Hollybrook Medical Centre
Hollybrook Way, Littleover, Derby, Derbyshire, DE23 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent first visit
Rated 5 stars out of 5
by Jen Jas - Posted on 20 March 2024
This is a surgery that is part of a group of local surgeries. I was offered an appointment on the same day that I phoned. The practitioner that I was so helpful and thorough. She listened to everything I had said and had read my notes. She also examined me. She followed up with a referral and within a few days she phoned me with recommendations. I am very grateful.
Visited March 2024
Hollybrook Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
This was my first visit to this practice, and I can't praise it highly enough. The staff were friendly, helpful and caring. The doctor who examined me was welcoming. The examination was thorough, with each step explained. I was treated with kindness and respect.
Visited February 2024
Hollybrook Medical Centre has not yet replied.
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Review titled Efficient Practice
Rated 5 stars out of 5
by Fiona Booth - Posted on 21 February 2024
I have been so impressed with how helpful and courteous all the members of the team at Hollybrook surgery have been. I rarely have the need to see a doctor, but have visited the surgery twice in the last 2 weeks. On both occasions I have been seen by the same doctor, who has been at the practice for a number of years. I was so impressed with how empathetic he was regarding my symptoms and the time he took to explain why I have been feeling the way I have. He arranged for me to have a blood test which I was lucky enough to have done at a later time on the same day, which was such a bonus! I came away feeling cared for and very grateful to the dedicated and personable doctor and Nurse who looked after me.
Visited February 2024
Hollybrook Medical Centre has not yet replied.
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Review titled Great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
Met with a nice nurse today and the experience that was given was tremendous felt lile goimg to the doctors when i was younger welcomed friendly and had no problem in helping me solve my symptoms cant ask for more
Visited December 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Best appointment ever
Rated 3 stars out of 5
by Anonymous - Posted on 06 December 2023
This was the first time I felt like someone cared about what I was saying and checked out my symptoms. Usually I cannot even get an appointment but this time the wait on the phone was just 1 hour and the service was perfect. I will definitely ask to see this guy again
Visited December 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Marvellous practice
Rated 5 stars out of 5
by Ann mumbray - Posted on 16 November 2023
Happy polite approachable efficient conferdent understanding emperthtic enthusiastic kind helpfull staff willing to go the extra mile to help people realible thank you.
Visited November 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Thank you Hollybrook Medical
Rated 5 stars out of 5
by Mrs Marion Wrate - Posted on 15 October 2023
I left an excellent review a couple of years ago and i thought I would update it. I am still very happy with the treatment I receive from the Hollybrook surgery. All staff are very friendly and helpful.....luckily nothing has changed! I find the receptionists always very approachable and great to point me in the right direction whichever way is required. My other half and I went for our flu jabs yesterday and it was so friendly and very well organised. We came away thinking how fortunate we are to be in the Hollybrook catchment area. Thank you Hollybrook staff.
Visited October 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Terrible service, can’t get appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
To get an appointment you have to go queue before they open in the mornings. Today, 19 people were queueing from 7:30 onwards, in close to freezing conditions, all in need of a doctors appointment. If the surgery booked future appointments then this wouldn’t be necessary, I’ve never known another surgery work this way, it’s absurd. If you can somehow get an appointment, then the service is good. Resolving the appointment issue would take this surgery from awful to deal with to excellent- but they don’t seem to care, or want to improve. If every day there are 10-20 poorly people queuing outside for appointments- it’s clear that they need a better system! Booking future appointments (more than 2 days ahead) would fix this completely.
Visited October 2023
Hollybrook Medical Centre has not yet replied.
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Review titled upsetting
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
My husband has booked an appointment to check his blood sugar level as per advice from surgeon. The appointment was booked 27Sept in Sinfin. Yesterday night, we received multiple text messages regarding the appointment. We called the clinic and found out that the appointment was canceled without an explanation. We then asked for rebook and the staff was unwilling to do so. She asked us to call back to rebook at 8 in the morning tomorrow. We had enough previous unpleasant experience calling at 8 in the morning trying to book for an appointment and then was put in a queue over 40. When we did get back a call from you, your staff already told us it was fully booked. That's why we came to clinic in person to book for an appointment. It was upsetting.
Visited September 2023
Hollybrook Medical Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Sue Slaney - Posted on 23 September 2023
Moved to this practice 5 months ago. It was like moving into the 21st century. Doctors and nurses are amazing. Staff are so friendly. Nothing is to much trouble for the Doctors. They take so much care of you. Never had any problem with getting an appointment, cannot praise this practice enough. Have recommended this to my family and they have transferred with the same thoughts. Brilliant.
Visited September 2023
Hollybrook Medical Centre has not yet replied.