Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great 1 off
Rated 2 stars out of 5
by Anonymous - Posted on 04 September 2024
After having issues with practice on and off for yrs, I finally had appointment with Dr - - -and I’m finally getting to the bottom of my problems and although she only works two days I will endeavour to only see this doctor in future as she gets things moving and doesn’t fob you off or ignore any issues you raise with her. We need more like her
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Great Practice and Service
Rated 5 stars out of 5
by Sylvia Dlamini - Posted on 17 August 2024
The service i received was very excellent and i was happy, i wish all GP Surgeries could do the same
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
I have been with charnwood surgery since I was a child I have never had any complaints with the service at the practise the nurses and doctors treat you with respect and dignity I know sometimes it's hard to get through to get an appointment but the call back system is brilliant and doctor I saw was brilliant very friendly and sorted my problem out keep up the good work everyone
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Great Doctors
Rated 5 stars out of 5
by Philip Bradley - Posted on 20 August 2024
Very quick getting an appointment, seen on time and doctor saw me for multiple reasons unlike others that will only see you for one thing.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled An Emergency appointment with paramedic.
Rated 3 stars out of 5
by Frankie - Posted on 06 August 2024
The paramedic was extremely concerned about how many times that I had been admitted through the Accident and Emergency Department at the Royal Derby Hospital.
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Alright practice
Rated 5 stars out of 5
by Kelz - Posted on 13 August 2024
Its kk when u have when u can get an appointment to see the doctor as sum times u have to wait ages for an appointment to b available
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2024
Excellent service provided Was seen on time Everything explained well Reception staff were lovely and so helpful
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Barbara Blackwell - Posted on 03 August 2024
Telephoned for an appointment 7th in the que prompt answer and appointment the same day all good .Antibiotics prescribed and sent straight the chemist next door for me to pick up
Visited August 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Barbara Blackwell, Thank you for your feedback posted on 03 August 2024. We are delighted to hear that you had a positive experience with our appointment system. It's wonderful to know that you received a prompt answer despite being 7th in the queue and were able to get an appointment the same day. We are also pleased to hear that your antibiotics were prescribed and sent straight to the chemist next door for your convenience. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled A much improved practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
Doctor listened to my problem and put my mind at ease Having hip/ sciatic nerve problems at the moment so have had to make several appointments but have been seen to straight away
Visited August 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Anonymous, Thank you for your feedback posted on 02 August 2024. We are pleased to hear that the doctor listened to your problem and put your mind at ease. It's great to know that despite having hip and sciatic nerve problems requiring several appointments, you have been seen to straight away. Your satisfaction is very important to us, and we appreciate your kind words. Carolyn Deputy Practice Manager
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Review titled Good recalling service
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
I had recently had tests done, and I was given a date for my test results. It was to be a call from the surgery. The call was within the time that I had been told. I was given results and further information in the call, and it was explained to me what would happen next. Everything was done correctly and clearly. All of my questions were answered within the call.
Visited August 2024
Horizon Healthcare has not yet replied.