Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nice practice
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2024
I am pleased with the way and manner I was booked and attended to. The patient coordinator was very nice, and was able to book me in to a suitable time, the practitioner that examined me was fantastic.
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Keith innes - Posted on 05 November 2024
It was carried out very well by the pharmacist and explained very well to myself and most importantly easy to use and understand
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Covid jab
Rated 3 stars out of 5
by Darren Hunt - Posted on 14 October 2024
Positives: reception staff were very friendly and helpful. Negatives: My appointment was for 10:16 exactly - I arrived 5 minutes earlier - I was not seen and given my Jab until gone 11:15. I queued up to get to the reception desk which took approximately 5 minutes (the queue was into the car park. When I got to the reception desk I was directed to one of 2 queues which were snaking around the whole of the waiting room and down into the corridor to the relevant surgery rooms. Whilst queuing everyone was crammed together especially in the corridor- I feel that this was a breeding ground for Covid or Flu. This process needs re-thinking - I don’t really mind the wait but as someone who is immune suppressed I was very uncomfortable standing so close to others - many of them displaying cold and flu symptoms!
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Waste of my time
Rated 2 stars out of 5
by N sadler - Posted on 24 October 2024
Sat waiting for 40 minutes to be told what I’d gone in for I wasn’t having it done as I now could wait another 3 year to have it replaced they knew what I was going in for they could of rang me to say instead of me wasting my time and losing money having to have time off work and wasting an appointment which an ill person could of had. Can not understand why the NHS is losing so much money.
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Vaccination Programme
Rated 4 stars out of 5
by Mark Reynolds - Posted on 13 October 2024
Flu vaccine process was a bit chaotic 12th of October 2024 due to an administration issue with batch numbers that meant it took a lot longer than usual. I also had to check on the day about Covid vaccine as I had not received an invite, despite having an underlying condition that had qualified me in yhe past.
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2024
They supposed to call me at 16.00 and never called me. Then they wrot in their system not attended.
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Good place
Rated 4 stars out of 5
by Kimberley - Posted on 31 October 2024
Took my son for his mmr booster, nurse was great he didn't even cry. He was seen quickly. We were seen at Hambleton drive.
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Professional Staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2024
Made you feel comfortable and stress free never had any problems. My appointment time was kept to but if you were going to be delayed you were told straight away how long it was going to be
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Health Review
Rated 1 star out of 5
by Olga Bartlett - Posted on 13 October 2024
Spoke to the clinician she was extremely knowledgeable with all my records discussed all my issues with regards to test results best review I’ve ever had well done and thank you
Visited October 2024
Horizon Healthcare has not yet replied.
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Review titled Amazing and super effective practice
Rated 5 stars out of 5
by Angel - Posted on 24 October 2024
I have made 2 appointments this year and I have been very satisfied with the service given, waiting time, appointment system, and how nice/kind the staffs are (doctors/nurses/receptionists). The appointment system is very effective and you can always get same-day appointment when you call early in the morning. I really really appreciate the option to be able to hang up the phone, and request to be called once our wait comes up in the queue when calling this practice. The follow-up actions from my appointments are also taken very seriously and didn't take too much time to wait.
Visited October 2024
Horizon Healthcare has not yet replied.