Ilford Medical Centre
61 Cleveland Road, Ilford, Essex, IG1 1EEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Ilford Medical Centre.
Reviews
-
Review titled Efficient
Rated 5 stars out of 5
by Naseem Butt - Posted on 04 October 2023
Went in for flu and covid jabs. Streamlined from entrance to exit. Well organised same as last year in and out within 15 mins.
Visited September 2023
Review titled Ilford Medical Centre
Replied on 14 May 2024
Dear Naseem, Thank you very much for your positive feedback about our Covid and flu clinics. Best regards, The Team Ilford Medical Centre
-
Review titled Amazing nurse and Dr combined care
Rated 4 stars out of 5
by Kalvir - Posted on 30 August 2023
I cannot thank enough the patience, skill and expertise of the nurse today who made me not only feel at ease in a difficult situation but also was creative in seeking a solution. The Dr who joined us was highly experienced and communicative. Together they achieved an outcome which had evaded others - I am sincerely grateful to both of them. Would highly recommend.
Visited August 2023
Review titled Ilford Medical Centre
Replied on 14 May 2024
Dear Kalvir, Thank you very much for taking the time to leave a review. Best regards, The Team Ilford Medical Centre
-
Review titled Must be worst surgery in Redbridge
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
On Hold for nearly two hours (number 6 in queue). Receptionist could not help, said a colleague would call me within an hour. Never received call. This happens all the time.
Visited August 2023
Review titled Ilford Medical Centre
Replied on 06 August 2023
Dear patient, Thankyou for your feedback Im sorry to hear that you had to wait longer than expected and havent received a call back. I can look into this and would appreciate if you send us an online consultation with your name and contact number via the clinic website www.ilfordmedicalcentre.co.uk
-
Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
The reception is terribly rude, they don’t listen and she hang up the phone without finishing my sentence .When you order for repeat prescription they don’t care if you run out of your treatment.
Visited May 2023
Ilford Medical Centre has not yet replied.
-
Review titled Registration help
Rated 4 stars out of 5
by Anonymous - Posted on 18 June 2023
Would like to thank the registration lady for sorting out a confusion over my baby reg with another surgery with baby reg at Ilford medical centre she went out of her way to help when my own surgery didn’t want to help. I even asked her if she could go and train the staff at my surgery. She was professional and as promised returned my call. Thank you if it wasn’t for her my baby would have been left without medical card.
Visited May 2023
Review titled Ilford Medical Centre
Replied on 13 May 2024
Dear Patient, Thank you very much for your positive review. Best regards, The Team Ilford Medical Centre
-
Review titled Poor service. Unhelpful receptionist
Rated 1 star out of 5
by Andrew Beaven - Posted on 17 May 2023
I order prescriptions for my parents. This has worked well for 5 months. Today the practice sent a text, at 17.05, asking me to confirm online. But "the website is turned off at 5.30pm" - untrue, as ir was already switched to "out of hours" mode when I tried at 5.10pm and was redirected to NHS 111. And the unhelpful receptionist refused to accept confirmation over the phone and suggested I should come in "with a written note.
Visited May 2023
Ilford Medical Centre has not yet replied.
-
Review titled Warden at Oakfield Lodge
Rated 5 stars out of 5
by Warden at Oakfield Lodge - Posted on 05 April 2024
Dear Surgery, I would just like to let you know how much the surgery has helped today with the tenants at Oakfield Lodge with their transport bookings for hospital appointments. Especially on the last occasion when the hospital changed their appointments 3 times bringing it forward. The surgery stepped in so I was able to get a blood test before the tenants appointment at the hospital. We would have waited another 3 months if the surgery didn't help. Many thanks for all their hard work, patience you all put in
Visited April 2023
Review titled Ilford Medical Centre
Replied on 13 May 2024
Dear Patient, Thank you very much for your positive review. Best regards, The Team Ilford Medical Centre
-
Review titled Worst experience
Rated 1 star out of 5
by Mustafa Cagri Abbasoglu - Posted on 27 April 2023
My wife called them for my daughter, she was crying for a 3 hours nonstop. The lady on the reception said Doctor does not want to see you, you can go to pharmacy. After i called them back to ask them how you can say doctor does not want to see and she said doctor is working half day that's why bla bla. It's unacceptable and you can ready all reviews on good for that centre. And NHS has to make some changes. I am living that area for 3 years and i never seen any positive things about that center.
Visited April 2023
Ilford Medical Centre has not yet replied.
-
Review titled Great improvement over the last few weeks.
Rated 2 stars out of 5
by Ayoob Rawat - Posted on 14 March 2023
We are returning citizens and have registered with the practice a year now. Our experience up February has been very poor: We were not invited for a general face to face meeting and a check-up. We were asked to come for a blood pressure check and sent for blood tests. We were told the results were available on-line. We were asked to sent copies of our medicines and had a phone as the reason for each tablets or eye drops. The whole was put on repeat prescriptions and sent to the chemist. My spouse had terrible pain in the thumb joint and the consultation was done on-line with a anti-imflamatory gel was prescribed. We have seen a marked change over the last 2-3 weeks. My wife called in for an acute pain. She was asked to come to surgery and was given a full treatment. The simple meeting with GP makes a big difference. Having been asked to check my bllod pressure and post the results on-line, I was telephoned to be adviced that the GP will prefer to pressure to be lowered and has prescribed a new pill. We wrote to advice of a change of address and got an acknowledgement that our data has been changed within 24 hours. We hope this standard of care showed recently is maintained by the team. Kind regards Ayoob & Sooraiya Rawat
Visited March 2023
Ilford Medical Centre has not yet replied.
-
Review titled Blot on the medical landscape of United Kingdom
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
This surgery was our default choice, due to catchment area and proximity to our residence etc. The service has seldom been kind and professional (they have been on two occasions, will not lie), most times they make us feel shockingly un-welcome, encouraging more to stay away from them or not bother them. Right from their telephone etiquettes to their behaviour, they are the epitome of unprofessionalism and ill mannerism, very un-British! To ease pressure, a simple online request to issue an open referral for my child so that I can consult with a private practitioner hasn't been issued in the past 20 days! I am literally speechless. NHS should really reconsider an overhaul of this practice starting with better management staff.
Visited March 2023
Review titled Ilford Medical Centre
Replied on 12 April 2023
Dear patient, Thanks for your feedback. We’re sorry for your experience with our service. Our staff strive to provide the highest standards of care and any feedback with regard to unprofessional behaviour is taken seriously and addressed promptly. Please contact reception team with date/details of your online consultation in order for us to look into the issue as all online consultations have to be responded to within a stipulated timeframe.