Hiyos
The Blenheim Centre, Prince Regent Road, Hounslow, Middlesex, TW3 1NLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
I am really delighted with swift service of NHS, my sincere best wishes & thanks to the entire NHS team and i would appreciate if they reduce the waiting time in every department in NHS hospitals, specially to the critical / chronic cases which suppose to handle on priority basis.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear patient, thanks for the feedback and for the kind comments. In fact the government has just launched a new service called Patient Choice, which will allow patients to have much more choice on where and when they are seen, when they're referred to hospital. Hopefully it will even out the capacity across hospitals and thereby reduce waiting times! We have more information on Patient Choice on our social media channels so check them out below: www.tiktok.com/@nhshiyos www.instagram.com/nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos Many thanks, from your Hiyos team :-)
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Review titled Worst Practice
Rated 1 star out of 5
by Simpson Srinath - Posted on 19 May 2023
i had a very bad experiences with this practice. my child had few skin issues, we called many times to get the appointment, they just kept rejected. then they asked to send the picture, they dont even care.never gave the appointments till date. second incident was for myself, i had a very low vit-D and high cholestrol levels. i need to do one blood test to check for my sugar levels and vit-d. but they directly rejected and said , if u r not well , visit a&e. how can you say , by talking to a person if his cholestrol, vit-d is fine withoutout doing tests. really a terrible practice. i am not sure how nhs allows these gp's to function.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Simpson, thanks for leaving your feedback. We are sorry to hear you have had a bad experience with us, and would like to investigate it fully. Please do email us at manager.hiyos@nhs.net with your date of birth and full name so that we can look into this further and get back to you. Many thanks, from your Hiyos team.
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Review titled Excellent Service
Rated 5 stars out of 5
by Frances McEvoy - Posted on 31 May 2023
My latest prescription request was dealt with speedily. I can always rely on the practice to deliver excellent service. Thank you.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Frances, many thanks for your feedback. We're so glad to hear that you're enjoying our services and that you got your prescription quickly. We know how busy our patients are and that access to their medication should be at their fingertips, just as everything else these days is! Stay well :-) From your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Reliable Practice
Rated 5 stars out of 5
by Gema Rodrigues - Posted on 03 June 2023
The GP was quick to respond back to an issue I had with my face and neck pigmentation. I have always found the GP, Clinicians and the reception staff very kind, polite and helpful. Keep up the good work.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Gema Thanks for another nice bit of feedback. We're very happy in particular that you have found our staff kind and polite. Respecting our patients and each other is something we consider vital in our jobs. We will make sure the feedback is passed on to all the staff who dealt with you recently. Many thanks, from your Hiyos team.
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Review titled Very responsive practice
Rated 5 stars out of 5
by YEPD - Posted on 31 May 2023
I've been very pleased to have a telephone discussion with the pharmacist regarding my medication, he has been very responsive and helpful. I am very grateful to everyone at the surgery for being so efficient with the supply of my repeat prescriptions. Thankyou.
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Dear YEPD, thank you for your feedback, which we will pass on to the pharmacist in question. We are fortunate to work with some fabulous people who can all help our patients in different ways. We have tried to make our prescription service as efficient and quick as possible recently so it's great to hear that our lovely patients are noticing. We hope you continue to have good experiences with us. Many thanks, from our Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Prescription
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
Getting a repeat prescription online was so easy. It saved waiting for ages to speak to someone. Prescription quickly dispensed. Good service
Visited May 2023
Review titled Hiyos
Replied on 07 June 2023
Thanks for the feedback on prescriptions. We have worked on our prescription service recently in order to make it as quick and efficient as possible and it's wonderful to hear that that work paid off! We know how busy our patients are and that it's not fair to make them wait days for their medication. We hope you continue to find our services helpful. Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled They do not receive the call
Rated 1 star out of 5
by Jai Shah - Posted on 08 April 2023
Practice is supposed to be open from 8 am but I kept calling the number of their website (020 8630 1111) but until 8:31 am (now) it keeps saying that the practise is currently closed. Very frustrating when seeking an appointment for our sick who had been sick and couldn't sleep all night
Visited April 2023
Review titled Hiyos
Replied on 10 April 2023
Dear Mr Shah, many thanks for taking time to leave your feedback. We're sorry you were unable to get through, but as it was Easter bank holiday weekend, the practice was closed. We hope you were able to seek help using 111 as the message advised. Take care. From your Hiyos team.
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Review titled Awesome service
Rated 5 stars out of 5
by No problem - Posted on 13 June 2023
The staff is very friendly n supportive...I called because my medication this morning and the boy in the reception was so helpful that he solved my issue and sent my medication as soon as possible.
Visited April 2023
Review titled Hiyos
Replied on 16 June 2023
Hi there, thank you so much for taking time to leave your feedback, and for your lovely comments! We're so glad you found our staff helpful. We know how busy our patients are and how important it is to provide an efficient and quick service. We hope you continue to have positive experiences with Hiyos! Many thanks, from your Hiyos team. Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
Every time when we have health problems I call the GP and they are make what was necessary. Recommend that practice!
Visited April 2023
Review titled Hiyos
Replied on 07 June 2023
Many thanks for leaving your feedback! Brilliant to hear that we're hitting the mark and giving you all that you need. Hope you continue to enjoy our services. Stay well. From your Hiyos team :-) Ps. If you have a moment, do have a look at our social media pages which have plenty of fun and interesting videos and other content on them - and take a look at our website hiyos.org where you will find details of live webinars on topics which you might find useful and informative! www.instagram.com/nhshiyos www.tiktok.com/@nhshiyos www.youtube.com/c/hiyos www.facebook.com/nhshiyos www.twitter.com/nhshiyos
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Review titled Very short time to accept calls
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2023
Surgery doesnt accept bookings over countet in person and their way of taking appointments is by 8 am to 10 am only which is just ridaculous since i have pain in face and nobody is bothering to look at it. Really poor
Visited April 2023
Review titled Hiyos
Replied on 07 June 2023
Dear Patient, thanks for leaving your feedback. Please could you email us at manager.hiyos@nhs.net with your name and date of birth and we can look into your concern further? At the moment, the vast majority of our patients receive direct advice from a clinician, or a face to face appointment if appropriate, if they call between 8 and 10am. We can have upwards of 300 calls daily during that period, but we do our best to provide access to our clinicians on the same day through this process. We do also have an online messaging system is generally found to be very efficient and if a patient clearly requires an urgent appointment we try our best to accommodate. We know, though, that waiting times on the phone can be too long and so we're currently looking into improving the efficiency of our appointment booking service. We will keep you posted. Many thanks, from your Hiyos team.