Horizon Healthcare
3-5 Burton Road, Derby, DE1 1THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Review of a x-ray done at the Royal Derby.
Rated 5 stars out of 5
by Miss Karen Ann Cooper - Posted on 04 September 2024
The Dr rang me regarding my recent x-ray which I had done at the Royal Derby Hospital telling me that I have got Osteoporosis and I need to have some steroid injection putting in my left knee.
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Medication teview
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2024
I received a medication review over the phone. The lady was very kind and caring whilst also interested in how I was getting on. She seemed very knowledgable about the medication effects
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Yes I have no complaints
Rated 5 stars out of 5
by Robert - Posted on 04 September 2024
Was sent a reminder to make an appointment,went on line found a date and booked it.I then got a message confirming my booking.Doctor got In touch with me on the date and was on time.the system works well for me thank you.
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Poor Practice
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2024
This practice has shown great initiative and worked really hard to improve upon its working practices and knowledge management/dissemination to its patients via newsletter, Facebook page, triage tool etc. Also witnessed some of the best practices in the GP consultation rooms, nursing staff and really hard working reception and pharmacy teams post pandemic during 2024. However, unfortunately had cause to visit GP surgery in Sep 2024 which has undermined all their efforts. The consultation included no examination, no monitoring of vital signs and no effort to establish if any red flag symptoms present which were particularly pertinent in this case. Thinking of leaving the practice although been there for all my life.
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 07 September 2024
When we rang the surgery we were offered an appointment for the same morning and the ANP we saw was very understanding and explained in a way that we understood came away very happy
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled First appointment
Rated 4 stars out of 5
by Clive Hall - Posted on 05 September 2024
My wife made me my first appointment with the surgery as I had an ear problem and also needed to discuss test results,I got my ear sorted but as the appointment wasn't with a GP I couldn't get the answers I needed so will have to make another appointment!!
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Outstanding responsiveness.
Rated 5 stars out of 5
by Debbie J - Posted on 04 September 2024
I was so grateful how the practice pharmacy department and home visit team were able to check my Mother’s health concerns with her being bed bound when carrying out a medication review. Thank you so much.
Visited September 2024
Horizon Healthcare has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2024
Had a medication review. Was treated with respect, professionalism and friendly manner. Made me feel cared for
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Debbie - Posted on 13 August 2024
I spoke with a lady who's name begins with a R for my medical review.... She was one of the best I have ever discussed issues with. There we're a few things I needed to know and as promised she spoke to the relevant person and got back to me the next day. Very professional service would like it to be her for ever review
Visited August 2024
Horizon Healthcare has not yet replied.
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Review titled A good practice
Rated 4 stars out of 5
by David Keeling - Posted on 04 September 2024
Sometimes when making an appointment with a doctor your put with a paramedic and that’s ok some of the time But when I really needed to see a doctor I actually got to see one and he also then made me an appointment to see him one week later for a follow up The reception staff at horizon healthcare burton road are polite and friendly and that’s unusual for doctors receptionists The medical staff are brilliant the only improvement I can suggest is to stop using paramedics and put patients with doctors
Visited August 2024
Horizon Healthcare has not yet replied.