Ico Health Group
Moorside Clinic, 7-9 Moorside Road, Bromley, Kent, BR1 5EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The care received from the ICO health group
Rated 3 stars out of 5
by Anonymous - Posted on 02 May 2023
The care received from the ICO health group is usually prompt and the doctors are, in my experience, competent - but it can feel scattered: I rarely see the same doctor (not even for the same issue) and follow up eg with test results is slow, which is additionally frustrating when it takes such a long time to get through the surgery. The text function has helped getting appointments though!
Visited May 2023
Review titled Ico Health Group
Replied on 11 May 2023
Dear patient, thank you for taking the time to leave a review. Great that the ChatDoc WhatsApp service (text function) is proving helpful in improving access. We hear and are very conscious of your comments around constantly seeing different clinicians. The concept of a "family doctor" has been gradually disappearing over the past 20 years. Part of the reason for this is high turnover of staff - the working conditions have meant its difficult to hold onto good people. Inevitably this means patients see different clinicians on most occasions. There is no overnight fix for this but we are trying to tackle it. Although you may not see it directly, alongside the launch of the ChatDoc service we have also made some significant changes to the way our team works. We can offer our staff more flexibility, more team working and more variety. All this adds up to a happier team and lower staff changes - which in turn will hopefully mean you are more likely to see familiar names and faces when you need our help. Please bear with us as this will take time, but we hear your feedback loud and clear. Best Regards The ICO Team
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Review titled I get the help I need and they are completely thorough
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Every time I use this service I get the help I need and they are completely thorough.
Visited May 2023
Review titled Ico Health Group
Replied on 06 May 2023
Thank you for leaving your review, its really helpful for the team to know that all their hard work using ChatDoc and launching the new service is genuinely helping patients. Its great to see people using it multiple times when they need help. Thanks you again. The ICO Team.
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Review titled Always accommodating
Rated 5 stars out of 5
by Katie Bushnell - Posted on 11 May 2023
Always accommodating and have never struggled to get an appointment. The WhatsApp service is extremely useful and efficient. I find it easier then calling and am dealt with quickly.
Visited May 2023
Review titled Ico Health Group
Replied on 11 May 2023
Dear Katie, Thank you for your kind words, these will be passed onto the team. Delighted you have had a good experience with the new ChatDoc WhatsApp service. From our perspective it also means we have more time on the phone for those people who have acute issues that need more detailed attention. Glad we could help. Best The ICO Team
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Review titled Easy to use
Rated 5 stars out of 5
by Linda Kempton - Posted on 03 May 2023
Everytime I have used it it has been so easy to use and much better to contact the surgery and the texts have always been police and helpful best thing ever
Visited May 2023
Review titled Ico Health Group
Replied on 03 May 2023
Dear Linda, thank you for taking the time to leave a review. The team at ICO really appreciate the feedback. It sounds like you have used the WhatsApp service more than once, great to see the technology and the team giving a great service reliably and consistently. Thank you for doing your part to help as well as this way of contacting us through ChatDoc genuinely frees up time for those patients who have very acute needs. Best Regards, The ICO Team.
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Review titled Good practice
Rated 5 stars out of 5
by Khadija - Posted on 26 May 2023
They have made good progress with their appointment system especially with the whatsapp one. The receptionists are also very helpful.
Visited May 2023
Review titled Ico Health Group
Replied on 13 June 2023
Dear Khadija, Thank you for the review and recognising the progress we have made in improving our service. ChatDoc (the WhatsApp service) is very well received and we are glad it is helping you. I will pass your kind words onto the reception team as well - its always nice to be recognised for the hard work they put in. Thanks again. The ICO Team.
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Review titled Fist time using this app had a quick reply
Rated 5 stars out of 5
by Carole Morgan - Posted on 25 May 2023
Fist time using this app had a quick reply and medication was given after a few questions so very happy
Visited May 2023
Review titled Ico Health Group
Replied on 13 June 2023
Dear Carole, Thanks for the review and good to hear your request was dealt with quickly and efficiently. Thank you for using the new service, hopefully it is convenient for you and it definitely allows us to help patients more efficiently. Best, The ICO Team.
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Review titled Very happy with the service
Rated 5 stars out of 5
by Jenner - Posted on 30 May 2023
I have almost always been able to see a doctor at short notice and almost always been very happy with the service.
Visited May 2023
Review titled Ico Health Group
Replied on 13 June 2023
Dear Jenner, Thanks for taking the time to leave a review. We hope to turn "almost always" into "always"! But delighted you are very happy with the service we provide. Thanks again. The ICO Team
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I love using this service. It's easy to use and I always get responses to queries made or anything I may not be sure about. You definitely get dealt with usually within three hours. No more long phone calls and getting no where, saves me going in person to the G.P. unnecessarily. The staff are always helpful, friendly and thoughtful. I get everything done using this service. No long waiting and getting frustrated. Absolutely brilliant. My daughter has just started to use it as well and she finds it helpful as she can state what she needs whilst at college. It's convenient to use. All surgeries should consider this service. It's free to use. Can't complain to be honest.
Visited May 2023
Review titled Ico Health Group
Replied on 13 June 2023
Thank you for the detailed review. We will pass your kind words onto the staff. You are experiencing exactly what we wished for when we launched the ChatDoc service - quick response (we aim for within two hours) and convenient. Great to hear that your daughter is also happy with the service. Thanks again for the review. Best The ICO Team.
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Review titled Good all round services
Rated 5 stars out of 5
by Ellen Clark - Posted on 24 April 2023
Efficient and pleasant doctor Was surprised I had to go thru my symptoms as these had already been advised to a clinician thru your WhatsApp. Are these details not provided to doctor. Perhaps it would cut down time of actual appointment
Visited April 2023
Review titled Ico Health Group
Replied on 25 April 2023
Dear Ellen - thanks for leaving your comments. The WhatsApp service is still somewhat new so we are gradually training all the staff on how to use it. You are correct, all the information captured via your conversation over WhatsApp is then transferred onto your patient record so this should avoid repetitious questions. We will double check this and hopefully your next experience will be super smooth! Thanks again. The ICO Team
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Review titled It’s quick and easy
Rated 5 stars out of 5
by Stephen Curtis - Posted on 17 April 2023
Before the introduction of the virtual assistant I was very close to finding a new doctors. On more than one occasion I’d spent an hour on the phone in a queue only to get to the top of the queue and be cut off. The WhatsApp experience has changed all this. It’s quick and easy and get you to the right person/service what feels like immediately.
Visited April 2023
Review titled Ico Health Group
Replied on 18 April 2023
Hi Stephen - thank you for taking the time to leave a review. We are so pleased you are seeing the benefits of the new ChatDoc WhatsApp service - a lot of effort has gone in to launch it and we are delighted that patients are seeing the value. Please spread the word to other patients so they can also try it! Thank you