Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Horizon Healthcare.
Reviews
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Review titled My experience
Rated 3 stars out of 5
by Sharon whittingham - Posted on 05 April 2024
Managed to get an appointment !! The doctor I saw ! I said I had problems with my water works I had a water sample to my embarrassment she said elg put it in the sink I will check it later.. I was in icu the month later with sepsis ….
Visited July 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Hi Sharon, Thank you for taking the time to share your experience with us. We deeply regret any inconvenience or discomfort you may have encountered during your visit. Upon reviewing your case, it appears that you were seen by our acute care team on 5th June 2023, during which antibiotics were prescribed to address your concerns with your waterworks. Following your visit, you were advised to schedule a follow-up review if your symptoms persisted or worsened. However, we have no record of any attempt made by you to book a follow-up appointment. Given the timeline provided, it seems that your hospital admission (08/08/23) occurred approximately two months after the treatment you received from us. While we understand the seriousness of your subsequent health issues, it's important to note that your admission took place well after the initial treatment, and we were not made aware of any ongoing symptoms or concerns during that time. Your feedback is invaluable to us as we continually strive to improve our services and ensure the well-being of our patients. We sincerely apologise if there was any oversight on our part and would like to extend our assistance to address any unresolved issues or concerns you may have. Please feel free to reach out to us directly if you would like to discuss your experience further or require any assistance. Your health and satisfaction are of utmost importance to us, and we are committed to addressing any issues to ensure your future visits are positive and beneficial. Thank you again for bringing this matter to our attention. Sincerely, Carolyn Deputy Practice Manager
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Review titled Great surgery
Rated 5 stars out of 5
by Jonathon - Posted on 01 August 2023
She was so cool and so understanding. She had time for me and I hope a lot of ppl would. Be like her
Visited July 2023
Review titled Horizon Healthcare
Replied on 02 August 2023
Hello Jonathon, thank you so much for your feedback, I have shared this with our practice team. Its great to know you had such a positive experience and were given the time and understanding you needed. Tina Hall Practice Business Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
Although it took a while to get through to reception to book an appointment, once I was through the person I spoke to was very helpful and friendly and was able to book me in for an appointment that day. I then saw a very friendly and professional doctor who sorted me out there and then
Visited July 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
Although trying to get an appointment means staying on the phone for a long time,sometimes for up to an hr. I find the staff helpful and understanding,and usually able to offer an appointment
Visited July 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. We do have unprecedented demand for our services so that wait time can sometimes be extremely long. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Phone medication review
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2024
Spoke to clinician about my medication, it was confirmed I would continue to receive my medication from this practise.
Visited June 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review. I will pass your comments on to all staff at the surgery 😊 Carolyn Deputy Practice Manager
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Review titled Good recommendation of medication
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
I got the uncommon acne issues with the big pop outs over my face and was worried too much. Great practice and correct medication helps me to get acne reduced in my face and I am really relaxed now. Thanks to GP
Visited June 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear Patient Thank you for your review 😊 I will ensure to pass on your comments to all the practice staff. Carolyn Deputy Practice Manager
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Review titled Great Healthcare provider
Rated 5 stars out of 5
by D McCann - Posted on 24 May 2023
Always had excellent service. I am not one for attending face to face and prefer to do online requests etc. The app is great, I can book appointments, request medication etc... the review system is excellent, always on time and as I can monitor my blood pressure and Blood Glucose at home, I can just send in my readings. Blood tests are organised and I can see results as part of my medical records. Brilliant
Visited May 2023
Review titled Horizon Healthcare
Replied on 21 June 2023
Hello, thank you for your positive feedback. Its great to know that the technology we have introduced, our website and the NHS App helps our patients to stay in touch effectively. Being able to see your blood results is certainly a very positive aspect of the NHS App. We are very happy that you are satisfied with the service at Horizon Tina Hall Practice Manager
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Review titled Great service
Rated 4 stars out of 5
by Mandy ROBBINS - Posted on 08 May 2023
I rang for an appointment on 5th May and was helped by a lovely receptionist. He listened to my request for a female gp and sorted an appointment. He was extremely friendly and helpful. My appointment was at 8.50 and the GP was attentive and put me at ease despite the worries I had. I appreciate that you request no identifying information is included but I also hope that you can ensure that the staff involved get the recognition they deserve. They are a credit to your surgery
Visited May 2023
Review titled Horizon Healthcare
Replied on 09 May 2023
Hello Mandy Thank you so much for taking the time to feedback to us. Your review truly reflects what the practice ethos is about and our staff work very hard to ensure you are listened to. I have sent this round to all of our team specifically thanking them for their dedication and hard work. Tina Hall Business Manager
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Review titled Great doctors
Rated 4 stars out of 5
by Anonymous - Posted on 11 April 2024
Help me wvery visit whene i go to there they try to help me with my problems not matter what problems it is. They give me some good information about my health issues and they give me medication for my and for my family
Visited May 2023
Review titled Horizon Healthcare
Replied on 29 May 2024
Thank you for your positive feedback. We're delighted to hear that each visit to our surgery has been helpful for you. Our team is committed to addressing your health concerns, no matter what they may be. It's great to know that the information and medication provided have been beneficial for both you and your family. Your kind words motivate us to continue delivering the best possible care to all our patients. Thank you for trusting us with your health. Carolyn Deputy Practice Manager Horizon Surgery
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Review titled Made me feel welcome and at easy
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Thank you so much! From the person that took my call, to the receptionist that checked me in and the Doctor that saw me- I cannot fault how I was dealt with today! I was clearly nervous as I knew I needed an examination, the Doctor put me at ease straight away. The call back option on the phone this morning was convenient. The call handler asked about my symptoms and was aware that I needed to be seen as soon as possible. Nice to have a positive experience when coming to the GP
Visited May 2023
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review 😊 I'm glad you had a positive review with all aspects of your call and visit to the surgery. Carolyn Deputy Practice Manager