Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My experience was fantastic
Rated 5 stars out of 5
by Brian Mulcahey - Posted on 11 April 2023
My experience was fantastic it is the best idea yet to come up with it is a superb service and the attention to the customers is a1.
Visited April 2023
Review titled Ico Health Group
Replied on 03 May 2023
Dear Brian, thank you for the kind words....short and to the point! So glad you are getting the service you deserve, the team will love reading your comments. The whole team at ICO have worked really hard on the ChatDoc WhatsApp service so we are delighted you think it's a fantastic idea - we think so too! Our hope is to get it into the hands of as many patients as we can so please spread the word. Take care and thanks again, The ICO Team.
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Review titled Fast and Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
Since using the what’s app service I have found this really works well. All my experiences uses it have been fast and efficient.
Visited April 2023
Review titled Ico Health Group
Replied on 14 April 2023
Thank you for your kind words - we are delighted you are finding the WhatsApp service useful. It allows us to efficiently deal with the majority of patients who need fairly simple help, and this in turn gives us more time for the patients who have more complex needs. Stay well!
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Review titled Outstanding service once again
Rated 5 stars out of 5
by Catherine Williams - Posted on 25 April 2023
I used the online chat to get a prescription, blood test and xray for my partner who had a fall. Everything was so quick and efficient. The staff at the counter are amazing. I am so grateful to be registered with this surgery and always feel relaxed in their care. Exceptional
Visited April 2023
Review titled Ico Health Group
Replied on 26 April 2023
Dear Catherine. Thank you for taking the time to leave a review, it really helps encourage all the staff at the practice to read about the service they are providing. Great to see that the WhatsApp ChatDoc service was helpful, quick and efficient. It also helps us to be efficient at the practice too. Hope your partner is recovering well. Thanks. The ICO Team.
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Review titled The response I got was really helpful
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Are use the WhatsApp message group to let the ICO health clinic know that I was struggling with one of the health issues that I needed support with and to let them know that I wanted to speak to someone and the response I got was really helpful it was straightforward and they made sure I was who I said I was and it also let me know that this was a really good app to use to get in touch with the health clinic so that I wouldn’t be stuck on hold on the phone, just in case I couldn’t get through.
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Dear patient, Thank you for taking the time to leave a review. It sounds like the ChatDoc WhatsApp service was helpful and straightforward. We have designed it to get patients to the right person to help them as quickly as possible, while also using our clinical teams time effectively. The phone is always available if needed. Thanks again. The ICO Team.
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Review titled I would recommend as they can book over WhatsApp
Rated 4 stars out of 5
by Adrian D - Posted on 07 March 2023
I would recommend this doctors surgery as they have the ability to book appointments over a WhatsApp conversation, I find this more convenient than calling at 8am and waiting on hold for 20 minutes etc... Using this service has been prompt and so far reliable too. I look forward to further innovation to make seeing or speaking to a doctor a smooth, stress free experience for all.
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Dear Adrian, Glad you are enjoying and benefiting from the innovations we are putting in place - it has been hard but rewarding work! And there is more to come.........! Smooth and stress free is exactly what we are aiming for - so great that in your experience we achieved it. Thanks for the review. Best, The ICO Team.
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Review titled The New Way to Contact Your GP
Rated 4 stars out of 5
by Valerie Parchment - Posted on 13 March 2023
I’ve used the WhatsApp service on a few occasions now, I have found it to be an easier way of booking an appointment, rather than the 8am very long queues, which often result in you speaking to no one at all. What I found even better was being able to communicate with a GP directly, who helped me with my concerns without having to come in to the surgery, taking up valuable time for those who need a face to face appointment.
Visited March 2023
Review titled Ico Health Group
Replied on 04 June 2023
Dear Valerie, thank you for taking the time to leave a review. Its really valuable to have feedback from someone who has used the new service a few times and found it to be consistently helpful and easier. Its certainly saving our staff a lot of time and has really improved the way we work, hopefully patients are finding it convenient too. Thanks again. The ICO Team.
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Review titled Great,Efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2023
Very efficient practice.I have always found them to be so.If you can not get through on the phone the Doctaly Assist is available also.Thank you.
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Thank you for the review. Good to know that both phone and Doctaly Assist WhatsApp service are working well for you. Best Regards, The ICO Team.
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Review titled ICO and NHS Working Together For The Best Results
Rated 5 stars out of 5
by Howard Anders - Posted on 09 March 2023
I never have had any difficulty in contacting the surgery, even during the lockdowns. Great service.
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Dear Howard, Thank you for the review. Great to hear that you have good experiences with us, even during the tough times and the pandemic. Thanks again. The ICO Team
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Review titled Customer focused and responsive service
Rated 5 stars out of 5
by Abim - Posted on 24 March 2023
They are always willing to help and very quick at getting back to their clients. My issue was dealt with very quickly and very professionally and I was informed about the process and all the way through
Visited March 2023
Review titled Ico Health Group
Replied on 05 June 2023
Dear Abim, Thank you for taking the time to leave a review and so pleased your issue has been dealt with rapidly and with care and attention. Good to hear that communication was also good during the process. I will pass this onto the team. Thanks! The ICO Team.
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Review titled I like that I am not rushed
Rated 4 stars out of 5
by Rose - Posted on 16 March 2023
I used to find it really difficult to get in touch with the GP to get medical care and advice - it put me off trying to get help. I hated waiting in the queue at 8am, often for over an hour, and then find there were no appointments and just get told to try another day. It was a really bad system. Now with this WhatsApp service I know I can contact whenever it's convenient to me and that my queries will be triaged and answered quickly. Also I really like that I can get an appointment this way for a future date at a time that works for me instead of having to take whatever is available and travel when I'm meant to be at work. Really hope they keep this service! Also, I like that I'm not rushed! GP appointments are so short, I feel with WhatsApp there's more time to think and add detail
Visited March 2023
Review titled Ico Health Group
Replied on 04 June 2023
Dear Rose, The last thing we want is for you to not get the assistance you need, so really glad to hear the new service is helping you. We agree that the old system was not great, as well as letting patients down at times it was also very hard on the team here at the surgery. Your point about not being rushed is a good one, it does allow time to think and make sure everything that needs to be said is said. Thanks again for taking the time. Best Regards, the ICO Team.