Ilford Medical Centre
61 Cleveland Road, Ilford, Essex, IG1 1EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone
Rated 3 stars out of 5
by Anonymous - Posted on 29 December 2022
I have young children and had to call over the festive period didn’t have emergency number so rang the surgery only to find that the surgery usual phone message when they are open kept calling but no emergency number in message as the usual message was still on as if they were open decided to stay on the line but nothing This is really bad Does the practice manager not check the phones this is disgraceful Managed to get the emergency number from another surgery phone line s maybe I will move my family to that surgery who can be bothered to put the right message. By the way this isn’t the first times my friends said it happens regular during holiday seasons Get your act together even when your closed you can’t get it right
Visited December 2022
Review titled Ilford Medical Centre
Replied on 30 December 2022
Thanks for your feedback. The clinic telephone automated answer machine during non-working hours directs patients to NHS 111 or 999. These numbers are designed to direct you to the most appropriate services depending on the nature of emergency when the clinic is closed.
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Review titled Admin systems are the worst
Rated 2 stars out of 5
by AjayP - Posted on 13 December 2022
Nothing ever gets done by the admin teams in this surgery. You have to chase them multiple times. I cannot recall a time when I have been satisfied with their response times. Promises made to issue letters or prescriptions are never kept, their 'e-consult' system is a joke - you might as well call Santa and ask for a present. I respect and appreciate all the doctors in the surgery. They are caring and give you the time. Just that they need to sack the entire office team and start again right from the top - The Surgery Manager!
Visited December 2022
Review titled Ilford Medical Centre
Replied on 30 December 2022
We’re sorry that you’ve had a negative experience with our admin team. We aim to deal with Online consultations within 48 hours. Reception Staff handle patient queries, prescription requests or referral assistance by directing them to the relevant teams. If your query remains outstanding, kindly submit online consultation with relevant details so we can looking into this for you.