been able to get an appointment on the day and only a short wait to get through on the phone. When there has been a problem with my medication the medicine clerks have always been very helpful . The receptionists have also gone out of their way to be helpful . All the staff I have encountered have been very friendly, caring and professional. I feel very lucky and very grateful for the service I have received.
Visited August 2023
Review titled Ilkley & Wharfedale Medical Practice
Replied on 25 August 2023
Thank you for your positive review. We're delighted that you're pleased with the service that you have received. Your feedback will be passed on to all of the staff. Rachael Pengelly, Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Lynne Preston - Posted on 16 March 2023
Excellent service yesterday from nurse and doctor. Results texted to me today. Easy to access data on Medical Records. Friendly and helpful office and reception staff. Would certainly recommend this GP Practice.
Visited March 2023
Review titled Ilkley & Wharfedale Medical Practice
Replied on 17 March 2023
Thank you for your kind feedback. I will ensure your comments are passed on to the wider practice team who will be pleased to hear your interaction with the practice was so positive. Rachael Pengelly Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Pam Noble - Posted on 23 February 2023
This practice really tries to look after its patients. Neither my husband nor myself have had any difficulty getting an emergency appointment when required and when asking to see a specific doctor about a non urgent appointment the wait was only a week - a welcome surprise in the present NHS ‘crisis’. I really appreciate the professionalism and understanding of all the doctors I have seen. Keep up the good work!!
Visited February 2023
Review titled Ilkley & Wharfedale Medical Practice
Replied on 01 March 2023
Thank you for your kind feedback. We work hard to provide the best service we can to our patients in difficult circumstances. Your comments are greatly valued and I will ensure they are shared with the wider team. Kind regards Rachael Pengelly Practice Manager