Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sufficient
Rated 3 stars out of 5
by Valerie Hitchcock - Posted on 04 September 2024
Want at Doctor available at Humbleton Rd surgery cause when Yr old ,I'll, + can't drive going up Burton Rd surgery is toooo much I nearly collapsed on the way up there not everyone has got transport or Internet available to go on links
Visited July 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Jacqueline Hughes - Posted on 22 July 2024
Had no problems so far. I have been informed of my health and updated regularly.Been professional and listened to my concerns
Visited July 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Jacqueline, Thank you for your positive review! We're pleased to hear that you've had a good experience with our practice and that you've been kept informed and updated about your health. It's also great to know that our team has been professional and attentive to your concerns. We always strive for excellence and would love to hear any suggestions you might have for improving your experience to a five-star level. Your feedback is valuable to us. Best regards, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Very much Improved
Rated 5 stars out of 5
by Patsy - Posted on 12 July 2024
After being with the practice for 50 years, after Covid I decided I was going to leave as I didn't feel the patients interests were being considered. It was taking over 400 attempts to even get through and when one did eventually get through, all the appointments had often already gone. Then I found out that all the local doctors surgery's were the same, so out of loyalty to the surgery I decided to give them a chance and see what happened. I recently got through to the surgery on the second attempt which was a very pleasant surpprise. I also needed to see a doctor and it was arranged promptly. Thankfully things have now improved greatly and I am glad I stayed.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Patsy, Thank you for your feedback posted on 12 July 2024. We appreciate your loyalty to our practice over the past 50 years and understand the frustrations you experienced during the challenging times of the Covid pandemic. We are pleased to hear that you recently had a much better experience, getting through to the surgery on the second attempt and having your appointment arranged promptly. Your satisfaction is very important to us, and we are glad to know that things have improved greatly for you. Thank you for giving us another chance and for your continued trust in our practice. Carolyn Deputy Practice Manager
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Review titled Great and seamless operations
Rated 5 stars out of 5
by Oje O. - Posted on 15 July 2024
It wasn't difficult for me to get an appointment over the phone and at a time that was suited to my work schedule that day. Also the healthcare professional that attended to me listened carefully to me and the appointment didn't feel rushed in any way. I was told what was going to happen when it was time for the examination as well as why it needed to be done. Overall, I had a very good experience with the practice and I'm happy to recommend it to others.
Visited July 2024
Review titled Horizon Healthcare
Replied on 06 August 2024
Dear Oje O., Thank you for your feedback posted on 15 July 2024. We are delighted to hear that you had a very good experience with our practice. It's wonderful to know that you found it easy to get an appointment over the phone at a time that suited your work schedule, and that the healthcare professional listened carefully and did not rush the appointment. We are also pleased to hear that you were well-informed about the examination process and its necessity. Your satisfaction is very important to us, and we appreciate your kind words and recommendation. Carolyn Deputy Practice Manager
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Review titled Good understanding
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
My overall experience was excellent the doctor took time to explain my condition and how they would be going forward to help improve it,so on leaving the surgery l was a lot happier going out than l was going into the surgery.
Visited June 2024
Review titled Horizon Healthcare
Replied on 23 July 2024
Dear Anonymous, Thank you for your kind review! We're thrilled to hear that your experience was excellent and that our doctor took the time to thoroughly explain your condition and the steps we’ll take to improve it. Knowing you felt happier leaving than when you arrived means a lot to us. We strive to ensure our patients feel informed and cared for, and your feedback reassures us that we’re on the right track. Best wishes, Carolyn Deputy Practice Manager, Horizon Healthcare
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
I’ve had no medications since early 2024, due to continuing problems with the surgery. My blood test paperwork sent to old address more than 3 times(moved almost 1year ago at time), when complained got message saying I was no longer registered with surgery and would need to contact my new practice, after contact I was told this wasn’t the case. I collected my blood test papers from surgery and got this done, then had to wait several weeks to manage to get blood pressure check appointment, nurse was lovely and when I explained the problems I’d had and that I’d had no medication she pre booked my appointment with practitioner for medication review, this telephone appointment has just been cancelled with less than 30 mins notice and rescheduled to next week but I’m unavailable that day so will need to attempt to rebook so potentially another month or so without my medication… totally unacceptable and potentially dangerous in some cases where people are unable to obtain medication for months on end
Visited May 2024
Review titled Horizon Healthcare
Replied on 30 May 2024
Dear Patient, Thank you for your feedback. I’m sorry to hear about the difficulties you've experienced. As this review is anonymous, I cannot look into the specifics of your case. Could you please contact me directly via [https://www.horizonhealthcare.nhs.uk/navigator/contact-the-practice/](https://www.horizonhealthcare.nhs.uk/navigator/contact-the-practice/) so I can investigate further and get back to you? Thank you, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Exceptional care
Rated 5 stars out of 5
by Elizabeth Fradley - Posted on 18 May 2024
Had no problem getting appointment at local surgery, had blood test, results and medication all within three days, cannot fault the practice in any way.Thank you.
Visited May 2024
Review titled Horizon Healthcare
Replied on 29 May 2024
Dear [Patient's Name], Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had no issues getting an appointment at our surgery and that your blood test results and medication were promptly addressed within three days. Your satisfaction is our priority, and we are grateful for your kind words. Warm regards, Carolyn Deputy Practice Manager Horizon Healthcare
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Review titled Really helpful ANP
Rated 4 stars out of 5
by Anonymous - Posted on 08 April 2024
Booked appt to help with my daughters acne only 5 days into treatment and she’s already seeing the benefits K was really professional and talked at a level my teen daughter understood and reassured her that what she’s experiencing is common She was friendly and very understanding
Visited April 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Thank you for your review and kind words 😊 I will pass your comments back to the team. Carolyn Deputy Practice Manager
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Review titled Unnecessary journey
Rated 4 stars out of 5
by Edmund Drummond - Posted on 12 April 2024
Following my annual diabetes screening I was required to provide a new urine sample. Instead of providing me with a sample container I had to make a special journey to the surgery to collect one. On top of this I had to telephone the surgery 7th in the queue to find out what to do with the sample. Was it to be delivered to the hospital or the surgery? It would be so much easier to have one posted with specific instructions on what to do after. I’m immensely grateful for the help with my condition and have nothing but gratitude to the NHS. This review is intended as a positive one and would prevent unnecessary journeys.
Visited April 2024
Review titled Horizon Healthcare
Replied on 12 April 2024
Hi Edmund, Thank you for your review and kind words about the service we provide. With regards to the urine bottles. This is a difficult one, as you can probably imagine, the costs to the surgery for posting out the paperwork alone for patients annual reviews are very high. We are currently working on a project to try and enable patients to receive their information electronically and to print them at home to reduce these costs. To send out urine sample bottles would increase the costs at least 3 times (not including the packaging) as it would need to be posted as a parcel. Urine samples can be dropped at the hospital when having your blood tests or at the surgery. I have checked the letter you have been sent and yes it does not include the instructions on where to drop this off. I will ensure the letters are updated with this information as soon as possible. Thank you for highlighting this oversight. Kind regards Carolyn Deputy Practice Manager
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Review titled Practice
Rated 2 stars out of 5
by Karen Dosanjh - Posted on 05 April 2024
I feel like they want to get you in and out as fast as possible and have not improved after Covid. The practice was definitely better before and they also had satellite surgery that you could visit, this is now impossible to get an appointment at.
Visited March 2024
Review titled Horizon Healthcare
Replied on 08 April 2024
Dear valued patient, Thank you for sharing your feedback with us. We genuinely appreciate your perspective and understand your concerns regarding the changes in our services, especially in light of the challenges posed by the COVID-19 pandemic. We want to assure you that despite the unprecedented circumstances brought about by the pandemic, we have been diligently working to adapt and improve our services to meet the evolving needs of our patients. To provide some context and transparency regarding our practice's performance, I'd like to share some statistics with you. Before the pandemic, from January 1st, 2019 to December 31st, 2019, we conducted a total of 85,977 appointments. Impressively, this exceeded the expected number of appointments outlined in our NHS contract by 1,000 appointments. Out of these 35,049 were with a GP. Similarly, during the period from January 1st, 2023 to December 31st, 2023, despite the challenges posed by COVID-19, we continued to uphold our commitment to serving our patients. We provided 89,988 appointments to our patient base, surpassing the NHS contract expectations by 5,004 appointments. Out of these, 35,645 were with a GP. These statistics underscore our unwavering dedication to meeting the healthcare needs of our community. Over the past five years, we have continuously strived to enhance our model and elevate the quality of care we provide. We have made substantial investments in recruiting additional GPs to ensure that our patients have timely access to healthcare services. Moving forward into 2024, we remain steadfast in our commitment to further improving our services and ensuring that our patients receive the comprehensive care they deserve. I'm pleased to inform you that we have a GP and a nurse available at our branch surgery every weekday, Monday through Friday. These appointments are bookable, and I'd like to emphasise that some days have appointments that are not fully booked, so it's not impossible to secure an appointment