Hyde Park Surgery
Woodsley Road, Leeds, West Yorkshire, LS6 1SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
This practice was really good before Covid! But not anymore, total opposite! Tried calling at 8am and when i finally got through, i was 71 on the waiting call! Half way through waiting, i was cut off so in short...i hung on the line for 30mins only to be cut off before even speaking to the receptionist to try and make an appointment! This issue has happened on too many occasions to even remember! This on going issue with this practice really needs to be addressed immediately! Seriously disappointed with this practice!
Visited April 2023
Review titled Hyde Park Surgery
Replied on 18 April 2023
Thank you for your feedback which we welcome. As with all NHS Services we are very busy and experiencing extremely high demand for appointments at the current time. Our telephone system is set up so that only 10 patients are in the queue and are kept informed of their position in the queue, calls in excess of 10 are asked to keep trying to avoid expensive phone charges for patients. We are actively trying to find solutions to the issue of ringing at 8am to book an appointment with a GP. We would recommend that patients register for access to our online services where appointments and other services like repeat prescriptions can be requested at a time that suits them. Please contact the surgery directly if you would like more information or want to discuss the matter further.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Jean Wilson - Posted on 24 April 2023
Every time l contact Hyde Park Surgery, the staff and Doctors treat me wonderfully. I lost my husband 4 months ago and they so care for me. Wonderful people
Visited April 2023
Review titled Hyde Park Surgery
Replied on 24 April 2023
Thank you for taking the time to give the surgery positive feedback. It is really appreciated and will be passed on to all the team. Thank you again.
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Review titled Good experience
Rated 5 stars out of 5
by April - Posted on 03 February 2023
Despite the current demand, I was able to book two appointments in the space of 24 hours (due to cancellations). The staff were very friendly and helpful, thanks!
Visited February 2023
Review titled Hyde Park Surgery
Replied on 03 February 2023
Thank you for taking time to give us your feedback, it is much appreciated and will be passed on to all the team at the surgery.